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0
Q

Gambling legalized in ____ in ___

A

1931

Las Vegas

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1
Q

includes a whole range of activities including:
casinos (both land-based and those in riverboats)
card games
charitable games
lottery-operated games
betting on greyhound and horse-races.

A

Gaming entertainment

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2
Q

involves wagering or betting between the casino and its customers. Ex: Blackjack, Dice games, Roulette, Big 6.

A

Table games

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3
Q

These games revolves around wagers of money. These games involve players betting against each other such as poker, or players wagering around the house such as blackjack

A

Card games

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4
Q

They are different from table games because table does not wager against the player but merely offers games in which players can gamble against each other.

A

Card games

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5
Q

These gambling machines are operated by inserting coins into a slot and pulling down its long handle. Winning depends on the combination made on the machine.

A

Slot machines

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6
Q

Online games in a casino

A

Internet games

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7
Q

This is a game of chance where each player has one or more cards printed with differently numbered squares assigned to make a complete row of numbers is the winner.

A

Bingo

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8
Q

Casinos take percentage on the amount of bets make by players in internet gaming

A

Race or sports books

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9
Q

Organization of Casinos

A 
Casino Manager
Pit Manager
Pit clerk
Floor person
Dealer
Security Officers (CCTV)
Bankroll custodian
Cage manager
Casino cage personnel
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10
Q

Casino Operations

A 
Gaming operation staff
Casino service staff
Marketing staff
Human resources staff
Finance and Administration staff
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11
Q

Slot machine technicians, table-game dealers and supervisors.

A

Gaming operation staff

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12
Q

security, purchasing, maintenance, facility engineers.

A

Casino service staff

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13
Q

Public relations, market research, advertising professionals.

A

Marketing staff

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14
Q

employee relations, compensation, staffing, and training specialists.

A

Human resources staff

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15
Q

lawyers, accounts payable, audit, payroll, and income control specialists.

A

Finance and Administration staff

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16
Q

PCSO

A

Philippine Charity and Sweepstakes Office

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17
Q

PAGCOR

A

Philippine Amusement and Gaming Corporation

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18
Q

oversees and regulates the gaming industry.

A

PAGCOR

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19
Q

a 100% government-owned and controlled corporation created in 1977 by virtue of Presidential Decree 1067-A, amended by PD 1869 on July 11, 1983, later to be known as the PAGCOR Charter.

A

PAGCOR

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20
Q

Three-pronged mandate

A

to regulate all games of chance, particularly gaming in the country,
to raise funds for the government’s socio-civic and national development efforts and;
to help boost the country’s tourism industry

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21
Q

__ PAGCOR branches and ___ exclusive PAGCOR Clubs, open in major cities across the country, 24 hours a day, seven days a week.

  • The branches offer in-demand, internationally-recognized games.
  • Each PAGCOR branch strives to showcase what’s best of what the country has to offer while proudly providing world-class gaming.
  • The casinos offer a variety of options even for non-players or those simply seeking wholesome entertainment.
A

13

25

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22
Q

It is usually defined by the output of products. But it doesn’t include the manufacturing of food & drink and its retailing.

A

Food and Beverage

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23
Q

The basic function of F & B:

A

to serve food & drink to people and to satisfy their various types of needs.

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24
Q

The main aim is to

A

achieve Customer Satisfaction.

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25
Q 
Physiological
Economic
Social
Psychological
Convenience
A

Customer Satisfaction

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26
Q

the need of special food items

A

Physiological

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27
Q

the need for good value for the price paid

A

Economic

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28
Q

a friendly atmosphere

A

Social

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29
Q

the need for enhancement of self‐esteem

A

Psychological

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30
Q

the desire for someone else to do the work

A

Convenience

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31
Q

Offer a wide menu of meat and potato selections with a price range that appeals to an average family income. Parking is necessary since customers usually arrive by car. Normally located near a residential area and a highway.

A

Family/Commercial Restaurants

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32
Q

Characterized by a fast food service. The décor is simple and prices are relatively low. It is usually located in an office building or shopping mall.
The peak periods are lunch and coffee breaks

A

Coffee shops

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33
Q

Usually located in shopping centers and office buildings. Self-service is typical with limited menus or soups, entrees, desserts and beverages.

A

Cafeterias

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34
Q

Generally require a higher initial investment than other types of restaurants because they require an expensive ambience and décor. They cater to those who want a higher standard and are willing to pay the price.

A

Gourmet restaurant

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35
Q

Feature the food of a specific region or country. The décor usually has an ethnic motif.

A

Ethnic Restaurant

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36
Q

The menu is limited with low prices.
A well trained staff is required for franchise fast food operation in which the franchisor sets standards of service and food quality that must be maintained at all times.

A

Franchise shops

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37
Q

Provide delicatessen food service, combining traditional delicatessen cold meats and cheeses with take out sandwiches, salads and similar items.

A

Deli shops

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38
Q

Established on a completely self-serve basis. Usually a one-price “eat all you can” hot and cold food.

A

Buffet restaurants

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39
Q

Generally found along auto and bus transportation routes. They are also found at bus, rail and air transportation buildings as well as on transportation vehicles as trains and ships.

A

Transportation

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40
Q

Franchised restaurants are a major component of the food service industry, particularly in the fast food sector. The reasons for the popularity of franchising in the restaurant industry are very similar to those in the hotel industry.

A

Franchising

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41
Q

Umbrella

A

DOT

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42
Q

Under the umbrella

A 
TIEZA (PTA)
IA
NPDC 
TPB (PCVC)
DFP
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43
Q

TPB

A

Tourism Promotion Board

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44
Q

PCVC

A

Philippine Convention and Visitors Corporation

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45
Q

NPDC

A

National Parks and Development Commitee

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46
Q

DFP

A

Duty Free Philippines

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47
Q

IA

A

Intramuros Administration

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48
Q

TIEZA HEAD

A

Mark Lapid

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49
Q

DOT Head

A

Ramon Jimenez Jr.

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50
Q

TESDA HEAD

A

Joel Villanueva

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51
Q

4 Cs of Events

A

Celebrate
Convene
Commune
Commerce

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52
Q

CHED HEAD

A

Dr. Patricia Licuanan

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53
Q

For religious purposes or Olympic Games (hallmark)

54
Q

Meetings, seminars and conventions

55
Q

Life cycle

56
Q

Travel expo, trade show, socio0civic, fund raising

57
Q

Places for MICE

A 
Smart Araneta Coliseum
PICC
CCP
Other Convention Centers
Musical halls
Auditoriums
58
Q

PICC

A

Philippine International Convention Center

59
Q

CCP

A

Cultural Center of the Philippines

60
Q

Travel Expo 2015

A

Feb. 13-15 MOA SMX Convention Center

61
Q

MRA 2015

A

Mutual Recognition Agreement

62
Q

APEC

A

Asia Pacific Economic Cooperation

63
Q

MIHCA

A

Aug. 28, 2015 Magsaysay Institute of Hospitality and Culinary Arts

64
Q

International Convention with Cruise Lines with Target: 2,000 attendees

65
Q

Tourism program infrastructure and development under Tourism Act of 2009 with a goal to make Philippines the Center of tourism destination

A

Vision 2020

66
Q

it was created on ___ through the passage of __-

it is an attached agency to the office of the President for administrative purpose.

A

may 18, 1994 Higher Education Act of 1994.

67
Q

headed by a chairman & four commissioners (each having a term of office of four years)

68
Q

act as a collegial body in formulating plans, policies and strategies relating to higher education and the operation

69
Q

The creation was part of a broad agenda of reforms on our education system that was outlined by the Congressional Commission on Education (EDCOM) in 1992.

70
Q

3 governing bodies:

A

CHED (tertiary and graduate)
DEPED (basic education)
TESDA (technical and vocational)

71
Q

CHED Republic

A

Rep. Act. No. 7722

72
Q

TESDA Republic

A

Rep. Act. No. 7796

73
Q

Technical Education and Skills Development Act of 1994”, which was signed into law by ___ on ___

A

President Fidel V. Ramos on August 25, 1994

74
Q

Merging of TESDA

A

(NMYC) (DOLE).
(BTVE) (DECS).
(BLE)

75
Q

Gave birth to TESDA

A

The Apprenticeship Program of the Bureau of Local Employment (BLE) of the DOLE

76
Q

(NMYC) of the Department of Labor and Employment

A

National Manpower and Youth Council

77
Q

(BTVE) of the (DECS).

A

The Bureau of Technical and Vocation EducationDepartment of Education, Culture and Sports

78
Q

Kalibo, Aklan (in honor of Santo Niño)

A

Ati-Atihan Festival

79
Q

Iloilo

A

Dinagyang Festival

80
Q

Davao

A

Kadayawan Festival

81
Q

Vigan

A

Longganisa Festival

82
Q

Dapitan

A

Kinabayo Festival

83
Q

Tacloban

A

Sangyaw Festival

84
Q

Cebu

A

Sinulog Festival

85
Q

Camiguin

A

Lanzones Festival

86
Q

Ilagan

A

Mamangui Festival

87
Q

Marinduque

A

Moriones Festival

88
Q

Bacolod

A

MassKara Festival

89
Q

Legazpi

A

Ibalong Festival

90
Q

Bohol

A

Sandugo Festival

91
Q

Baguio

A

Panagbenga Festival

92
Q

Pasig

A

Itik-Itik Festival

93
Q

It is also known as “Ancillary Services”

A

Support Services

94
Q

it provides necessary support to the operation of an organization.
refers to all the ‘extras’ thing that a person might need when going on holiday or taking a business trip.

A

Support Services

95
Q

Ancillary needed:

A 
Car hire
Airport parking
Luggage
Foreign exchange
Travel insurance
Tour guiding
Equipment hire
Theater and event tickets
Chauffeur drive services
Passport and visa services
96
Q

intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one’s own country.

A

Travel Insurance

97
Q

where money in one currency is exchanged for another

A

Foreign exchange markets

98
Q

the price for which one currency is exchanged for another

A

Exchange rate

99
Q
  • means your car will stay on the airport premises while it is parked.
A

Airport parking

100
Q

company that rents automobiles for short periods of time (generally ranging from a few hours to a few weeks).

A

Car rental

101
Q

company that rents automobiles for short periods of time (generally ranging from a few hours to a few weeks).

A

Luggage transportation

102
Q

is a voucher that indicates that one has paid for admission to an event or establishment such as a theatre, amusement park or tourist attraction, or permission to travel on a vehicle (such as with an airline ticket, bus ticket or train ticket) typically because one has paid the fare.

A

Theatre Event Tickets

103
Q

a person who leads groups of people around a town, museum, or other tourist venue. And provides a commentary on the features and history of the location.

A

Tour Guide

104
Q

also calledplant hirein some countries, is aservice industryproviding machinery, equipment and tools of all kinds and sizes for a limited period of time to final users.

A

Equipment Rental

105
Q

bags in which to pack personal belongings for traveling.

106
Q

is a person employed to drive a passenger motor vehicle, especially a luxury vehiclesuch as a largesedanorlimousine.

107
Q

is an essential part of planning an international trip.

A

Passport and Visa Service

108
Q

can be both an attraction and a basic facility which tourists will expect at a destination.

109
Q

Very important aspect of a tourist’s travel arrangements.

110
Q

Policies cover by insurance

A 
medical care and hospitalization
personal accident
cancellation/curtailment of holiday
delayed departure
baggage loss
money loss
personal liability
111
Q

Traditionally this information has been in the form of brochures, but the Internet is now an increasingly important source of information for tourists and for tourism operators.

A

Tourist Publication and Information

112
Q

This category includes cinemas, theatres, nightclubs, bars, casinos and shows. Many tourists will look for entertainment and expect these facilities to be available especially in cities. If it is not available, this is reflected highly in visitor’s surveys as a reason for dissatisfaction.

A

Entertainment

113
Q

Standard Commission Charges

114
Q

usually floating and values fluctuate depending on supply and demand in the global marketplace.

A

Currency Exchange Rate

115
Q

The price of one currency in terms of another

A

Exchange Rate

116
Q

NZD

A

New Zealand Dollars

117
Q

United Kingdom

A

GBP Great British Pounds

118
Q

Philippines

A

PHP Philippine Peso

119
Q

USA

A

USD US Dollars

120
Q

Japan

A

JPY Japanese Yen

121
Q

Hong Kong

A

HKD Hong Kong Dollars

122
Q

Euro

A

EUR European Euro

123
Q

Canada

A

CAD Canadian Dollar

124
Q

Singapore

A

SGD Singapore Dollar

125
Q

Australia

A

AUD Australian Dollar

126
Q

Switzerland

A

CHF Swiss Franc

127
Q

Saudi Arabia

A

SAR Saudi Rial

128
Q

Brunei

A

BND Brunei Dollar

129
Q

Taiwan

A

TWD New Taiwan Dollar

130
Q

Thailand

A

THB Thai Baht

131
Q

South Korea

A

KRW South Korean Won

132
Q

China

A

(CNY) Chinese Yuan Renminbi

133
Q

Top 10 Resto

A 
Fely J's Cafe
Arcama Filipino Cuisine
ABE Serendra
Chef Tatung
Milky Way Cafe
Chef Laudico Guevarra's
Via Mare 
Krocodile Grille
JT Manukan
R&J Bulalohan

TR1102 (7 decks)

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