Recruitment and Retention Flashcards
Employee satisfaction, what is the first thing you need to know
what is their “what” (Studer)
According to the study she showed, what is the most important thing for job satisfaction?
respectful tx of all employees at all levels
a set of activities and processes used to legally obtain a sufficient number of qualified people at the right place and time so that the people and organization can select each other in their own best short and long term interest
is what?
recruitment
70% of variance in team performance was related to what?
the manager
vacancy rate = _______ / _______
vacancy rate = number of open positions/number of budgeted FTE’s
Hard cost per year of vacancy in $$ = __________x _________ x ____________
hard cost per year in $$ = number of separations x average time to fill the position x average cost per hour for backfill
Decreased time for staff development, documentation and community service is what?
soft cost of vacancy
what is backfill
PRN - as needed employees. We talked about this when we were talking about having to fill for vacancies
decision matrix (Studer) for recruiting is kind of like what that we talked about?
behavioral interviewing
what tool makes the evaluation of all candidates more objective and consistent?
matrix
True or false: you want the job description to be super specific?
false! if its super specific it’s probably limited and allows no flexibility for responsibilities
what document includes information on decision making authority
job description
what document includes information on your responsibility for the work of others
job description
what important information is not within the job description?
salary!
Are salaried individuals non-exempt or exempt
exempt: no overtime
Are hourly individuals non-exempt or exempt?
non-exempt: get paid overtime
pay range generally has a ____ and a ____ allowable amount
min and max allowable amount
tax deferred payment plans are a potential what of a job?
benefit
Can you ask this question as an interviewer: are you going to be able to meet the requirements of a 8-4pm job?
yes! this is legal
what is a pre-assessment tool?
personality test, sometimes used for selecting candidates but don’t put too much weigh tin this.
what do you want to make sure happens as part of the interview process if you’re trying to select a candidate for a high performing culture?
peer interviewing
turn over rate = _______/ ________
turn over rate = # separations during year / #FTE’s
turnover costs include what four things
cost of separation
vacancy
replacement
training
vacancy
vs.
turn over rate equations
vacancy = # open positions/number of budgeted FTE’s
turn over rate = # of separations/ #FTE’s
company policy, supervision, interpersonal relating, good work conditions, and job security are all what?
things that if you don’t have will be demotivating
achievement recognition responsibility growth opportunity work itself are all what
motivators and will enhance job satisfaction if all the demotivators are overcome first
decreased psychological size idea as well as what part of the aspects of retention does it fit into
decreased psychological size: you can be sitting next to the CEO and not be afraid to throw out your idea
fits into “autonomy”
authority accompanies delegation is part of what characteristic of retention
autonomy
name the top five workplace incentives
1) written thank you from manager
2) personal thanks from manager
3) promotion for performance
4) public praise
5) morale-building meetings
how many compliments does it take to counterbalance every critisism?
3
Leader rounding for outcomes steps
Build a relationship: make personal connection
Harvest wins: what is going well, who should i recognize
Identify Process Improvement Areas: what’s not going well?
Repair and monitor systems: do you have tools and equipment to do your job?
true or false: manager can round effectively by walking the floors
false!
true or false: managers can round effectively by being intentional and scheduled?
true
True or false: managers can round effectively by being “out there”
false
true or false: managers can round effectively by happenstance
false
true or false: managers can effectively round by focusing on whats wrong/looking for mistakes
false
quality improvement projects are part of what development in the workplace which can increase retention
professional development
support services such as employee assistance programs and wellness programs are part of what thing that can help improve recruitment?
work-life balance
______ aligns with vision, mission, values and goals
culture
“just culture” idea is what?
people feeling comfrotable to put out their ideas and “see it, say it”
where does culture start
at the top!!
management is task oriented while a leader does what?
makes people want to follow them. you want your manager to be a leader as well
knowledge of the work itself is an important concept for whom?
management/”the boss”
don’t just talk the talk, walk the walk
employee engagement is the concept of the level of ___ of your worker
level of commitment of your worker
someone being at the bus stop is likened to what?
someone totally disengaged
do you want to spend your time with the people at the bus stop or the people who are in the wrong seat?
people in the wrong seat
as the manager, what are three ways you can assess engagement of your employees?
observation
rounding
measure in a survey
what kind of exhaustion can compassion fatigue and burnout elicit
emotional, mental and physical !
is burnout or compassion fatigue characterized by rapid onset and quick recovery?
compassion fatigue
what is the onset of burnout?
gradual onset, not related to trauma
is burnout or compassion fatigue a form of depression?
burnout
emotional strain from exposure to those suffering from the consequences of traumatic events
compassion fatigue
psychological syndrome that involves a prolonged response to stressors int eh workplace
burnout
does burnout or compassion fatigue have a more difficult recovery?
burnout (form of depression)
ability to adapt to adverse conditions while maintaining a sense of purpose, balance and mental and physical wellbeing
resilience
finding purpose, influencing ones surroundings, growth from positive and negative experience
hardiness
_______ can be learned and acquired
resilience
ways to foster resilience
engage in your career: revisit the reason you’re where you are
unplug from the work
reflect: build your equanimity account (mindfulness, positive thinking, humor and gratitude)
study at the end she showed what was super important to PT’s for retnetion
environment aligned with values
