Resiliance Flashcards

1
Q

What is burnout?

2) What 4 challenges contribute to burnout?

A

emotional and physical
exhaustion resulting from a
combination of exposure to
environmental and internal
stressors and inadequate coping and adaptive skills. In addition to signs of exhaustion, the person
with burnout exhibits an
increasingly negative attitude
toward his or her job, low selfesteem, and personal
devaluation.
2) • Emotional (dealing with anxious patients).
• Cognitive (complex treatment decisions).
• Physical (maintaining difficult postures).
• Quantitative (short time allocated for
patients).

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2
Q

applying the biopsychosocial model
thinking about the dentist
1) what social factors do they deal with?
2) how to challenge

A

1) Psychological issues seen by colleagues and seniors as weak, stigmatised. Culture does not support self-care. Lack of strong role models
2) Supportive and open work / study culture. Psychological issues seen as normal. People openly talk about difficulties they have experienced and look out for each other

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3
Q

what 3 things does pyshcological break down into?

A

thoughts, feelings, behaviours

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4
Q
applying the biopsychosocial model
thinking about the dentist 
1) what pychological factors do they deal with:
a) thoughts
b) feelings
c) behaviours
2) how to challenge
a) thoughts
b) feelings
c) behaviours
A

1) a) Thoughts: I’m weak, everybody else copes better, Ican’t show how I feel in case it affects my career.
b) Feelings: Anxious, depressed, afraid, ashamed,
distressed, overwhelmed. Feelings are magnified
c) Behaviours: Avoid situations, withdraw, keep quiet, poor attendance and timekeeping, disorganisation,
arguments.
2) a) Thoughts: This is tough, how can I get through, do I need
support, who should I speak to, what might help me?
b) Feelings: Anxious, depressed, afraid, distressed. Feelings are
more contained and less overwhelming.
c) Behaviours: May vary between a range of strategies, eg seek
support (from friends or professionally), adopt more healthy behaviours, express feelings, follow the advice you would give to a friend.

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5
Q

According to NICE’s guidline for behaviour change, what are the 3 aims of practioners:

A
  • design valid and reliable interventions and programmes, that take account of the social, environmental and economic context of behaviours
  • Identify and use clear and appropriate outcome measures to assess changes in behaviour
  • employ a range of behaviour change methods and approaches, according to the best available evidence
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6
Q

What is the stages of change model?

A
  1. precontemplation (not thinking about changing)
  2. contemplation (thinking about changing behaviour)
  3. Preparation/determination (wants to change, does research on how)
  4. action ( we do it)
  5. Maintance (keep it up, a few one-off is ok)
  6. relapse ( try to stop them feeling guilty, from here go to pre contemplation (no longer care) or contemplation ( still care just fucked up)
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7
Q

A) when discussing change, should we 1) argue across points for change or 2) have a convo about it . WHY?
B) what does having a convo consist of in this context?
C) What is B channeling at a low intensity?
D) what sort of approach is this? who as the choice?
E) what is the role of the professional in C:

A

A) 2 not 1, as argueing for change is a waste of time they know the facts and can trigger patient to voice arguments for other side.
B) What are their opinions for and against change? (there opinion has more weighting in their mind) , what is their confidence level (scaling questions for both how important is it to change and how confident))?, “roll with resistance” if all else fails,
C) the spirit of motivational interviewing
D) Collaborative approach – choice
remains with patient.
E) Role of the professional is to help patient to explore their choices in relation to the behaviour.

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8
Q

Give age of child at this stage of development:
Wary of strangers.
Startled by loud or sudden noises.
Highly attuned to the facial expression and
feelings of their caregivers and other people.
May rely on comfort objects.
Enjoy playing with or exploring objects.
Will usually bring objects to their mouth.
From 6 months to 3 years or older children
will become highly distressed if separated
from their primary caregiver in an unfamiliar
situation.

A

up to 1yr

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9
Q

How do you treat a baby?

A
Don’t scare them.
Involve the parent / carer.
Signal safety / fun
with body language
tone of voice
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10
Q
Give age of child at this stage of development:
• Children often develop new fears
(as they are more capable of
pretending and imagining).
• Illness may be seen as magical or a
punishment for breaking rules.
• Children tend to believe that rules
are fixed and cannot be challenged.
• Children may be very strong willed
– parents will benefit from good
advice given by an authority figure.
A

about 3yrs

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11
Q
Give age of child at this stage of development:
• Good sense of past, present and
future.
• Enjoy jokes and riddles.
• Starting to understand more
complex concepts, for example
something that tastes good
might not be good for your
teeth.
• Often eager to please.
A

about 5yrs

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12
Q
Give age of child at this stage of development:
 Children enjoy learning about
how things work.
• They are more likely to be able
and willing to speak up for
themselves at the dentist.
• May be ready to take over
brushing their own teeth.
A

about 7 years

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13
Q
Give age of child at this stage of development:
• Increased planning ahead.
• May be easily embarrassed or
discouraged.
• Increased understanding that
things are not always as they seem.
• Preference for unimodal
explanations – eg illness is caused
by germs and you will be ill if
germs are present.
A

8-9

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14
Q

Give age of child at this stage of development:
Increasingly self-aware and selfconscious.
• Sensitive to criticism.
• Highly influenced by peers.
• More nuanced understanding of
rules, may not comply if they
don’t agree with them.

A

10-11

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15
Q

Give age of child at this stage of development:
More independent.
• Responsible for many of their own decisions.
• Sophisticated capacity for understanding.
• Highly influenced by peers.
• Want to be accepted and liked.

A

12yr+

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16
Q

Give the don’t for parents when taking child ages 0-8 to dentist:

A
• You need to be brave / be a big boy or
girl.
• Don’t be scared / they won’t hurt you
/ it will be over in 5 minutes.
• They’ll think you are naughty / you
need to sit still.
• I have going to the dentist, but you
will be fine.
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17
Q

Give the do’s for parents when taking child ages 0-8 to dentist:

A

Have normal conversations
while waiting, such as about a holiday, hobby, school or
nursery.
• Play music
• Play with a toy
• Say they are doing a good job or being clever.

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18
Q

If a child has atypical development e.g. autism, how should you treat them?

A
Children may have many and
varied additional needs.
• Take advice from their parent
or carer.
• Often they will need
additional time to familiarise
themselves with
surroundings.
• DO NOT make assumptions
about what any child is or is
not capable of
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19
Q

What are the models of behaviour change?

A
  1. theory of planned behaviour
  2. Protection motivation theory
  3. self-efficacy theory
  4. health belief model
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20
Q

What 4 factors effect the self-efficacy theory:

A
  1. performance accomplishments e.g. the tracker ,past experiences
  2. vicarious experiences
  3. social persuasion (e.g. coaching)
  4. physiological and emotion states
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21
Q

What does the theory of planned behaviour tell us?

A

somebody’s intention to perform a behaviour is effected by their attitude towards the behaviour, the subjective norm (if others they value the opinion of are) and the persons perceived behavioural control ( if they think they are in control of that behaviour-the more they think they are in control of that behaviour). this feeds into their intention and can result in the behaviour

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22
Q

What is COM-B model?

A

capability and opportunity can increase motivation. All 3 of these things feed into where a behaviour occurs. A behaviour occurring effects these 3 things as well.

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23
Q

Why do we use this framework?

A
Assess the potential needs of individuals or communities in each
area.
• Plan interventions designed to
address these needs.
• Evaluate and learn from the results
of an intervention.
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24
Q

What effects capability according to the behaviour change wheel:
(like COM-B)

A
  1. psychological

2. physical

25
Q

What effects motivation according to the behaviour change wheel:
(like COM-B)

A
  1. reflective motivation (the things you are aware of and what you are thinking, these are the reasons I don’t ant to change)
  2. automatic motivation (association of behaviour with another behaviour will mean other behaviour will make you want to do another behaviour e.g. going to kitchen, heroine and lemon)
26
Q

What effects opportunity according to the behaviour change wheel:
(like COM-B)

A
  1. physical environment
  2. social environment
    i. e. homeless target group then this is the main issue. e.g. BMI over 40, bariatric access
27
Q

Describe 3 different ways in which fear can develop

A

Through classical conditioning. When somebody feels scared in a
situation because it may be dangerous this response can become
linked to other cues in the environment. These cues can then trigger
fear the next time the person is in a similar situation.
• Through operant conditioning. If a person is in a situation that they
find difficult and escape or avoidance is rewarded they will not learn
that they could have coped with the situation and fear will develop
over time.
• Through vicarious learning. Watching somebody else express fear in a
situation can cause somebody to also be scared in similar situations.

28
Q

Describe how the age of babies and young children (under 3/7?) might impact
on a) the development of fear / what are they focused on

and b)strategies for managing it (3)

A

a) focused on nonverbal
communication, body language, tone of voice, facial expression and
the response of their parents.
b)Calming nonverbal and body language is therefore the most
appropriate way of preventing and managing fear.
• It is important also for the dental team to support the parents and
make sure the parents can remain close to the child.
• Verbally it will be important to use age-appropriate and non
threatening language such as tooth counter, tooth tickler etc.

29
Q

Describe strategies for managing fear in 8yrs

2) between age 8-9 thye are about to understand sophisticated explanations and language, how does this effect their understanding of anxiety:
3) therefore what is it appropriate to do?
4) with older children what should you be weary of?

A

Children from school age up to about 8; can benefit from accurate
explanations of treatment according to their advancing
understanding.
• At this age it is possible (with the support of parents) to talk to
children about what is difficult and what will help them to deal with
this.
• Children of this age can work with their parents to fill in a message to
the dentist about what they would like to happen in their
appointment in order to feel more in control.
2) understand that they
can feel anxious even when the trigger situation is not actually dangero
3) introduce them to language based
interventions and learning strategies for coping with feelings of anxiety and
fear that they can deliberately employ.
4) more self-conscious, normalise fear for them and that a lot of people experience similiar difficulties

30
Q

Why does the tell, show and do method reduce psychological distress?

A

thepatient would know what is happening and might be reassured by the
tone of your voice.

31
Q

Why does the stop signal reduce psychological distress?

A

would help patients to understand that

they had some control.

32
Q

Why does explaining what I plan to do and ask the patient if they have any
concerns and ask them how I can help with any worries reduce psychological distress?

A

This will help
them to see that I am keen to take their view into account and help
them to feel safer.

33
Q

what type of operant conditionings are these:
If you always eat in the kitchen you might start to feel hungry as soon
as you go into the kitchen

A

classical conditioning

34
Q

what type of operant conditionings are these:
• A behaviour which is followed by a positive reward is more likely to be
repeated.n

A

positive reinforcement

35
Q

Why does this occur:
If you watch somebody who acts scared in a situation you are more
likely to feel scared in that situation yourself

A

vicarious learning

36
Q

The key features of anxiety can be described in terms of 1.. thoughts,

  1. feelings,
  2. physical sensations,
  3. behaviours
  4. context.
A
  1. something may go wrong
  2. nervous, on edge, anxious , scared
  3. wanting to avoid or escape a situation
  4. fast breathing, fast heart rate, feeling ho t and sweaty, sick, trembling, wanting to go to the toilet, 5
  5. need for safety as things feel more threatening than normal
37
Q

What are the behavioural principles?

A

Classical conditioning, operant conditioning, vicarious learning.
ABC model – antecedents, behaviour, consequences.

38
Q

give examples of a) psychological and b) social factors influencing pain:

A
a) • Thoughts
• Feelings
• Behaviours
• Physical impact
b) Personal interactions
• Gender
• Socioeconomic status
• Employment
• Neighbourhood
• Etc.
39
Q
Describe the ‘5 areas’ approach in dental anxiety
for:
1. physical
2. thoughts
3. context
4.feel
5. behaviour
A
  1. tnesion, fast breathing, sweaty , hot
  2. this is terrible , I can’t cope, gotta get out
  3. how people are responding, what support is there, social expectations and norms
  4. anxious, ashamed
  5. avoid dentist
40
Q

give an example of how the ‘5 areas’ approach in dental anxiety could be
applied:

A

• Making a small change in any one of the
five areas can help as it will also affect the
other areas.
• For example if we can help patients who
are making an appointment to think the
team will be sympathetic they may not be
as worried. We could do this by….. This
could weaken the cycle between the
feeling of anxiety and the behaviour of
cancelling appointments.

41
Q

How might an intervention focused on the physical aspect of the five areas
model help with dental anxiety?

A
  • It can be helpful to explain that physical symptoms can be caused by anxiety and breathing too fast and to encourage the patient to slow their breathing.
  • This can start to reduce the sensations, help them to feel safer and stop them thinking the worst.
42
Q

List 3 behaviours a dentist can employ to optimise pain control.
(link to 5 areas model)

A
  1. be friendly (change context to more positive one will feel supported change thoughts about ability to do it) ,
  2. be calm (change thoughts) or look it, discuss stop signal ( change thoughts)
    3..Social factors in bio. are context in 5 areas model, everything else (i/e/ psycho in bio) effects thoughts closely linked to feelings
    finish off by saying this will impact the other 5 areas list them
43
Q

Which part of the 5 areas model is this helping when working with PAIN:
good explanations, addressing concerns

A

thoughts

44
Q

Which part of the 5 areas model is this helping when working with PAIN:
acknowledging difficulty, showing respect, offering coping strategies

A

feelings

45
Q

Which part of the 5 areas model is this helping when working with PAIN:
offering techniques like counting breaths, relaxed breathing.

A

behaviours

46
Q

Which part of the 5 areas model is this helping when working with PAIN:
very precise information about what to expect and how long
for when eg giving local analgesia

A

physical sensation

47
Q

Which part of the 5 areas model is this helping when working with PAIN:
– consistently behaving in a way that communicates respect and
competence.

A

Context

48
Q

Describe the impact of communication skills in routine dental care.

A

• Good communication skills are important for the dental team to find out
what patients might be concerned about, including things that they might
find difficult to say.
• They are important to communicate that team members respect patients,
are willing to listen and will not dismiss or shame them or their views, this
increases the sense of safety and trust in treatment.
• They are important to communicate that staff have heard and understood
what patients are saying (or to help them to clarify where this is not clear).

49
Q

Describe some of the common personal challenges experienced by
practising dental staff:

A
• Emotional (dealing with anxious
patients).
• Cognitive (complex treatment
decisions).
• Physical (maintaining difficult
postures).
• Quantitative (short time allocated for
patients).
the solutions to these link to biopsychosocial model but some link into more than one area of it  , it depends ho you argue it
50
Q

Give an example of a response to the personal challenges informed by the
biopsychosocial model of care:
Quantitative (short time allocated for
patients).

A

Setting clear boundaries between home and
work, including time off from thinking about
work problems (psychological – behaviours)

51
Q

Give an example of a response to the personal challenges informed by the
biopsychosocial model of care:
Physical (maintaining difficult
postures).

A

Recognising anxious thoughts and that they
are not necessarily true (psychological -
thoughts)

52
Q

Give an example of a response to the personal challenges informed by the
biopsychosocial model of care:
Cognitive (complex treatment
decisions).

A

Prioritising exercise and healthy living

biological

53
Q

Give an example of a response to the personal challenges informed by the
biopsychosocial model of care:
Emotional (dealing with anxious
patients).

A

• Talking to family or friends (social)

54
Q

Explain how the personal wellbeing of the dental team may impact on
patient care

A
stress/ burnout= won't listen properly
In medical settings burnout has
been linked to:
• Not fully discussing treatment
outcomes (Prins et. al. 2009).
• Not answering a patient’s
questions (Shanafeltetal 2010).
• Less favourable ratings by
patients (Leiter et. al. 1998).
55
Q

Describe how developmental issues may impact dental care at different stages: how would you work with these different ages:

  1. 5 yrs
  2. 10yrs
  3. pre-teen and young adult
A
  1. Language not mature enough for complex
    explanations, rule based instructions
    supported by a chart or app and with parents heavily involved.
  2. include explanations and use resources like message
    to the dentist to make sure they have a chance to feel a sense of
    ownership and control and to communicate their point of view.
  3. more nuanced explanation and
    negotiation. Greater need for awareness of self-consciousness and
    impact of peer group and evaluations. Collaborative approach and
    communication of concern / taking an interest.
56
Q

Justify an approach to a clinical issue based on behavioural or social science principles:

A

• Clinical issues include behavioural elements such as whether patients
attend regularly or have difficulty accepting treatment due to anxiety.
• Learning outcome refers to use of models such as ABC, 5 areas,
biopsychosocial model to provide good care.
• Eg using ‘message to the dentist’ can affect people’s thoughts
(cognitive) about coming for treatment and their behaviours through
deciding on coping strategies. It also has an impact on the context as
by using the intervention staff are communicating that they are
interested and willing to listen.

57
Q

Name 2 models that can be used to guide population-based health or oral promotion:

A

most models, e.g. biopychosocial and ABC

58
Q

State 1 skill used for individual behaviour change delivery

A

scaling questions