Relationship Management Competency

Question 1

Process by which two or more parties work together to reach agreement on a matter.

Answer 1

NEGOTIATION

Question 2

Process of developing mutually beneficial contacts through the exchange of information.

Answer 2

NETWORKING

Question 3

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who share in the value of the organization and its activities.

Answer 3

STAKEHOLDER CONCEPT

Question 4

Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.

Answer 4

PRINCIPLED NEGOTIATION

Question 5

Ability to be sensitive to and understand one’s own and others’ emotions and impulses.

Answer 5

EMOTIONAL INTELLIGENCE (EI)