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Salesforce Admin Jeusah > Random > Flashcards

Random Flashcards

1
Q

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

A. Record currency
B. Personal currency
C. Active currency
D. Corporate currency

A

D

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2
Q

What is in the locale settings? Choose 3 answers.

A. Currency
B. Locale
C. Language
D. Time Zone

A

B C D

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3
Q

What should administrator be aware of when setting custom fiscal year? Choose 2.

A. Custom fiscal year can NOT be disabled.
B. Custom fiscal year must be set manually.
C. Change in fiscal year automatically updates product schedule.
D. Fiscal year affects only forecasts.

A

A B

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4
Q

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.

A. Inline editing
B. Enhanced lists
C. Enhanced page layout editor
D. Enhanced profile list views

A

A B

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5
Q

How can user access for Mobile access? Choose 2 answers.

A. Using supported mobile browser
B. Install Salesforce Connect for mobile
C. Use downloadable Salesforce Mobile App
D. Install Salesforce Mobile configuration

A

A C

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6
Q

A user would like to change the language that the user interface is displayed in, how can the administrator accomplish this?

A. The administrator changes the Language setting for the user
B. The administrator changes the Locale for the user
C. The administrator advises the user to change the Language setting in the user’s Personal Information
D. The administrator changes the default Language setting in the Company Profile

A

C

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7
Q

I have 25 Salesforce (User) licenses, how many users can an administrator create?

A. 5
B. 15
C. 25
D. Unlimited

A

C

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8
Q

Which set of standard objects are children of the Account object in a many-to-one relationship?

A. Opportunity, Contact, and Case
B. Opportunity, Quote, and Conflict
C. Email, Quote, and Opportunity
D. Contact, Email, and Case

A

A

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9
Q

Which two settings can a system administrator enable in the User Interface Setup? Choose 2.

A. Printable list views
B. Customizable recent tags
C. Related list hover links
D. Chatter Messenger for specific users

A

A C

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10
Q

As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers ask the system administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a system administrator find this information?

A. Company Information
B. Profiles
C. Critical Updates
D. Users

A

A

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11
Q

Where do we setup Field Level Security? Choose 2 answers

A. Fields & Relationships > select specific Field
B. Setup > Object Manager
C. Object Manager > Page Layout
D. Profile > Object Settings

A

A D

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12
Q

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements? Choose 2 answers.

A. Create a lookup relationship field on the survey object.
B. Create a lookup relationship field on the account object.
C. Add the survey related list to the account page layout.
D. Add the account related list to the survey page layout.

A

A C

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13
Q

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. Which data type should be used when creating this custom field?

A. Lookup relationship 
B. Hierarchical relationship 
C. Lookup filter 
D. Formula
A

A

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14
Q

To ensure compliance with a platinum service level agreement, cases that remain in the tier 2 queue for more than four hours must be re-assigned to the tier 3 queue. Which feature meets this requirement?

A. Auto Response Rule 
B. Case Assignment Rule 
C. Case Escalation Rule 
D. Case Comments
A

C

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15
Q

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What are two possible reasons for this? Choose 2 answers

A. The record type has not been activated.
B. The record type has not been set as the default record type.
C. The record type has not been added to the sales user profile.
D. The record type does not have an associated page layout.

A

A C

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16
Q

How can a new system administrator quickly provide access to adoption reports and dashboards for managers?

A. Log a case to salesforce support. 
B. Build reports and dashboards. 
C. Use the salesforce auto-report builder. 
D. Search the AppExchange for free adoption report apps.
A

D

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17
Q
  1. Salesforce users have a session timeout of 12 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time. How should a System Administrator accommodate this request?

A. In Session Settings, choose 24 Hours, and uncheck the box for Force Logout on session timeout.
B. In User Profiles, type in 24 hours, and uncheck the box for Force Logout on session timeout.
C. In Session Settings, choose 24 Hours in the Timeout section, and check the box for Force logout on session timeout.
D. In User Profiles, type in 24 Hours in the Timeout section, and uncheck the box for Force logout on session timeout.

A

C

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18
Q

What are two capabilities of the content delivery feature of Salesforce Content? Choose 2 answers

A. Associate the content delivery with a Salesforce record. 
B. Password protect content deliveries that contain sensitive data. 
C. Customize the URL assigned to the content delivery. 
D. Encrypt certain content delivery files.
A

A B

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19
Q

Universal Containers needs to upload 1 million new Account records to Salesforce. What should the Administrator recommend to perform this data upload?

A. Use the Data Import Wizard
B. Use an AppExchange app
C. Use the Data Loader
D. Contact Salesforce

A

C

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20
Q

What should an administrator consider when setting up Case Feed?

A. Chatter Feed tracking must be enabled for the case object. 
B. The Use Case Feed permission is automatically active for all profiles. 
C. Case Feed replaces the standard case detail page by default. 
D. Case Feed requires the Service Cloud User feature license.
A

A

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21
Q

If a user is working in Salesforce when the login hours end, what will happen?

A. A warning message is displayed, and the user is logged out immediately
B. The user can continue to work with no impact
C. The user can continue viewing the page but not another page
D. The user can continue working, but no new users can log in

A

C

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22
Q

Which setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any app, but still allows a user to view records that would normally be found under this tab?

A. Tab Settings 
B. App Permissions 
C. Org-wide Defaults 
D. Object Permissions
A

A

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23
Q

Universal Containers has just restructured its sales department. Records that the sales manager expects to see are NOT showing up in the new opportunity report. Which three questions should the administrator as to troubleshoot this issue? Choose 3 answers

A. Have the owners of the records been frozen? 
B. Did the sales manager start from a copy or clone of an existing report? 
C. Are records still being shared with the sales manager? 
D. Do the records the sales manager expects to see match the filter criteria? 
E. Do owners of all records have roles and correct territory assignments?
A

B C D

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24
Q

Users in separate departments are able to see and edit different fields on Opportunities. The sales team can edit all fields on the opportunity while the support team has read-only access to these fields. Where is field-level security controlled for users on these teams?

A. Profile 
B. Public Groups 
C. Sharing Rules 
D. Role
A

A

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25
Q

What are two Validation Rule Fields? Choose 2 answers.

A. Active Date
B. Owner
C. Error Condition Formula
D. Error Message

A

C D

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26
Q

Which three can be modified on standard object fields? Choose 3 answers

	A. Field type 
	B. Label 
	C. Default text 
	D. Help text 
	E. Picklist values
A

B D E

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27
Q
  1. What are the valid organization-wide default options for the Account Object?

A. Public Read/Write/Transfer
B. Private
C. No Access
D. Public Read/Write/Delete

A

B

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28
Q

What does campaign influence allow a user to do?

A. Summarize campaign member statistics on a campaign 
B. Adjust the percentage of influence each campaign has an opportunity. 
C. Report on the campaigns that have contributed to an opportunity. 
D. View the entire campaign hierarchy.
A

C

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29
Q 
Which two dashboard components are populated with data from the grand total of a custom report? Choose 2 answers 
	A. Metric 
	B. Gauge 
	C. Table 
	D. Chart
A

A B

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30
Q

Sales representatives use a custom report type for Account reports. New fields have been created on the account object. What should a System Administrator do to report on the newly created fields?

A. From the custom report type, edit object relationships, then add the new fields to the report. 
B. From the custom report type, edit layout, then add the new fields to the report. 
C. Created a new account report folder, go to share, and then add the new fields. 
D. Create a new account report and then add the new fields from the report builder.
A

B

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31
Q

What can be transferred from one user to another user during mass transfer of account records? Choose 3.

A. Closed Activities 
B. Closed Cases 
C. Open Activities 
D. Related Custom Object Records 
E. Open Cases owned by the existing Account owner.
A

B C E

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32
Q

The VP of sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the opportunity stage backward in the sales process. Which feature should the system administrator use?

A. Workflow rule 
B. Validation rule 
C. Big Deal Alert 
D. Field History Tracking report
A

A

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33
Q
  1. Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales management team imported new set of Account records and needs to limit access to them. Access should be restricted to the Account Owner and members of a Public Group. How can this be accomplished?

A. Update the organization - wide defaults for accounts to private and create a sharing rule for the group.
B. Manually share each account record with members of the public
group.
C. Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy.
D. Create a sharing rule to grant access to members of the public group.

A

A

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34
Q

What are two good use cases for a Salesforce approval process?

A. A sales process that involves the approvals for all opportunities by a sales VP is allowed to delegate their approval to someone else. 
B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval. 
C. A sales process that involves approval to a queue member for all opportunities and an additional approval by a sales VP for opportunities over a certain amount. 
D. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the sales VP
A

A C

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35
Q

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers.

A. When records are deleted by a user. 
B. When records are updated by a workflow rule. 
C. When records are imported. 
D. When records are edited and saved by a user. 
E. When records are submitted using web-to-lead.
A

C D E

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36
Q

As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers ask the system administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a system administrator find this information?

A. Company Information 
B. Profiles 
C. Critical Updates 
D. Users
A

A

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37
Q

Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

A. Account ID and Contact ID 
B. Account ID and Contact Email Address 
C. Account Name and Contact Name 
D. Account ID and User ID
A

B

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38
Q

Which circumstance will prevent a system administrator from deleting a custom field?

A. The field is used in a page layout.
B. The field is used in a workflow field update.
C. The field is part of a field dependency.
D. The field is used in a report.

A

C

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39
Q

Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

A. Create a new discount Record Type on the Products object. 
B. Create a new list price on the Standard Price Book. 
C. Create a custom Price Book with the discounted list prices. 
D. Create a custom object for the discounted products.
A

B

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40
Q

Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?

A. Run the report as a specified user. 
B. Use custom report types 
C. Lock report filters. 
D. Modify field level security.
A

C

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41
Q

High Priority accounts at Universal Containers have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer interactions. How should the Administrator meet these requirements?

A. Log a case on the Account. 
B. Log a separate Task, Call, or Activity on the Account. 
C. Type comments into the Notes section on the Account. 
D. Post customer interactions in Chatter on the Account.
A

B

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42
Q

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range?

A. The user will not be able to log in at all.
B. The user will be able to log in after answering a security question.
C. The user will be able to log in after the computer is activated.
D. The user will be able to log in without activating the computer.

A

A

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43
Q

Universal Containers is onboarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them? Choose 2 answers

A. Create them with the user import wizard and ensure that Active is unchecked. 
B. Click add multiple users and ensure that generate new password and notify user immediately are unchecked. 
C. Create a .csv file ensuring that IsActive = False, and use the data loader to insert. 
D. Schedule a Time-Dependent Workflow to create users in two weeks.
A

B C

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44
Q

Universal Containers uses Accounts in its Sales process but only some users have access to them. New users require Read access to Accounts. Two of the new users require Edit access as well. How should an administrator configure access for the new users?

A. Create a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users. 
B. Create a profile to grant Account View access and a Permission to grant Account Edit access to specific users. 
C. Create a sharing rule for Account View access and another sharing rule for Edit access to specific users. 
D. Create a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.
A

B

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45
Q

A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? Choose 2 answers.

A. Import Wizard
B. Data Loader
C. Excel Connector
D. Mass Delete

A

D

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46
Q

Universal Containers has Public Read/Write Organization-Wide Default sharing for accounts. Company leadership has decided that marketing should never modify an Account record. What should the system administrator do to restrict these users?

A. Separate the marketing role hierarchy from the sales role hierarchy. 
B. Assign a permission set to marketing users which removed edit permission. 
C. Remove edit access on accounts from the custom marketing profile. 
D. Change organization-wide default sharing to public read only.
A

C

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47
Q

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.

A. Inline editing
B. Enhanced lists
C. Enhanced page layout editor
D. Enhanced profile list views

A

A B

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48
Q

Universal Containers (UC) wants to customize basic Salesforce Reports using Lightning Experience. In which two ways can Reports be customized? Choose 2 answers

A. Add a chart. 
B. Add a Lightning Component. 
C. Add links to external pages. 
D. Add a filter.
A

A D

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49
Q

How can an administrator capture custom lead data on the converted contact when converting a lead?

A. Use the lead conversion wizard to select the fields. 
B. Map custom lead fields to standard contact fields. 
C. Map custom lead fields to custom contact fields. 
D. Use the data loader to move the custom lead data.
A

C

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50
Q

Marketing wants to brand the Salesforce Mobile app to match Universal Containers approved company colors and graphics. Which set of Salesforce Mobile app branding options is available to the Administrator?

A. Individual Page Colors and multiple Loading Page Logos
B. Brand Color, Loading Page Color, and Loading Page Logo
C. Tab Colors, Action Colors, and Loading Page Logo
D. Loading Page Color, Action Colors, and Loading Page Logos

A

B

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51
Q

A sales manager wants all sales users in the department to see a dashboard that displays Total Closed/Won Opportunity Amount by user on a monthly basis. The opportunity sharing model is private. How can the administrator meet the requirement?

A. Ask the sales manager to create the dashboard from the opportunities by user report, select "View Dashboard as Me" and save in the shared Dashboard folder. 
B. Create the dashboard from the opportunities by user report, then save it in the shared dashboard folder as a dynamic dashboard 
C. Create the dashboard from the opportunities by user report, select the sales manager as RunAs User and Save in the private Dashboard folder. 
D. Ask the sales manager to create the dashboard from the opportunities by user report and save it to her private dashboards folder.
A

B

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52
Q

A time-dependent action is placed in the workflow queue when the record is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers

A. When the action is deleted from the workflow queue 
B. When the record no longer matches the rule criteria 
C. When a validation rule is triggered for the record 
D. When another record triggers the same workflow rule
A

A B

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53
Q

Campaign Member can be associated with which two objects? Choose 2 answers.

A. Lead 
B. Account 
C. Opportunity 
D. Contact
A

A D

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54
Q 
A Lightning for Outlook layout can be assigned to which two options? Choose 2 options 
	A. User 
	B. Profile 
	C. Team 
	D. Role
A

A B

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55
Q

What describes the capabilities of Salesforce Knowledge?

A. A knowledge base that uses AI to generate an article to solve customer support issues. 
B. An automated tool that closes Cases based on historical information 
C. An automated AI tool that converts Leads to Opportunities given a predefined set of conditions 
D. A knowledge base composed of articles that can be written and used by support agents
A

D

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56
Q

A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?

A. 7 days 
B. 30 days 
C. 10 days 
D. 5 days
A

A

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57
Q

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What are two possible reasons for this? Choose 2 answers

A. The record type has NOT been set as the default record type. 
B. The record type does NOT have an associated page layout. 
C. The record type has not been added to the sales user profile. 
D. The record type has NOT been activated.
A

C D

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58
Q

Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does NOT want the new Sales team to have to change their process at all. What should the administrator do to incorporate the new Sales team’s process?

A. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages 
B. Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new sales team. 
C. Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields. 
D. Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the bottom of the picklist.
A

B

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59
Q

Universal Containers is having a quality control problem with one of its product lines. Which standard object can be used to track the extent of the problem?

A. Account 
B. Product 
C. Opportunity 
D. Case
A

D

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60
Q

Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel. Which feature meets this requirement?

A. Case Team Routing 
B. Workflow Field Update 
C. Case Escalation Rules 
D. Assignment Rules
A

D

61
Q

Universal Containers has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the case be automatically placed in the correct queue upon submission?

A. Create assignment rules based on the picklist values to move cases to a queue. 
B. Create record types for each picklist value and a business process to move each case to the correct queue. 
C. Create an escalation rule entry for each picklist value and set to zero minutes. 
D. Create record types for each picklist value and assign to each product team's profile.
A

A

62
Q

The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce. Which Salesforce data tool should the System Administrator use to meet this request?

A. Data Loader 
B. Data Import Wizard 
C. Mass Transfer Records 
D. Mass Create Records
A

A

63
Q

What type of record access can an Administrator grant through sharing rules? Choose 2 answers.

A. Read/Write
B. Read/Write/Transfer
C. Read Only
D. Read/Write/Delete

A

A C

64
Q

Which set of small and large data backup methods are available in the native Salesforce?

A. Report Exports, Weekly Data Export Service, and Data Loader Exports 
B. Mass Exports, Weekly Data Export Service, and Data loader Exports 
C. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports 
D. Dashboard Export, Report Exports, and Weekly Data Export Service
A

A

65
Q

An administrator needs to create a Sales Process for a new product. What are three considerations for this process? Choose 3 answers

A. The Record Type name assignment becomes permanent upon Save of a new Record Type. 
B. The Record Type's Page Layout is assigned to users through their profile assignments. 
C. An opportunity Record Type will need to be created and assigned to the Sales Process 
D. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists. 
E. All Picklist values on the Page Layout must be added to the Master picklist Value list or be active values.
A

B D E

66
Q

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal? Choose 2 answers

A. Add customers to private Chatter groups 
B. Create opportunity teams for customers. 
C. Add customers to libraries. 
D. Use Chatter files to share presentations.
A

A D

67
Q

What are two considerations when configuring the lead conversion process? Choose 2 answers

A. Standard lead fields are automatically converted to account, contact, and opportunity fields. 
B. Custom lead fields can be mapped to custom object fields. 
C. Custom lead fields can be mapped to account, contact, and opportunity fields. 
D. Roll-up summary lead fields can be mapped to custom contact fields.
A

A C

68
Q

What happens if some records do NOT meet the data validation criteria when importing data?

A. Import process ignores the data validation criteria. 
B. Import process requires user authorization to import the invalid records. 
C. Import process fails only for the records with invalid data. 
D. Import process aborts when it encounters the first invalid record.
A

C

69
Q

Universal Containers tracks both customer issues and user issues. A customer issue can be logged as: -New -Working -Closed A user issue can be logged as: -New -Waiting for reply -Closed Which features should a system administrator use to track both case types?

A. Record Types and Page Layouts 
B. Process Builder and Page Layouts 
C. Automated Case Users and Workflows 
D. Support Processes and Record Types
A

D

70
Q

A Salesforce Administrator is creating a new user. What should the Administrator consider when selecting the Username?

A. It must be alphanumeric and be unique across all Salesforce organizations. 
B. It must be alphanumeric and unique to the organization. 
C. It must look like an email address and be unique across all Salesforce organizations. 
D. It must look like an email address and be unique to the organization.
A

C

71
Q

In which two locations can a system administrator assign a page layout? Choose 2 answers

A. Role 
B. Profile 
C. App 
D. Record Type
A

B D

72
Q

Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to regulations on the Sales Account Page Layout?

A. Add a new custom link for Regulations to the Sales Account Page Layout. 
B. Add a new section for Regulations to the Sales Account Page Layout. 
C. Add a new related list for Regulations to the Sales Account Page Layout. 
D. Add a new action for Regulations to the Sales Account Page Layout.
A

C

73
Q

Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn’t always happen or the rep doesn’t populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used?

A. Workflow 
B. Visual Flow 
C. Approvals 
D. Process Builder
A

D

74
Q

What access can be given using Account sharing rules? Select 2 answers.

A. read/write/transfer
B. read only
C. read/write
D. read/write/edit/delete

A

B C

75
Q

Sales representative at Universal Containers often schedules in-person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings in the Account, Contact, or Opportunity page layouts, as well as adding this data to reports. Which method should a System Administrator use to solve this business request?

A. Have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities. 
B. Have the user manually enter the meeting details in the Account Comments. 
C. Add a new value to the Type field on Tasks used for Accounts, Contacts, and Opportunities. 
D. Add a new value to the Type field on Accounts, Contacts, and Opportunities.
A

A

76
Q

Sales users need an easy way to let their colleagues know when they go on vacation. How should the Administrator accomplish this task quickly?

A. Enable "Out of Office Message" functionality in chatter. 
B. Enable Outlook Sync with Salesforce. 
C. Use Process Builder to add the user's vacation dates to the department calendar. 
D. Create a workflow rule to send an email alert about the user's vacation dates.
A

A

77
Q 
Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?
A.	Lock report filters.
B.	Modify Field Level Security.
C.	Run the report as a specified user.
D.	Use Custom Report Types.
A

A

78
Q 
What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers.
A.	Case Team
B.	User
C.	Queue
D.	Public Group
A

B C

79
Q 
Which three features can automatically create a Case? Choose 3 answers.
A.	Web-to-Case
B.	Lightning for Outlook
C.	Process Builder
D.	SMS-to-Case
E.	Email-to-Case
A

A C E

80
Q

An administrator is creating a new user. Which two aspects should be considered when creating the username? Choose 2 answers.

A. Username is added to the Active User Log. 
B. Username is in the format of an Email Address. 
C. Username is identical to the User’s Email Address. 
D. Username is unique across all Salesforce Orgs.
A

B D

81
Q

What are two features of Knowledge? Choose 2 answers.
A. Knowledge articles are always publicly available for customers.
B. Users can rate the helpfulness of articles.
C. Knowledge articles integrate with Service Console.
D. Any user can write and publish articles.

A

A B

82
Q

Which two statements about products and price books are true? Choose 2 answers.
A. Products without a price are automatically added to the standard price book.
B. A product can have a different list price in different price books.
C. Price books that contain assets CANNOT contain products.
D. The standard and list price for a product can be listed in multiple currencies.

A

B D

83
Q

A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC? Choose 2 answers.
A. Salesforce offers a weekly or monthly backup service via a zip file.
B. Contact Salesforce Support for a free backup.
C. Salesforce offers a daily backup service via a zip file.
D. Universal Containers can download an app from the AppExchange.

A

A D

84
Q

What are two considerations when configuring workflow rules? Choose 2 answers.
A. All existing records are evaluated when a new rule is activated.
B. Rules must be deactivated before using the Data Import Wizard.
C. Rules can be evaluated when records are created or edited.
D. Rule actions can take place immediately or can be time based.

A

C D

85
Q

Previous Universal Containers sales representatives worked on approximately 200 accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months. How can a system administrator easily provide view and edit access to these users for the 200 accounts.

A. Create a new account sharing rule for these users with criteria based on billing state equals New York. 
B. Create a new account folder for these users with criteria based on billing state equals New York. 
C. Create a new account sharing rule for the sales representative profile with criteria based on billing state equals New York. 
D. Create a new profile for these users with criteria based on billing state equals New York
A

C

86
Q 
Which two settings can a system administrator enable in the User Interface Setup? Choose 2 answers.
A.	Printable list views
B.	Customizable recent tags
C.	Related list hover links
D.	Chatter Messenger for specific users
A

A C

87
Q

What are two capabilities of the content delivery feature of Salesforce Content? Choose 2 answers.
A. Associate the content delivery with a Salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to the content delivery.
D. Encrypt certain content delivery files.

A

A B

88
Q

A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?
A. Make the page the default object record page for the UC app.
B. Create an Account Record Type and make the page the default object record page.
C. Make the page the default object record page for the UC app for the Sales profile.
D. Make the page the org default.

A

C

89
Q

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.

A. Manually share the record with the public group. 
B. Add the public group to the opportunity team. 
C. Change the opportunity owner to the public group. 
D. Add the public group to an opportunity queue
A

A

90
Q

Which two statements are correct regarding an approval process? Choose 2 answers.
A. An approval action defines the result of record approval or rejection.
B. An assignment rule defines the approver for each process step.
C. A delegated approver can reassign approval requests.
D. The approval history related list can be used to track the process.

A

A D

91
Q 
What are two Validation Rule Fields? Choose 2 answers.
A.	Active Date
B.	Owner
C.	Error Condition Formula
D.	Error Message
A

C D

92
Q 
What is a valid organization-wide default option for the Account object?
A.	Private
B.	Public Read/Write/Delete
C.	No Access
D.	Public Read/Write/Transfer
A

A

93
Q

The service department at Universal Containers wants its agents to capture and display different information on Case Records based on whether customers are calling in with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement? Choose 3 answers.

	A. Page layouts
	B. Permission sets
	C. Field level security 
	D. Support processes 
	E. Record types
A

A D E

94
Q 
The sales users at Universal Containers need to view their Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?
A.	Matrix
B.	Joined
C.	Tabular
D.	Summary
A

D

95
Q 
Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?
A.	A maximum of 25 users.
B.	A maximum of 10 users.
C.	An unlimited number of users.
D.	A maximum of 5 users.
A

B

96
Q

Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers.
A. Use the campaign hierarchy related list on the opportunity.
B. Use the campaign influence related list on the opportunity.
C. Select the campaign record type when creating the opportunity.
D. Select the primary campaign source for the opportunity.

A

B D

97
Q 
In which two places should cases be assigned when case assignment rules are being set up? Choose 2 answers.
A.	Profile
B.	Queue
C.	Contact
D.	User
A

B D

98
Q

Previous Universal Containers sales representatives worked on approximately 200 accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months. How can a system administrator easily provide view and edit access to these users for the 200 accounts.

A. Create a new account sharing rule for these users with criteria based on billing state equals New York. 
B. Create a new account folder for these users with criteria based on billing state equals New York. 
C. Create a new account sharing rule for the sales representative profile with criteria based on billing state equals New York. 
D. Create a new profile for these users with criteria based on billing state equals New York
A

C

99
Q

Universal Containers uses a Private access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access? Choose 2 answers.
A. Case owners configure pre-defined case teams.
B. A case escalation rule assigns ownership to product specialists.
C. Administrators configure pre-defined case teams and assignment rules.
D. Case owners manually add product specialists to ad hoc case teams.

A

A D

100
Q 
Which two types of records can be transferred from one user to another user during a mass transfer of account records? Choose 2 answers.
A.	Related custom object records
B.	Open cases
C.	Closed activities
D.	Closed cases
A

B D

101
Q 
Sale reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen, or the rep doesn't populate all fields correctly. The System administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used?
A.	Process Builder
B.	Approvals
C.	Visual Flow
D.	Workflow
A

A

102
Q

What are three considerations when a user is importing data via Data Loader? Choose 3 answers.
A. Importing data into checkbox fields allows for the use of TRUE/FALSE.
B. Unrestricted picklists, a new picklist value will be applied but will NOT be added to the picklist.
C. Field-Level Security access determines which fields will be visible.
D. Validation rules do NOT execute when importing data.
E. Restricted picklists, a new picklist value will be ignored, and the default value applied.

A

A B E

103
Q 
Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?
A.	Setup Audit Trail
B.	Debug Log
C.	Network Access Settings
D.	Custom Report Type
A

A

104
Q

A salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce?
A. All records are automatically assigned to another user.
B. All records are assigned to the deactivated user until reassigned.
C. All records are automatically deleted.
D. All records are automatically assigned to the Administrator.

A

B

105
Q 
Which two feature licenses can be assigned to a user record in Salesforce? Choose 2 answers.
A.	Knowledge User
B.	Console User
C.	Service Cloud User
D.	Opportunity User
A

A C

106
Q 
Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object. What should the Administrator do to accomplish this task?
A.	Enable Forecast Adjustments
B.	Enable Forecast Rollups
C.	Configure Default Forecast Display
D.	Configure Forecast Types
A

B

107
Q

What does campaign influence allow a user to do?
A. Report on the campaigns that have contributed to an opportunity.
B. Summarize campaign member statistics on a campaign.
C. Adjust the percentage of influence each campaign has on an opportunity.
D. View the entire campaign hierarchy.

A

A

108
Q

Which two actions can be completed with a workflow field update? Choose 2 answers.
A. Update the value of a field on a child object.
B. Select a formula field for a field update.
C. Change the record type of a record.
D. Apply a specific value to a field.

A

C D

109
Q

Universal Containers wants to decrease call volume for the support team by creating a self-service community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers.

A. Knowledge 
B. SOS 
C. Live Agent/Chat 
D. Content
A

A C

110
Q

Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved, UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?
A. Install an app from the AppExchange.
B. Check the “Send PDF” box on the approval process setup.
C. Utilize the Salesforce Autosign flow.
D. Hire a consulting firm to develop a document signing framework.

A

A

111
Q

A salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce?
A. All records are automatically assigned to another user.
B. All records are assigned to the deactivated user until reassigned.
C. All records are automatically deleted.
D. All records are automatically assigned to the Administrator.

A

B

112
Q 
A Lightning for Outlook layout can be assigned to which two options? Choose 2 answers.
A.	User
B.	Team
C.	Role
D.	Profile
A

A D

113
Q

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue-North, South, East, or West. Customer Cases that do NOT meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?
A. In an Active Case Flow, change the name of the Queue to World.
B. In Case Support Settings, change Default Case Owner to Queue - World.
C. Using a Trigger, change the owner of Cases outside the US to Queue - World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

A

B

114
Q

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements? Choose 2 answers.
A. Create a lookup relationship field on the survey object.
B. Create a lookup relationship field on the account object.
C. Add the survey related list to the account page layout.
D. Add the account related list to the survey page layout.

A

A C

115
Q

What is the maximum number of objects that can be added to a custom report type?
A. One, as long as the object has a master-child relationship
B. Four, as long as the objects have associations
C. Two, as long as the objects have associations
D. Unlimited, as long as the objects have associations

A

B

116
Q 
An administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns.  Which two ways can this be accomplished? Choose 2 answers.
A.	Enable the Marketing User checkbox.
B.	Modify the Marketing User profile.
C.	Assign a permission set to all users.
D.	Assign all users to a custom profile.
A

B C

117
Q

Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are NOT able to save the opportunities. What is the likely cause of the error?

A. The users don't have access to the picklist field. 
B. The two picklist values are unavailable to the Record Type. 
C. There are contradicting validation rules on the picklist field. 
D. The users don't have access to the Large Enterprise Record Type.
A

C

118
Q

What are two considerations when configuring the lead conversion process? Choose 2 answers.
A. Custom lead fields can be mapped to account, contact, and opportunity fields.
B. Roll-up summary lead fields can be mapped to custom contact fields.
C. Custom lead fields can be mapped to custom object fields.
E. Standard lead fields are automatically converted to account, contact and opportunity fields.

A

A E

119
Q

A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this? Choose 1 answer.
A. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager.
B. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager’s profile.
C. Go to the California Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.
D. Go to the California Sales Dashboards Folder, Share, and choose Edit access for the Sales Manager.

A

C

120
Q

Customers are requesting custom colored containers, which are NOT currently part of the standard inventory. Management has decided to add custom coloring as an add-on item in Salesforce. Which action should the Administrator take to allow sales users to add custom coloring to the total Opportunity Sale?
A. Add Custom Coloring as a new Product in an Order.
B. Add Custom Coloring as a new Product in a Pricebook.
C. Add a new field on the Opportunity labeled Custom Coloring.
D. Make a new custom object related to the Opportunities for Custom Coloring.

A

A

121
Q 
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers.
A.	Chatter groups
B.	Big deal alerts
C.	Opportunity update reminders
D.	Opportunity Dashboard
A

A D

122
Q 
Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers.
A.	Bar charts
B.	Tables
C.	Heat maps
D.	Gauge charts
E.	Venn Diagram
A

A B D

123
Q

Which two actions can be completed with a workflow field update? Choose 2 answers.
A. Update the value of a field on a child object.
B. Select a formula field for a field update.
C. Change the record type of a record.
D. Apply a specific value to a field.

A

C D

124
Q

An opportunity record with a close date of July 30 meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

A. The time-dependent action is put on hold. 
B. The time-dependent action will execute on July 30. 
C. The time-dependent action will execute on July 23 
D. The time-dependent action is automatically removed from the queue.
A

D

125
Q 
The VP of Sales is using the Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward in the sales process. Which feature should the System Administrator use?
A.	Validation Rule
B.	Big Deal Alert
C.	Field History Tracking Report
D.	Workflow Rule
A

D

126
Q

A series of new report folders has been created. Which set of folder sharing options are available in Salesforce Classic to assign these new folders to the appropriate Salesforce users?
A. Users, Public Groups, Roles, and Role and Subordinates
B. Managers, Profiles, Public Groups, Roles, and Role and Subordinates
C. Users, Managers, Public Groups, Roles, and Role and Subordinates
D. Profiles, Roles, and Role and Subordinates

A

A

127
Q

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers.
A. Clone the layout from a different profile and use Save As.
B. Click the Undo button or the Cancel button.
C. From the Fields palette, drag the field into the same position.
D. Restore from the recycle bin within 15 days.
E. Restore original page layout from a sandbox.

A

A B C

128
Q 
A system administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? Choose 2 answers.
A.	Default Value
B.	Unique
C.	Data Type
D.	Required
A

B D

129
Q 
Which two types of record access could an administrator grant through sharing rules? Choose 2 answers.
A.	Read/Write/Transfer
B.	Read/Write
C.	Read/Write/Delete
D.	Read Only
A

B D

130
Q 
Which set of standard objects are children of the Account object in a many-to-one relationship?
A.	Opportunity, Contact, and Case
B.	Opportunity, Quote, and Conflict
C.	Email, Quote, and Opportunity
D.	Contact, Email, and Case
A

A

131
Q 
Universal Containers needs to upload 1 million new Account records to Salesforce. What should the Administrator recommend to perform this data upload?
A.	Use the Data Import Wizard
B.	Use an AppExchange app
C.	Use the Data Loader
D.	Contact Salesforce
A

C

132
Q

An opportunity record with a close date of July 30 meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

A. The time-dependent action is put on hold. 
B. The time-dependent action will execute on July 30. 
C. The time-dependent action will execute on July 23 
D. The time-dependent action is automatically removed from the queue.
A

D

133
Q

Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User’s perspective when enabling this App for Salesforce Mobile?
A. Users can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
B. Users can create records, attach receipts as photos, and submit for approval.
C. Users can create list views, attach receipts as photos, and submit records for approval.
D. Users can use Search, create list views, and receive record push notifications from Chatter.

A

B

134
Q

A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business’s industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. How should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?
A. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type.
B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
C. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
D. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, Marketing Widget C).

A

C

135
Q

Sales users need an easy way to let their colleagues know when they go on vacation. How should the Administrator accomplish this task quickly?
A. Enable “Out of Office Message” functionality in Chatter.
B. Enable Outlook Sync with Salesforce.
C. Use Process Builder to add the user’s vacation dates to the department calendar.
D. Create a workflow rule to send an email alert about the user’s vacation dates.

A

A

136
Q

How can an administrator capture custom lead data on the converted contact when converting a lead?
A. Use the lead conversion wizard to select the fields.
B. Map custom lead fields to standard contact fields.
C. Map custom lead fields to custom contact fields.
D. Use the data loader to move the custom lead data.

A

C

137
Q 
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.  Which three features should an administrator use to meet these requirements? Choose 3 answers.
A.	Page Layouts
B.	Support Processes
C.	Field-level Security
D.	Permission Sets
E.	Record Types
A

A B E

138
Q

All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, created a new customized set of actions, and assign the new customized action layout?

A. Permission Sets 
B. Global Actions 
C. Publisher Layouts 
D. Record Type
A

C

139
Q

Which three types of customization can be done on Activities (tasks and events)? Choose 3 answers.
A. Field Tracking
B. Validation Rules – (Salesforce Classic)
C. Assignment Rules
D. Workflow Rules
E. Custom Fields

A

B D E

140
Q

Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called “High Priority Queue.” How should an Administrator configure the Case management process to implement this requirement?
A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.
B. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
C. Create an Auto-Response Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

A

D

141
Q

Users CANNOT save email templates in the “Unified Public Email Templates” folder. How could a system Administrator allow users to save emails to this folder?

A. Go to the email templates and manually share each with the profile of the specific users. 
B. Go to the user record and check the box for Manage Public Templates. 
C. Go to the profile of each user and check the box for Manage Public Templates. 
D. Go to the email templates and manually share each with the specific users.
A

C

142
Q

How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?
A. Create a dashboard for all opportunities in the region.
B. Create a dashboard with multiple components.
C. Create a dashboard to run as the logged-in user.
D. Create a dashboard to run as a specified user.

A

D

143
Q

Salesforce users have a session timeout of 12 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time. How should a System Administrator accommodate this request?
A. In Session Settings, choose 24 Hours, and uncheck the box for Force Logout on session timeout.
B. In User Profiles, type in 24 hours, and uncheck the box for Force Logout on session timeout.
C. In Session Settings, choose 24 Hours in the Timeout section, and check the box for Force logout on session timeout.
D. In User Profiles, type in 24 Hours in the Timeout section, and uncheck the box for Force logout on session timeout.

A

C

144
Q 
Which three settings are controlled by a user's profile? Choose 3 answers.
A.	Field-level security
B.	Feature license assignment
C.	Locale settings
D.	Assigned apps
E.	Record type assignment
A

A D E

145
Q

Universal Containers wants to ensure that its org is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure? Choose 3 answers.
A. Set prohibited password values
B. Set maximum invalid login attempts
C. Set requirement that passwords must be unique for each user
D. Set password complexity requirements
E. Set the length of time before passwords expire

A

B D E

146
Q 
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
A.	Corporate currency
B.	Personal currency
C.	Record currency
D.	Active currency
A

A

147
Q

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers.

A. When records are deleted by a user. 
B. When records are updated by a workflow rule. 
C. When records are imported. 
D. When records are edited and saved by a user. 
E. When records are submitted using web-to-lead.
A

C D E

148
Q

What are two valid use cases for Salesforce Communities? Choose 2 answers.
A. External partners can track the status of joint opportunities.
B. Internal users can replicate Salesforce automation without licenses fees.
C. External customers can gain full user rights to Salesforce.
D. External customers can track their purchases and open support cases.

A

A D

149
Q

A new custom object called Manufacturers has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global research?
A. Global Search, Manufacturers, and Search Layouts
B. Object Manager, Manufacturers, and Page Layouts
C. Object Manager, Manufacturers, and Search Layouts
D. Global Search, Manufacturers, and Global Search Layouts

A

C

Salesforce Admin Jeusah (2 decks)

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