Rbc Procedures Flashcards
Negotiation Triangle
1 identify presenter
2 verify them
3 identify financially
3 types of presenters
Personal/business
Non clients
Agents
Verify an item
1 check date
2 check words and figures
3 the signature
4 bank branch and account number
Identify financially
1 confirm cleared and undoubted funds and available
2 look at the cheque cashing limit
3 ensure there are no holds /stops or messages on any funds
4 confirm transaction seems reasonable according to account history
5 if the presenter cannot be identified place a hold
Vision of rbc
Be Financially successful with world class standards
3 c’s
Care , competence , connection
Core purpose
Help clients thrive and prosper
Vision
Be among the worlds most trusted and successful financial institutions
Values
Client first collaboration accountability,diversity , inclusion. And integrity
Brand promise
Use the power of information Insite and imagination to improve the human experience
Collective ambition
Purpose driven , principle lead and performance focused
Performance
Drive to impact
Adapt quickly
Speak up for the good of rbc
Unlock potential of people
Moment advise experience
Be ready
Welcome and listen
Solve immediate need
Make their day
Invalid Cheques
Stale or post dated
(More than 6 months old) except government cheques .
The amount in figures and words should agree but a difference of less than 25 is acceptable (go by what the words say)
6 steps in moment advise experience
1 be ready
2 welcome and listen
3 solve immediate need
4 check point
5 asses if client needs add advice
6 make there day
