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Unit 16 > Recruitment and Retention > Flashcards

Recruitment and Retention Flashcards

1
Q

Employee satisfaction, what is the first thing you need to know

A

what is their “what” (Studer)

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2
Q

According to the study she showed, what is the most important thing for job satisfaction?

A

respectful tx of all employees at all levels

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3
Q

a set of activities and processes used to legally obtain a sufficient number of qualified people at the right place and time so that the people and organization can select each other in their own best short and long term interest

is what?

A

recruitment

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4
Q

70% of variance in team performance was related to what?

A

the manager

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5
Q

vacancy rate = _______ / _______

A

vacancy rate = number of open positions/number of budgeted FTE’s

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6
Q

Hard cost per year of vacancy in $$ = __________x _________ x ____________

A

hard cost per year in $$ = number of separations x average time to fill the position x average cost per hour for backfill

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7
Q

Decreased time for staff development, documentation and community service is what?

A

soft cost of vacancy

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8
Q

what is backfill

A

PRN - as needed employees. We talked about this when we were talking about having to fill for vacancies

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9
Q

decision matrix (Studer) for recruiting is kind of like what that we talked about?

A

behavioral interviewing

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10
Q

what tool makes the evaluation of all candidates more objective and consistent?

A

matrix

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11
Q

True or false: you want the job description to be super specific?

A

false! if its super specific it’s probably limited and allows no flexibility for responsibilities

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12
Q

what document includes information on decision making authority

A

job description

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13
Q

what document includes information on your responsibility for the work of others

A

job description

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14
Q

what important information is not within the job description?

A

salary!

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15
Q

Are salaried individuals non-exempt or exempt

A

exempt: no overtime

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16
Q

Are hourly individuals non-exempt or exempt?

A

non-exempt: get paid overtime

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17
Q

pay range generally has a ____ and a ____ allowable amount

A

min and max allowable amount

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18
Q

tax deferred payment plans are a potential what of a job?

A

benefit

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19
Q

Can you ask this question as an interviewer: are you going to be able to meet the requirements of a 8-4pm job?

A

yes! this is legal

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20
Q

what is a pre-assessment tool?

A

personality test, sometimes used for selecting candidates but don’t put too much weigh tin this.

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21
Q

what do you want to make sure happens as part of the interview process if you’re trying to select a candidate for a high performing culture?

A

peer interviewing

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22
Q

turn over rate = _______/ ________

A

turn over rate = # separations during year / #FTE’s

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23
Q

turnover costs include what four things

A

cost of separation
vacancy
replacement
training

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24
Q

vacancy
vs.
turn over rate equations

A

vacancy = # open positions/number of budgeted FTE’s

turn over rate = # of separations/ #FTE’s

25
Q

company policy, supervision, interpersonal relating, good work conditions, and job security are all what?

A

things that if you don’t have will be demotivating

26
Q 
achievement
recognition 
responsibility 
growth opportunity 
work itself are all what
A

motivators and will enhance job satisfaction if all the demotivators are overcome first

27
Q

decreased psychological size idea as well as what part of the aspects of retention does it fit into

A

decreased psychological size: you can be sitting next to the CEO and not be afraid to throw out your idea

fits into “autonomy”

28
Q

authority accompanies delegation is part of what characteristic of retention

A

autonomy

29
Q

name the top five workplace incentives

A

1) written thank you from manager
2) personal thanks from manager
3) promotion for performance
4) public praise
5) morale-building meetings

30
Q

how many compliments does it take to counterbalance every critisism?

A

3

31
Q

Leader rounding for outcomes steps

A

Build a relationship: make personal connection

Harvest wins: what is going well, who should i recognize

Identify Process Improvement Areas: what’s not going well?

Repair and monitor systems: do you have tools and equipment to do your job?

32
Q

true or false: manager can round effectively by walking the floors

A

false!

33
Q

true or false: managers can round effectively by being intentional and scheduled?

A

true

34
Q

True or false: managers can round effectively by being “out there”

A

false

35
Q

true or false: managers can round effectively by happenstance

A

false

36
Q

true or false: managers can effectively round by focusing on whats wrong/looking for mistakes

A

false

37
Q

quality improvement projects are part of what development in the workplace which can increase retention

A

professional development

38
Q

support services such as employee assistance programs and wellness programs are part of what thing that can help improve recruitment?

A

work-life balance

39
Q

______ aligns with vision, mission, values and goals

A

culture

40
Q

“just culture” idea is what?

A

people feeling comfrotable to put out their ideas and “see it, say it”

41
Q

where does culture start

A

at the top!!

42
Q

management is task oriented while a leader does what?

A

makes people want to follow them. you want your manager to be a leader as well

43
Q

knowledge of the work itself is an important concept for whom?

A

management/”the boss”

don’t just talk the talk, walk the walk

44
Q

employee engagement is the concept of the level of ___ of your worker

A

level of commitment of your worker

45
Q

someone being at the bus stop is likened to what?

A

someone totally disengaged

46
Q

do you want to spend your time with the people at the bus stop or the people who are in the wrong seat?

A

people in the wrong seat

47
Q

as the manager, what are three ways you can assess engagement of your employees?

A

observation
rounding
measure in a survey

48
Q

what kind of exhaustion can compassion fatigue and burnout elicit

A

emotional, mental and physical !

49
Q

is burnout or compassion fatigue characterized by rapid onset and quick recovery?

A

compassion fatigue

50
Q

what is the onset of burnout?

A

gradual onset, not related to trauma

51
Q

is burnout or compassion fatigue a form of depression?

A

burnout

52
Q

emotional strain from exposure to those suffering from the consequences of traumatic events

A

compassion fatigue

53
Q

psychological syndrome that involves a prolonged response to stressors int eh workplace

A

burnout

54
Q

does burnout or compassion fatigue have a more difficult recovery?

A

burnout (form of depression)

55
Q

ability to adapt to adverse conditions while maintaining a sense of purpose, balance and mental and physical wellbeing

A

resilience

56
Q

finding purpose, influencing ones surroundings, growth from positive and negative experience

A

hardiness

57
Q

_______ can be learned and acquired

A

resilience

58
Q

ways to foster resilience

A

engage in your career: revisit the reason you’re where you are

unplug from the work

reflect: build your equanimity account (mindfulness, positive thinking, humor and gratitude)

59
Q

study at the end she showed what was super important to PT’s for retnetion

A

environment aligned with values

Unit 16 (8 decks)

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