Rental Qualifications & Processes Flashcards
The difference between a DL & an International Driving Permit
A driver’s license is issued from the driver’s home country. An international driving permit is NOT acceptable to allow the customer to rent a vehicle without also having a valid driver’s license. It is required for licenses from Russia and China when the characters are not in English.
What is the policy for accepting an expired for active duty military travelers?
- Verify the renter’s military id indicates active duty. 2. Check the current version of “ID Checking Guide, US & Canada” to determine the Military extension policy for the state that issued the driver’s license. 3. If there is a policy contact a manager to process the actual rental.
Resource Material if you need to determine validity of the DL
The books that are in the drawers on the front desk. State of Texas Driver’s License Website.
ADA: Surrogate Driver Policy
Disabled persons (whether apparent or not) who do not have a DL can rent with a designated surrogate. Surrogate must have valid DL, disabled renter must be present at counter to show their CC and sign RA, disabled renter must meet financial qualifications and surrogate driver must meet the personal qualifications. Additional driver & young renter fees are waived
What are the reasonable accommodations our company makes for differently abled drivers?
- Surrogate Driver
- Hand controls
- MVAR seat removal
- Spinner knobs
- Left foot accelerator
- Foot pedal extenders
- Seat belt extenders
What are the 3 personal rental qualifications that every renter must meet?
- Meet the renting location’s minimum age requirements
- Have a valid driver’s license, clean driving record and be physically able to drive safely
- Present a major credit card in their name at the time of rental
Authorized / Additional Drivers Fee per day
$10.99
There is also a fee if any additional driver is between the age of 21-24
Debit Card Rental Policy
Without proof of a round trip ticket:
- A debit or check card can only be accepted as payment at the time of return
- Odyssey will identify approx 90% of debit cards making it required that all agents physically check the credit card to determine if it is debit or credit
When do you call for a manual CC authorization code?
When you receive a referral response by the odyssey system ke if odyssey is unavailable during the rental process due to a system outage
What is the policy when a CC is declined during the rental policy?
If declined ask for another method of payment. Handle discreetly and tactfully, talking to customer privately and away from other customers, advise them that their CC company has advised you to pick up their card
Do we gain an authorization hold for the rental amount or a payment at the time of rental?
We gain an authorization hold
What are the qualifiers for tax exemption?
- The rental is to a public agency of the US government, the state of Texas or a county, city, town, school district, hospital district or political subdivision etc created by or under the Texas constitution of statutes.
- The rental is to a church or religious society
- Method of payment must be paid by the tax exempt organization
What form is used once a customer meets the tax exemption criteria?
Motor Vehicle Rental Tax Exemption Certificate
What are the 3 types of child seats available for rental?
- Infant Seats (CSI) - newborns and infants up to 22lbs
- Child or toddler seats (CST)- children 4 yrs or younger or up to 40 lbs, can be referred to as convertible seats
- Booster seats (BST)- children from 4-10 yrs of age, weighing 30-80 lbs
Texas Law regarding children wearing a safety belt in the back seat
All children younger than 8 years old unless taller than 4ft 9in are not allowed to use only the adult safety belt in a passenger vehicle.
