RAPPORT Flashcards
Frame
RAPPORT
“Okay, so I want to be respectful of our time and really give you some great value and clarity on this call. So here’s how we do that: We’re going to take a look at what’s working and what’s not working in your [X], and really take a look at where you want to go.”
And IF We can help:
([X] = Relationship, marriage, health, business, life, etc)
And IF We can help
“And if we can help, we can show you what that looks like, if not, and something else is better; we can steer you to something else.”
No Matter What
“That way, no matter what, you get major value, massive clarity and you are going to know exactly what your next steps are to get to your goal. Sound good?”
Recorded
“Great - and by the way, obviously for housekeeping purposes, we always record the call.”
Interruption
Frame
“Oh, I almost forgot, we only have about 40 minutes to get clarity around what’s going on, and I am committed to making sure we get your outcome; do I have permission to interrupt; if we are getting off track or into the weeds?”
Excellent
“Excellent. I am committed to getting you clarity around where you are and what it will take to get to your dream”