Random Customer Questions

Question 1

What does “blackened” mean?

Answer 1

The fish is prepared by seasoning it with a combination of paprika, cayenne, black and white pepper. Then it is placed in a blackening pan and seared in the oven.

Question 2

Your guest wants to know what langoustine are and what the taste and texture is like; you explain langoustine are:

Answer 2

Very small crustaceans, soft and tender texture, with a sweet flavor similar to shrimp

Question 3

What’s the difference between a bottled beer and a draft?

Answer 3

?

Question 4

What’s the difference between well vodka and grey goose vodka?

Answer 4

How its made? In a well versus steel and commercially

Question 5

What’s this thing about the kids smoothie and the buy up charge, and then adding the drink again while you’re ordering the meal? Does it show up two times on the ticket?

Answer 5

You add the drink choice again to add the basic drink cost to the “Meal”

Question 6

On large parties, when pre-checking their part of the order, each server should first do what?

Answer 6

1. All servers should select the same table number
2. Change the number of guests to the total # of guests in the party
3. Servers can then precheck their part if the order using the guest numbers assigned to them ( basically, they can take their guest’s orders)
4. Modifiers + “Multi-check” to alert the kitchen that this check is part of a larger order

Question 7

If somebody wants to substitute a cup of soup for salad, what do you do? And why?

Answer 7

Press the “soup buy up button” instead if “substitute”, because this costs extra. Now, of course if it doesn’t cost extra, you don’t gotta charge em for it.