quizzes Flashcards
What are preset ranges of acceptable quality characteristics?
A. Control limits. B. Product specifications. C. Six-sigma limits. D. AQC limits. E. R-chart limits.
B. Product specifications.
The strength of the relationship between customer requirements and product characteristics is shown in the __________ matrix.
A. Trade-off B. Product C. Relationship D. Strength E. Inverse
C. Relationship
Supply chain management is the vital business function which does not coordinate and manage:
A. linking suppliers B. transporters C.human resource interviews D. internal departments E. third-party companies
C. human resource interviews
The Baldrige Award is intended to
A. Demonstrate that American companies are better than their foreign competitors
B. Certify suppliers
C. Reward and stimulate quality initiatives
D. Focus national attention on manufacturing
E. Add structure to TQM
C. Reward and stimulate quality initiatives
A proactive marketing approach in aggregate planning involves ____________________.
A. varying inventory levels
B. modifying work force size
C. back orders
D. shifting the demand patterns to level demand fluctuations
E. varying overtime rate
D. shifting the demand patterns to level demand fluctuations
The formula to determine standard labor costs for costing a product is:
A. standard labor time x hourly labor cost
B. standard labor time x normal labor cost
C. normal labor time x hourly labor cost
D. normal labor time x normal labor cost
E. adjusted normal time x adjusted normal labor cost
A. standard labor time x hourly labor cost
The maximum output rate that can be sustained under normal conditions is _____________.
A. utilization B. design capacity C. effective capacity D. ultimate capacity E. temporary capacity
C. effective capacity
Which type of operation is used to produce many different products with varying process requirements in lower volumes?
A. downstream
B. repetitive
C. gateway
D. continuous
E. intermittent
E. intermittent
The ease with which the product can be made is its
A. repeatability
B. manufacturability
C. reliability
D. readiness for manufacturing
E. accountability
B. manufacturability
JIT manufacturing cannot succeed if ____costs are too high.
A. Variable B. Fixed C. Set-up D. Depreciation E. Marginal
C. Set-up
Which of the following is not typically indicated as part of the resources authorized in an aggregate plan?
A. number of machines to be used
B. size of the workforce
C. authorized level of overtime and undertime
D. number of units to be subcontracted
E. level of inventory held
A. number of machines to be used
Which of the following inventory functions does not involve end products sold to customers?
A. anticipation inventory B. fluctuation inventory C. lot-size inventory D. MRO inventory E. speculative inventory
D. MRO inventory
Which type of process would be least likely to produce goods for inventory rather than for a specific customer request?
A. remanufacturing
B. batch
C. line
D. continuous
E. project
E. project
Which of the following is the term for “arranging the method of shipment for both incoming and outgoing products or material”?
A. TQM
B. Employee management
C. Distribution management
D. Traffic management
E. Logistics management
D. Traffic management
The method which relies on a specific algorithm to evaluate the cost impact of adding potential location sites to the network of existing facilities is _____________.
A. cost-volume analysis
B. the transportation method
C. factor rating analysis
D. linear regression analysis
E. the load-distance model
B. the transportation method
The Production Plan is usually updated and reevaluated:
A. weekly
B. monthly
C. quarterly
D. semi-annually
E. annually
B. monthly
Job design ensures that each employee’s _________ and ________ are geared towards achieving the company’s mission.
A. compensation, teams
B. duties, teams
C. satisfaction, compensation
D. duties, responsibility
E. compensation, responsibility
D. duties, responsibility
JIT considers waste anything that:
A. Fits in a waste basket
B. Reduces production capacity
C. Has been discarded
D. Cannot be recycled
E. Does not add value
E. Does not add value
Who is famous for his “14 Points?”
A. Walter Shewhart B. W. Edwards Deming C. Joseph Juran D. Armand Feigenbaum E. Genichi Taguchi
B. W. Edwards Deming
Methods analysis can _________________.
A. improve efficiency
B. analyze the fairness of pay systems
C. improve how teams function
D. evaluate job performance
E. help select issues that need to be brought to management’s attention
A. improve efficiency
An improvement tool that utilizes cross-functional teams to plan and deliver improvements to specific processes during two- or three-day marathon sessions is called a _____.
A. kanban blitz B. cross-functional blitz C. short-term blitz D. JIT blitz E. kaizen blitz
E. kaizen blitz
One of the greatest benefits of JIT would be: .
A. increasing waste and improving responsiveness
B. longer lead times and increased productivity
C. decreased machine utilization and improved quality
D. competing based on schedules
E. eliminating waste, improving responsiveness and competing based on time
E. eliminating waste, improving responsiveness and competing based on time
A demand-based option in which the marketing tries to shift demand patterns to minimize demand fluctuations is called
A. hyperactive
B. inactive
C. proactive
D. reactive
E. retroactive
C. proactive
Who developed a formula for determining the cost of poor quality?
A. Walter Shewhart B. W. Edwards Deming C. Joseph Juran D. Kaoru Ishikawa E. Genichi Taguchi
E. Genichi Taguchi
An organization’s supply chain is facilitated by:
A. dedicated people B. an information system C. specific vendors D. specific customers E. government regulations
B. an information system
MRP develops a ____________ that shows future demand, supply and inventories by time period.
A. DSI report B. snapshot forecast C. requirements plan D. material movements schedule E. time-phased schedule
E. time-phased schedule
Which of the following is more like a product layout as compared to a process layout?
A. Resources used are general purpose.
B. Facilities are less capital intensive.
C. Processing rates are slower.
D. Space requirements for inventory storage are higher.
E. Scheduling resources is less challenging.
E. Scheduling resources is less challenging.
Which of the following is not characteristic of intermittent operations?
A. produce many different products with varying processing requirements
B. capital intensive
C. workers need to be able to perform different tasks depending on the processing needs of the product
D. general purpose equipment
E. volume of goods produced directly tied to number of customer orders
B. capital intensive
What process capability index (Cp) value implies that the process “exceeds minimal capability?”
A. 0 B. 1 C. = 1 D. > 1 E. 6σ
D. > 1
Part of the operations strategy is designing a work system that:
A. is easy to build.
B. provides an appropriate risk/reward structure.
C. provides the structure for the productivity of the company.
D. provides a structure for the HR recruiting function.
E. provides the structure for determining the company objectives.
C. provides the structure for the productivity of the company.
Part of the operations strategy is designing a work system that:
A. is easy to build.
B. provides an appropriate risk/reward structure.
C. provides the structure for the productivity of the company.
D. provides a structure for the HR recruiting function.
E. provides the structure for determining the company objectives.
C. provides the structure for the productivity of the company.
Bridge construction is an example of which layout type?
A. inverted
B. hybrid
C. process
D. fixed position
E. product
D. fixed position
A car wash is an example of which layout type?
A. inverted B. hybrid C. process D. fixed position E. product
E. product
What is the formula for the process capability index Cp?
A. specification width / process width
B. specification width / 99.74%
C. specification width × process width
D. process width / specification width b
E. specification width / Type I error
(CP = (USL – LSL)/6σ)
A. specification width / process width
Which of the following statements is true?
A. Periodic counting and cycle counting generally both count every item in stock.
B. Periodic counting and cycle counting generally both do not count every item in stock.
C. Periodic counting generally counts every item in stock, whereas annually cycle counting generally does not daily.
D. Cycle counting generally counts every item in stock, whereas periodic counting generally does not.
E. Periodic counting generally occurs more frequently than cycle counting.
C. Periodic counting generally counts every item in stock, whereas annually cycle counting generally does not daily.
Which inventory function specifically is designed to allow the company to maintain a level production strategy?
A. anticipation inventory B. fluctuation inventory C. lot-size inventory D. transportation inventory E. speculative inventory
A. anticipation inventory
Which of the following is not typically contained in the marketing plan?
A. product design B. target markets C. new products D. profit margin E. competitive focus
A. product design
The first step in developing the production plan is:
A. identification of the point of departure.
B. identification of the magnitude of change.
C. identification of the duration of change
D. development of the target aggregate plan rate.
E. selection of the aggregate plan that matches your company’s objectives.
E. selection of the aggregate plan that matches your company’s objectives.
A process capability index (Cp) value of 1 means that what percent of products produced will fall within the specification limits?
A. 0.26% B. 90.00% C. 95.44% D. 99.74% E. 100.00%
D. 99.74%
The goal of developing an aggregate plan using composite product information is:
A. group like things together B. reduce the number of calculations C. keep it simple for senior management D. help marketing plan E. provide detail reports
B. reduce the number of calculations
In six-sigma programs, individuals who have extensive training in the use of technical tools and are responsible for carrying out the implementation of Six Sigma are __________________.
A, black belts B. green belts C. blue belts D. red belts E. white belts
A, black belts
Which of the following has the least to do with location analysis?
A. sources of transportation
B. reduction in trade barriers
C. information technology reducing need for proximity
D. retail stores locating near each other
E. automation of factories
E. automation of factories
What does work measurement determine?
A. how long it should take to do a job
B. what is the best way to do a job
C. who is the best worker
D. where work should be done
E. why a particular step must be included in an operation
A. how long it should take to do a job
Consider a packaged milk products supply chain. A lumber company provides wood to a paper mill, who supplies cardboard to a container manufacturer, who supplies containers to the milk products manufacturer. The lumber company is:
A. a tier one supplier. B. a tier two supplier. C. a tier three supplier. D. a tier four supplier. E. not in the supply chain.
C. a tier three supplier.
For the general warehouse layout problem, which department should be located furthest from the dock?
A. least trips needed
B. most area needed
C. highest ratio of trips needed to area needed
D. smallest ratio of area needed to trips needed
E. smallest ratio of trips needed to area needed
E. smallest ratio of trips needed to area needed
What is an extension of an intranet to include suppliers and customers called?
A. supply chain net B. supernet C. supranet D. extranet E. intranet++
D. extranet
Capacity decisions at the strategic level include _______.
A. investment in new facilities and equipment
B. size of workforce
C. inventory buffers
D. day-to-day use of machines
E. composition of the workforce
A. investment in new facilities and equipment
According to JIT, by eliminating inventory we can clearly identify __________ and work on eliminating them.
A. Obsolete products B. Malfunctioning machines C, Grievances D. Product imperfections E. Problems
E. Problems
What is the governmental agency that has inspectors who check for safety conditions?
A. ISO
B. OSHA
C. FCC
D. IRS
E. HEW
B. OSHA
Which of the following is not considered to be a benefit of EDI?
A. Increased human interaction
B. Reduced paperwork
C. Improved data accuracy
D. Improved tracking capability
E. Reduced clerical costs
A. Increased human interaction
According to the textbook, the way to reduce the ppm defective is to
A. change product specifications
B. increase process capability
C. increase the number of inspection points.
D. increase process throughput
E. employ more inspectors
B. increase process capability
It the goal is to reduce the amount of inventory in the system, the number of Kanban cards should.
A. Be decreased
B. Be increased
C. Remain the same
D. Be calculated by formula
E. Remain the same, but container size should be increased
A. Be decreased
Hand tools, lubricants, and cleaning supplies are usually examples of what?
A. WIP inventory B. finished goods inventory C. raw materials inventory D. MRO inventory E. distribution inventory
D. MRO inventory
Net marketplaces are designed to:
A. bring together only internal resources.
B. bring together limited external resources.
C. bring together significant number of purchasing firms.
D. limit the number of daily transactions.
E. limit cyber security risks.
C. bring together significant number of purchasing firms.
he first step managers need to take when making facility location decisions is __________.
A. begin negotiations with governments for several potential locations
B. identify specific location possibilities
C. gather information on location alternatives
D. evaluate specific sites
E. identify the location factors that are dominant for the business
E. identify the location factors that are dominant for the business
Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design?
A. operations sequencing
B. operations analysis
C. process flow analysis
D. sequencing analysis
E. input/output analysis
C. process flow analysis
Which of the following is not an example of factory focus?
A. Ann Taylor B. Sears C. Limited Too D. The Gap E. The Limited
B. Sears
The classes that you are taking at the university use a _____ process.
A. project
B. batch
C. line
D. recycle
E. continuous
B. batch
Which term refers to inaccurate or distorted demand information created in the supply chain?
A. Battle axe effect B. Cobra effect C. Bullwhip effect D. Lasso effect D. Whirlpool effect
C. Bullwhip effect
The ratio of actual output rate to capacity is _________.
A. effectiveness B. cycle time C, throughput D. utilization E. productivity
D. utilization
Why is a process flowchart useful?
A. for benchmarking against other processes
B. for designing a product
C. for seeing the totality of the operation and for identifying potential problem areas
D. for determining where the strengths are in a process
E. for determining where the weaknesses are in a process
C. for seeing the totality of the operation and for identifying potential problem areas
A hybrid layout combines
A. fixed and product
B. fixed and process
C. inverted and product
D. services and manufacturing
E. process and product
E. process and product
The ____________ details the company’s planned products, quantity, and the schedule used by marketing when promising deliveries.
A. master production schedule
B. bill of material
C. inventory records
D. material product sales
E. promised deliveries
A. master production schedule
_________________ _____ crossdocking is the receiving and consolidating of inbound supplies to support just-in-time manufacturing.
A. Warehouse B. Manufacturing C. Distributor D. Transportation E. Retail
B. Manufacturing
Local wage rates, presence of local unions, and attitudes of local workers would be major factors for location decisions for businesses that ____________.
A. are labor intensive
B. have perishable products
C. have high transportation costs
D. have need for specific raw materials
E. provide in-home services
A. are labor intensive
Service organization supply chains are:
A. Similar to manufacturing organizations.
B. not similar to service organizations.
C. very unique.
D. not a consideration when planning a service organization.
E. universally government regulated.
A. Similar to manufacturing organizations.
The most critical factors for successful EPR implementation are ______ and _________ ______.
A. leadership, top management commitment
B. leadership, technological transfer management
C. management, technological transfer management
D. funding, top management commitment
E. leadership, detailed technical specifications
A. leadership, top management commitment
Which of the following is not a measure of output capacity?
A. cars per shift B. labor hours consumed C. revenues per day D. TVs sold per day E. patients served per month
B. labor hours consumed
In six-sigma programs, individuals are given_______ titles that reflect their skills in the six-sigma process.
A. Olympic medal B. academic C. martial arts D. medieval jousting E. boxing
C. martial arts
According to the textbook, the available space of a facility is best seen by using a
A. photograph
B. detailed floor plan
C. architecture software package
D. block plan
E. overview plan
D. block plan
What is the formula for inventory turnover?
A. annual cost of goods sold / average inventory in dollars
B. annual sales / average inventory in dollars
C. average inventory in dollars / annual cost of goods sold
D. average inventory in dollars / annual sales
E. annual cost of goods sold / annual holding cost
A. annual cost of goods sold / average inventory in dollars
The first step in making a capacity planning decision is _____________.
A. evaluate capacity alternatives
B. implementation
C. identify capacity requirements
D. develop capacity alternatives
E. weight capacity objectives
C. identify capacity requirements
Companies can achieve cost-efficient operations by using which of the following inventory approaches?
A. work-in-process to buffer operations
B. inventory building to leverage reduced setup costs
C. JIT inventory to reduce overall cost
D. level work force maintenance through
E. speculative selling
B. inventory building to leverage reduced setup costs
Cause-and-effect diagrams are often called
A. Checklists B. Scatter diagrams C. Pareto analysis D. Fishbone diagrams E. Histograms
D. Fishbone diagrams
Suppose that you have a system with one component and two backups. What is the formula for the reliability of the system?
A. P(1st works) + [P(1st fails)][P(2nd works)] + [P(1st fails)][P(3rd works)]
B. [P(1st works)][P(2nd works)][P(3rd works)]
C. [P(1st works)] + [P(2nd works)] + [P(3rd works)]
D. P(1st works) + [1 – P(1st fails)][P(2nd works)] + [1 – P(1st fails)][P(3rd works)]
E. 1 – [P(1st fails)][P(2nd fails)][P(3rd fails)]
A. P(1st works) + [P(1st fails)][P(2nd works)] + [P(1st fails)][P(3rd works)]
Which of the following is not a primary objective of the master production schedule?
A. minimize shipping costs
B. achieve the desired customer service level.
C. make the best use of the company’s resources: material, labor, and equipment.
D. ensure that the inventory investment is at the appropriate level
E. none of the answer choices are correct
A. minimize shipping costs
A university is an example of which layout type?
A. inverted B. hybrid C, process D. fixed position E. product
C, process
Which of the following is not a direct input to capacity requirements planning?
A. planned shop orders
B. open shop orders
C. setup time and run time per unit for shop orders
D. current inventory levels
E. quantity for shop orders
D. current inventory levels
Who developed quality control charts?
A. Walter Shewhart B. W. Edwards Deming C. Joseph Juran D. Phillip Crosby E. Genichi Taguchi
A. Walter Shewhart
Which of the following is more like a product layout as compared to a process layout?
A. Resources used are general purpose.
B. Facilities are less capital intensive.
C. Processing rates are faster.
D. Space requirements for inventory storage are higher.
E. Scheduling resources is more challenging.
C. Processing rates are faster.
Due to globalization, which of the following are not some commonly shared ocean shipping logistical characteristics?
A. goods arrive in larger quantities
B. greater break-bulk activity is required
C. crossdocking is required
D. typically have higher inventories
E. longer port times occur
C. crossdocking is required
Building a bridge over the Mississippi River for a new highway uses a
A. project process
B. batch process
C. recycle process
D. line process
E. continuous process
A. project process
If capacity is excessive, a company may have to ____________.
A. decide how to use a partially empty facility
B. outsource
C. back-order
D. use group technology
E. raise prices
A. decide how to use a partially empty facility
The ease with which the product can be made is its
a. accountability
B. reliability
C. manufacturability
D. repeatability
E. readiness for manufacturing
C. manufacturability
For Juran’s quality trilogy, which part stresses that processes should be set up to ensure that the quality standards can be met?
A, Quality planning B. Quality control C. Quality improvement D. Quality certification E. Quality awards
A, Quality planning
Building a bridge over the Mississippi River for a new highway uses a
A. continuous process
B. line process
C. project process
D. batch process
E. recycle process
C. project process
Juran stressed that quality improvement should be continuous as well as
A. Unique B. Novel C. Retroactive D. Breakthrough E. Ongoing
E. Ongoing