Remember!

Question 1

The freeze machine parts:
Should you pour the batch and milk at the same time?
What happens if you run out of homogenized milk?
What happens when the add mix light comes on?
What is the snowflake setting?
What is the rain setting?
When do you use each batch? Single, 1 and 1/2, and double?

Answer 1

Mix hopper, reset button, draw handle, power switch, display light switch, standby switch

To replace homogenized milk: 2 cartons of kick me mix and 2 cartons of nonfat milk can substitute 2 gallons of homogenized milk

Fill it as soon as the light comes on

Snowflake setting when store opens and throughout the day, rain setting keeps it from freezing at night

Batch and a half for warm days

Double batch at night after cleaning

Question 2

When should you add a flavor the the Dutch freeze? Before or after?

Answer 2

Add syrup or sauce after so it doesn’t stick to the bottom and stir with long spoon

Question 3

Sugar free sauce and syrup rules for hot drinks

Answer 3

1 scoop sugar free syrup

2 scoops sugar free sauce

Question 4

What’s special about cappuccinos?

How to achieve optimal froth?

Answer 4

Wet or dry? Half froth or all froth?
Cold pitcher
Cold milk
Use a bigger pitcher

Question 5

Milk steam range?

Answer 5

150-155 degrees
Max temp is 170 degrees
Kids temp is 100 degrees

Question 6

Hot drink making order?

Answer 6

Flavor, shots, milk

Question 7

How do you clean out the steam wand? How do you use it? Important tips?

Answer 7

Wipe it down and the blast a small amount of steam into the tray: purge

Use about 5 oz less than normal

Don’t let the wand hit the bottom just close and raise it so it barely bread the surface

Should hear light hissing

At 100 degrees tilt the tin 45 degrees so you see a whirlpool

At the lower growling noise stop

Turn the steam wand off in the milk!!!

Question 8

Regular mocha?

Answer 8

Chocolate milk

Espresso

Question 9

Skinny mocha?

Answer 9

1/2 chocolate milk 1/2 nonfat

Espresso

Question 10

Nonfat mocha?

Answer 10

Nonfat milk
1 flat scoop chocolate sauce
Espresso

Question 11

Sugar-free mocha?

Answer 11

Kick me mix
Two scoops sugar free chocolate sauce
Espresso

Question 12

Regular breve?

Answer 12

Kick me mix

Espresso

Question 13

Sugar free breve?

Answer 13

Kick me mix

Espresso

Question 14

Skinny/nonfat breve?

Answer 14

Nonfat milk

Espresso

Question 15

Regular latte?

Answer 15

2% milk

Espresso

Question 16

Sugar-free latte?

Answer 16

2% milk

Espresso

Question 17

Skinny/Nonfat latte?

Answer 17

Nonfat milk

Espresso

Question 18

What if a customer wants 1% milk?

Answer 18

Standard is 1/2 nonfat and 1/2 2% milk

Question 19

What if a customer wants whole milk?

Answer 19

Standard is 1/2 nonfat milk and 1/2 kick me mix

Question 20

What is a why bother drink?

Answer 20

Nonfat, sugar free, and decaf

Question 21

What if a customer needs no sugar added?

Answer 21

Nonfat, 2%, and kick me mix and Dutch freeze have no added sugars

Question 22

Lowest calorie milk option? Highest?

Answer 22

Nonfat, and kick me mix

Question 23

Target shot window?

Answer 23

15-26 seconds

Question 24

What is the ideal grind of espresso?

Answer 24

Just short of powder

Question 25

What is the proper gram dose and how many pulls do you need?

Answer 25

14-gram dose and twice

Question 26

Why should you guide the grinder back?

Answer 26

So it doesn’t slam and wear out the springs

Question 27

Grinder parts:

Answer 27

Hopper, adjustment collar, grinding burrs, dosing chamber, dosing lever, bean flow regulator
(Make sure hopper has beans, and bean flow regulator is open)