Related services Flashcards
What are helplines in insurance?
Helplines are freephone numbers providing emergency assistance and expert advice to policyholders, often 24/7. AI, chatbots, and virtual assistants may be used.
What services can helplines provide?
Helplines can provide emergency services for motor, household, and travel insurance, such as breakdown assistance, legal advice, medical emergencies, and repatriation services.
What does the Consumer Rights Act 2015 say about helplines?
The Act prohibits the use of premium rate phone numbers and mandates insurers to offer calls at a basic rate.
What are authorised repairers in motor insurance?
Authorised repairers are approved by insurers to carry out repairs after a claim is made. Insurers may provide details or directly instruct a repairer.
What is risk control in insurance?
Risk control involves identifying, analyzing, and controlling risks that could affect an enterprise’s assets or earnings, using physical and financial measures.
What is the role of a risk surveyor?
A risk surveyor identifies and advises on risks that can be eliminated or controlled, working with underwriters to ensure the policy terms reflect these measures.
What are uninsured loss recovery services?
These services help recover losses from third parties when the insured has no cover, such as after a motor accident. Increased insurance premiums due to loss of NCD are not recoverable.
What is legal expenses cover in insurance?
Legal expenses cover helps with legal costs, different from household add-on policies, and must be affirmatively accepted by the customer at point of sale, as per the Consumer Rights Act 2015.
What is a claims management company?
Claims management companies assist claimants in pursuing personal injury claims, often on a ‘no win, no fee’ basis. They take a percentage of the settlement if successful.
