Rehearsal #1 Flashcards

1
Q

P-1: Define interpersonal communication.

A

The verbal and nonverbal interaction between two or more interdependent people.

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2
Q

P-2: Explain the model of communication.

A
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3
Q

P-3: Explain the elements of communication competence.

A
  1. Cognitive complexity
  2. Empathy
  3. Awareness that you have multiple options
  4. Wisdom to select the best option
  5. Skill to execute the best option suitably
  6. Motivation
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4
Q

P-4: Explain the measures and ethical implications of communication competence.

A
  1. Effectiveness: reaching one’s objective.
  2. Appropriateness: conforming to norms.
  3. Ethical significance: maximizing competence eliminates the ends-means dilemma by making more means available.
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5
Q

P-5: Explain the axioms of communication.

A
  1. You cannot not communicate
  2. Communication is irreversible
  3. Communication is unrepeatable
  4. Communication is content + relationship.
  5. Communicators punctuate differently
  6. Communication is either symmetrical or complementary
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6
Q

CS-1: Differentiate self-concept and self-esteem.

A

Self-concept is descriptive; the relatively unchanging set of perceptions and beliefs you have about who you are. Self-esteem is whether, and how much, you like or dislike yourself.

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7
Q

CS-2: Explain the principles of image management.

A
  1. Image management is collaborative.
  2. We manage multiple identities.
  3. Image management is complex.
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8
Q

CS-3: Explain the principles of self-disclosure.

A
  1. It’s intentional and truthful.
  2. It varies in breadth and depth.
  3. It varies among relationships.
  4. It’s gradual.
  5. It’s different online.
  6. It’s usually reciprocal.
  7. It has multiple purposes.
  8. It’s shaped by culture and gender.
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9
Q

CS-4: Explain the panes of the Johari Window.

A
  1. Open: Known to you and others
  2. Hidden: Known to you, unknown to others
  3. Blind: Unknown to you, known to others
  4. Unknown: Unknown to you and others
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10
Q

CS-5: Explain accurate self-concept.

A
  1. Excessively high self-esteem risks narcissism
  2. Calibrating self-concept is rationally relating it to events and behaviors
  3. Romans 12:3
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11
Q

CS-6: Define negative self-talk.

A

Creating or amplifying negative feelings about oneself or one’s situation by making negative interpretations explicit in words and sentences.

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12
Q

CP-1: Define schema.

A

Mental templates that organize information.

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13
Q

CP-2: Define implicit bias.

A

An unconscious and involuntary bias, positive or negative, that shows up in readiness to believe or behave in related ways.

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14
Q

CP-3: Define attribution.

A

A belief about what causes a person’s behavior.

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15
Q

CP-4: Define empathy.

A
  1. The ability to imagine in detail another person’s affective sensations, especially of emotion.
  2. Not the same as sympathy (hoping for good outcomes), compassion (desire to help) or emotional contagion (e.g. spread of panic.).
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16
Q

CP-5: Explain gracious attribution.

A

Generating multiple possible explanations for another person’s unwanted behavior, choosing the explanation that’s easiest to forgive, and forgiving.

17
Q

CL-1: Define listening.

A

The process of receiving, constructing meaning from and responding to spoken and/or nonverbal messages.

18
Q

CL-2: Explain the listening objectives.

A

Discriminative
Appreciative
Comprehensive
Empathetic
Critical

19
Q

CL-3: Explain Judi Brownell’s model of listening.

A

Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding

20
Q

CL-4: Define immediacy.

A

A message of psychological closeness, more powerfully delivered nonverbally than verbally.

21
Q

CL-5 Explain mindfulness.

A
  1. Opposite of mindlessness; fully present
  2. Nonevaluative and compassionate
  3. Grows with practice, including microrecoveries
  4. Backed by hard data
  5. Improves intercultural, conflict, competence, and listening