research Flashcards

1
Q

is often described as an active,
diligent, and systematic process of
inquiry aimed at discovering, interpreting
and revising facts

A

Research

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2
Q

The word research is derived from the
French language;

A

its literal meaning is ‘to
investigate thoroughly’

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3
Q

is also called fundamental or pure research.

A

Basic research

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4
Q

is carried out to seek alternate solutions for a
problem at hand.

A

Applied Research

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5
Q

(also called consumer research) is
a form of business research.

A

Marketing research

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6
Q

The field of marketing research as a statistical science
was pioneered by

A

Arthur Nielsen

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6
Q

defines marketing research
as systematic problem analysis, modelbuilding and fact-finding

A

Kotler (1999)

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7
Q

defines it as
the systematic gathering, recording and
analyzing

A

the American Marketing
Association (AMA, 1961)

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7
Q

have defined
marketing research as the systematic
and objective search for and analysis
of information

A

Green and Tull

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8
Q

Helps define
problems and suggest hypotheses.

A

Exploratory Research:

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9
Q

Describes
characteristics of a population or
phenomenon.

A

Descriptive Research:

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9
Q

Tests cause-and-effect
relationships.

A

Causal Research:

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10
Q
  • means you go to secondary sources of
    information: the internet, the public library,
    company or government records
A

Literary Search

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11
Q
  • These experts might include company
    executives or consumers.
A

EXPERT INTERVIEWS

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12
Q
  • become a vital tool because they allow you to examine
    another business’s managerial problems and
    solutions.
A

CASE STUDIES

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13
Q
  • help you find your market and understand your customer
A

DESCRIPTIVE STUDIES

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14
Q

*try to find out the relationship between a
specific cause and a specific effect.

A

CAUSAL STUDIES

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14
Q
  • Data that can be sourced either from the internal
    company records or from external information providers.
A

Secondary Data

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15
Q
  • Refers to the subject of the study
A

Respondents

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16
Q
  • The investigator only measures results,
    having no control over the elements of the experiment.
A

Natural Experiments,

16
Q

measure specific variables and require
the researcher to be more involved.

A

Controlled experiments

17
Q
  • often developed for marketing systems, and
    include marketing-mix elements (new-product,
    price, advertising, and sales-force variables).
A

Simulation

18
Q
  • Collected by the researcher
  • Respondents are asked questions while the
    researcher collects the responses
A

Primary data

18
Q
  • Collected from research
  • This information is often found in outside sources.
A

Secondary data

19
* It is secondary data sold by syndicated services.
Commercial data
20
* This database typically collates from the accounting, marketing and operations departments, and houses data at the company and customer levels
Operational Database
20
* These are information collected by companies in their everyday conduct of business.
INTERNAL SECONDARY DATA
21
* This enables the company to listen to the customer and design product offerings that match their exact needs.
Customer Feedback
22
* This database contains customer-level information that can be sorted and analyzed to produce useful information.
Customer Database
23
* Data obtain from outside sources.
EXTERNAL SECONDARY DATA
24
* One effective tool for conducting primary research
Conducting Interviews
25
* The total situation in which an interview takes place, including location, physical arrangements, the people present, and those absent.
CONTEXT
26
* What the parties talk about during the interview. It involves topic selection and treatment, arguments, supporting materials, language, and questions and answers.
CONTENT
27
*Includes the interviewer’s or interviewee’s basic organizational patterns, sequences of topics and questions,
STRUCTURE
27
* The on the part of both parties to reveal their “true” selves to one another.
DISCLOSURE
27
* The continuous stream of verbal and nonverbal signals
FEEDBACK
28
* The potential or actual struggle between parties
CONFLICT
28
* The degree to which the interview parties are willing and able
COOPERATION
28
are more flexible and open-ended, allowing for in-depth responses.
Unstructured interviews
29
* complete with formal questionnaire and with nondisguised questions, are focused and to the point.
STRUCTURED-DIRECT INTERVIEWS
29
use a set list of questions that are asked in a specific order.
Structured interviews
30
* Belief in the good, worth, ethics, believability, and reliability of the other party
TRUST
31
* It refers to either intentional or unintentional errors in a respondent’s answers, in the future (predictive) or in the present (concurrent)
INACCURACY
32
* occurs when the respondent intentionally does not provide accurate information because of an inability or an unwillingness to respond.
Concurrent inaccuracy
32
requires that a person give an in-kind response to another:
Reciprocity
33
33
* Occurs when respondents misinterpret written or spoken questions
AMBIGUITY
33