Refunds and Exchanges

Question 1

incorrect size

Answer 1

incorrect size

Question 2

not working properly

Answer 2

not working properly

Question 3

missing part

Answer 3

missing part

Question 4

wrong product

Answer 4

wrong product

Question 5

product does not match the website description

Answer 5

product does not match the website description

Question 6

product didn’t meet expectations

Answer 6

product didn’t meet expectations

Question 7

disappointed

Answer 7

disappointed

disappointed adj (dissatisfied, discontent)decepcionado participio desilusionado participio She was disappointed to learn that her friend was not coming back. Se sentía decepcionada al saber que su amigo no iba a volver.

Question 8

faulty

Answer 8

faulty

faulty adj (defective ) defectuoso/a adj incorrecto/a adj Shauna’s car had a faulty oil filter, so she took it to a garage to have it replaced. El coche de Shauna tiene el filtro del aceite defectuoso, así que lo llevó al taller para que se lo cambiaran.

Question 9

damaged

Answer 9

damaged

damaged adj (physically harmed)dañado/a adj (máquina) averiado/a adj The garage mechanic replaced the damaged windscreen. El mecánico reemplazó el parabrisas dañado.damaged adjfigurative (harmed, spoiled) (reputación)manchado/a adj

Question 10

cracked

Answer 10

cracked

cracked adj (split) agrietado, resquebrajado adj roto/a adj The cracked glass of the windshield looked fragile. El cristal agrietado del parabrisas parecía frágil.

Question 11

scratched

Answer 11

scratched

scratched adj (scraped, with a mark left on) raspado adj rasguñado adj rayado/a adj The camera has got a scratched lens. La cámara tiene el lente raspado.

Question 12

incomplete

Answer 12

incomplete adj (unfinished) incompleto/a adj inacabado/a adj sin terminar loc adj The building remains incomplete after ten years of construction. El edificio sigue incompleto después de diez años de construcción.

Question 13

unsatisfactory

Answer 13

unsatisfactory adj (not good enough )insatisfactorio/a adj Ask for your money back if the product is unsatisfactory.

Question 14

exchange

Answer 14

exchange

exchange n (trade) canje nm She was happy with the exchange of cheese for sweets. Ella estaba complacida con el canje de queso por dulces.

Question 15

guarantee

Answer 15

guarantee

• *guarantee,**
• *guaranty** n (promise) garantía nf promesa nf I hope Max is sure about his guarantee that the package will arrive by Saturday. Espero que Max esté seguro sobre su garantía de que el paquete llegará para el sábado.

Question 16

refund

Answer 16

refund n (money returned) reembolso, rembolso nm reintegro nm Henry didn’t like the present his mother bought him, so he took it back to the shop for a refund. A Henry no le gustó el regalo de su mamá, así que lo llevó de nuevo a la tienda para obtener un reembolso.

Question 17

replacement

Answer 17

replacement n (part) (parte)repuesto nm recambio nm refacción nf The lid of my food processor got broken and I need to get a replacement. La tapa de mi procesadora se rompió y necesito conseguir un repuesto.

Question 18

store credit

Answer 18

store credit

crédito de la tienda

Question 19

apart

Answer 19

apart

apart adv (into pieces) en piezas loc adv He took the table apart before moving it to his new house. Ha desmontado la mesa en piezas antes de trasladarla a su nueva casa.

Question 20

bank statement

Answer 20

bank statement

bank statement n (document: account balance) extracto de cuenta loc nom m extracto bancario loc nom m estado de cuenta loc nom m I’ll check my bank statement to see if you cashed my cheque. Revisaré mi extracto de cuenta para ver si has cobrado los cheques.

Question 21

proof of purchase

Answer 21

proof of purchase

receipt n or bank statement n (proof of payment) recibo nm factura nf cuenta nf Larry paid for his shopping and the cashier handed him a receipt. Larry pagó su envío y el cajero le entregó un recibo.

comprobante de compra

Question 22

receipt

Answer 22

receipt

receipt n v(proof of payment) recibo nm factura nf cuenta nf Larry paid for his shopping and the cashier handed him a receipt. Larry pagó su envío y el cajero le entregó un recibo.

Question 23

system

Answer 23

system

system n (computer setup) sistema nm My system is about four years old. I think it is time for a new computer. Mi sistema tiene unos cuatro años. Creo que es tiempo de comprarme una computadora nueva.