REBUTTALS FOR TELEPHONE PROSPECTING Flashcards
I am not interested.
‘Di ako interested sa mga ganyan, sorry.
Mr. / Ms.________, may I know the reason why
you are not interested? (Listen to objection/s and
rebut, set specific time -2 options).
Mr. / Ms. _______, I understand you may not
interested in something you may have not fully
understood yet. Let me explain to you what is this
all about (then set specific time – 2 options).
I am too busy.
Busy talaga ako eh.
Mr. / Ms._______, I know how busy you are
because I am a busy person as well. Let’s allot 15-
30 minutes of our time so we can quickly discuss it
(then set a specific time).
or
Mr. / Ms. _______, I know how busy you are and
that is exactly the reason why I am setting a very
short meeting ahead of time. This will just take 15-
30 minutes so let us meet on (then set a specific
time).
It is a waste of my time.
Naku, masasayang lang oras ko diyan.
Mr. / Ms._________, I know you value your time
and I won’t be wasting my time either calling you
for nothing. I am sure that you will know the
importance of getting insured so let us quickly
discuss it on (then set specific time).
What’s the idea? What is this all about?
Ano ba yan?
Mr. / Ms.__________, this is insurance and investment which I can explain better and faster when we meet in person (then set a specific time).
I already have insurance.
Ay, meron na ako niyan./ Kakakuha ko lang
Mr. / Ms. _________, I am happy to know that you
are already insured. May I know if your policy is
from (Company Name) or another insurance
company?
If a policy is from your insurance company:
May I know when did you get your policy? (wait for
an answer)
Alright. May I know the name of your advisor?
(wait for an answer)
*If prospect cannot remember…
Mr. / Ms. _________, we can review your policy to
check your current needs (then set a specific time).
If a policy is not from your insurance company:
Good to hear that! It is nice to know that you
already know the importance of insurance. Saving
up by getting additional coverage is something I
can explain better when we meet in person (then
set a specific time).
I am sorry but I cannot afford it. I have no money.
Medyo tight ang budget ko ngayon.
I understand you are on a tight budget Mr. / Ms.
_______, and there is no obligation on your part
except to give me 15-30 minutes of your time
(then specific time).
I have a relative / friend in the industry.
Yung ninang ko nasa insurance din.
Wow, that’s nice! May I ask if she already
presented to you? / (wait for response) Did you
already get a policy from her? (wait for response)
It is nice to hear that Mr. / Ms. ______. I am sure
that your relative exactly knows the importance of
getting insured. We can discuss better and other
options for you by (then set a specific time).
This is not a good time. I am driving / This is not a
good time. I am in a meeting.
(Nasa meeting kasi ako. / Driving ako.)
I am sorry this is not a good time, Mr. / Ms.
_______. When is the best time to call you back?
(If prospect says I do not know) “I will call you
back after 30 minutes okay? (then end the call).
Is this insurance?
Insurance ba ‘to?
Yes Mr. /Ms. ________, this is insurance and
investment and how to do proper financial
planning. Anything you want to know, I can fully
explain it over a short discussion on (set specific
time).
I do not believe in insurance. ***
‘Di ako naniniwala diyan.
May I know the reason why you do not believe in
insurance? (Listen to objection/s and rebut, set
specific time -2 options).
Mr. / Ms. _______, I understand you do not believe
in something you may not be fully familiar with yet.
Let me explain what is this all about (then set
specific time).
Are you selling me something?
Binebentahan mo ba ako?
Mr. / Ms. ________, Well yes, but more than the
sale, it is something that will be of value to you and
your family. Let me explain to you better and faster
in person (then specific time).
I am not sure yet of my schedule. I have to check
my calendar first.
(Check ko muna schedule ko.)
If prospect is just making an excuse, PROBE:
May I know your schedule at work? /
May I know your rest days? /
What do you exactly do?
Where do you work again?
(then go back to the setting of the appointment).
If a prospect is a VIP, executive, etc. who
really has a tight schedule or a secretary handles
the schedule for them:
Mr. / Ms. ______, I do not want to rush you. I will
be giving you a call back in 30 minutes and I am
sure by that time we can already finalize our
meeting, okay? (end the call).
Can you just text me instead?
Text text na lang tayo ha?
I see. I can definitely text you Mr. / Ms. _________
and we need to see each other as there are
materials I can show you so I can explain
(company name) to you better. Let us meet on
(then set specific time).
Why don’t you just discuss the products over the
phone?
(Sige, discuss mo na ngayon dito sa phone.)
Mr. / Ms. __________, it is nice to know you are
interested. For you to be able to better understand
insurance and investment, there are materials I
need to show you in person. Let us have a short meeting (then set specific time).
Can you e-mail me first the details of the products
instead?
(E-mail mo muna sakin para ma-review ko.)
Mr. / Ms. ________, I am happy that you are
interested to know more about (company name).
Due to confidentiality reasons, it would be best for
us to have a short meeting so I can personally
show you the materials (then set specific time).
