RAPPORT Flashcards

1
Q

Frame

RAPPORT

A

“Okay, so I want to be respectful of our time and really give you some great value and clarity on this call. So here’s how we do that: We’re going to take a look at what’s working and what’s not working in your [X], and really take a look at where you want to go.”

And IF We can help:

([X] = Relationship, marriage, health, business, life, etc)

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2
Q

And IF We can help

A

“And if we can help, we can show you what that looks like, if not, and something else is better; we can steer you to something else.”

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3
Q

No Matter What

A

“That way, no matter what, you get major value, massive clarity and you are going to know exactly what your next steps are to get to your goal. Sound good?”

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4
Q

Recorded

A

“Great - and by the way, obviously for housekeeping purposes, we always record the call.”

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5
Q

Interruption
Frame

A

“Oh, I almost forgot, we only have about 40 minutes to get clarity around what’s going on, and I am committed to making sure we get your outcome; do I have permission to interrupt; if we are getting off track or into the weeds?”

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6
Q

Excellent

A

“Excellent. I am committed to getting you clarity around where you are and what it will take to get to your dream”

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