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Cintas FAS > R2R Week 1 > Flashcards

R2R Week 1 Flashcards

1
Q

What is the Principle Objective?

A

“We will exceed our customers expectations to maximize long term value of Cintas for its shareholders and working partners.”

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2
Q

What are the 3 components of corporate culture?

A

Management System
Principle Objective
Corporate Character

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3
Q

What is the safety vision?

A

Every Cintas location is injury free. Every partner is engaged in continuously improving safety. Cintas is widely recognized as one of the world’s leaders in safety and health performance.

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4
Q

What are the 5 keys of smith?

A

Aim high in steering. Get the big picture. Keep your eyes moving. Leave yourself an out. Make sure they see you.

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5
Q

What are the 3 components of SSR Comp Plan?

A

Base pay, commission and BLV bonus plan

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6
Q

Who is the president of FAS?

A

Mark Carter

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7
Q

What are the 7 KPIs and the goal for each one?

A

BLV - FA and Safety - 100%
AR - 6% or below
AFI - 5.25
BDI - 2 per month
Service Fundamentals - 88%
Lost Business - 3% or below in a 3 month rolling average

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8
Q

What does positive discontent mean?

A

Celebrate success, but always strive to do better.

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9
Q

What does S.A.F.E stand for?

A

Single source
Adaptable programs
Five Star Service
Exclusive Partnerships

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10
Q

How many smith driving keys are there?

A

5

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11
Q

What is the KPI goal for BLVs?

A

100%

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12
Q

What is not a common buying motive for a customer when choosing a Cintas program?

A

Cost

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13
Q

What is the minimum number of KPIs you must have to hit Winners Circle?

A

60

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14
Q

What is the role of an SSR?

A

Grow and retain

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15
Q

Who is the president and CEO?

A

Todd Schneider

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16
Q

Who is the RBD?

A

Joe Bower

17
Q

Who is the regional service manager?

A

Katelyn Schwagerle

18
Q

Who is HR Manager?

A

Morgan Pipkin

19
Q

Who is the Sales Manager?

A

Anthony Marable

20
Q

Who are the Service managers at your location?

A

Nobody

21
Q

3 examples of what it means to be professional at Cintas

A

Dress professionally
Facilities are clean
Vehicles are clean
Advertising, proposals, letters, samples, etc. are professional

22
Q

What are the three constituencies in Principal Objective?

A

Customers
Shareholders
Partners

23
Q

What is competitive urgency?

A

Attending to every detail of our business with a sense of urgency, enthusiasm, professionalism and thoroughness

24
Q

What is the C-1 Policies?

A

Corporate Policies

25
Q

What is FAS 5010?

A

Service Commitments

26
Q

What is FAS 299?

A

Attendance Policy

27
Q

What is FAS 5378?

A

Dress Code and Grooming Policy

28
Q

What is FAS 5382?

A

Company Van Use

29
Q

What is FAS 211?

A

I am assuming it is the cell phone reimbursement

Cintas FAS (2 decks)

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