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Pega 7.3, 7.4 CSSA > Quizzes > Flashcards

Quizzes Flashcards

End of Chapter Quizzes

1
Q

You have a requirement to create an email correspondence that can be reused by other applications. In which two layers of the Enterprise Class Structure could you apply the email correspondence rule? (Choose Two)

A

1 - Organization

2 - Division

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2
Q

The ________ layer contains the assets used on an enterprise-wide basis. Assets contained in the Organization layer are available for use in applications.

A

Organization

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3
Q

The ________ layer is the middle level of the three-level organization hierarchy. Assets contained in the Division layer are available for use in applications.

A

Division

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4
Q

Which layer of the Enterprise Class Structure contains assets that cannot be reused in other applications?

A

Implementation

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5
Q

Assets in the _________ layer are specific and cannot be reused in other applications.

A

Implementation

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6
Q

Which layer of the Enterprise Class Structure contains generalized assets that are then extended by specific implementations?

A

Framework

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7
Q

The ________ layer contains assets used to create generalized, reusable applications. A framework application is then extended by specific implementations.

A

Framework

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8
Q

When creating a new ruleset version, what extra step must the system architect perform?

A

None.

(There are no extra steps if the ruleset version is up-to-date.)

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9
Q

The rules in the ruleset version should be up-to-date prior to _________ the rulesset.

A

versioning

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10
Q

What is the importance of application versioning?

A

Application versioning preserves prior application versions.

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11
Q

Application _________ preserves prior application versions. You can edit application functionality in a new version of the application without changing the initial version.

A

versioning

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12
Q

What advantage does skimming provide over lock and roll as a versioning option?

A

Skimming is most efficient for major and minor updates. Lock and roll is most useful for patches.

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13
Q

_________ is the process of saving the highest version of a rule into a new, higher ruleset version. In lock and roll, you must select the appropriate rules to copy into a new empty ruleset. Lock and roll is labor-intensive when used for major updates.

A

Skimming

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14
Q

A user is granted access to an application which lists HRApps:02-02 under Application rulesets. The ruleset contains rules in the versions below:

HRApps:01-01-01
Rule_A

Rule_B

HRApps:02-02-01
Rule_B

Rule_C

HRApps:02-02-02

Rule_D

A

Rule_B, Rule_C, and Rule_D

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15
Q

Select two record types that are involved when configuring a production ruleset. (Choose Two)

A

1 - Access Group

2 - Application

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16
Q

Production rulesets are specified on the ______ _____ and _________.

A

access group. application.

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17
Q

A claims framework contains two rulesets, ClaimsFW and ClaimsFWInt, and an application built on the framework contains two rulesets, Claims and ClaimsInt. Which statement is false if all the rulesets are configured as Application Validation?

A

Rules in ClaimsFW can reference rules in Claims

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18
Q

Rules using application validation _____ reference rulesets in applications built on the application.

A

cannot

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19
Q

A claims application contains two organizational and two application rulesets. The organizational rulesets MyCo and MyCoInt are configured as Ruleset Validation, where the prerequisite for MyCo is MyCoInt and the prerequisite for MyCoInt is Pega-ProcessCommander. The two application rulesets Claims and ClaimsInt are configured as Application Validation. Which of the following statements is false?

A

Rules in MyCo can reference rules in Claims

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20
Q

When using Ruleset Validation, rulesets can only reference their _________.

A

prerequisites

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21
Q

An application contains the following rulesets.

AccountManagement contains the rules for administering checking and savings accounts.

AccountManagementInt contains supporting rules for integrating with other applications.

BankCorp contains rules shared across the entire organization.

BankCorpInt contains supporting rules for integrations shared with other internal applications.

CreditCheck contains rules for processing a credit check and is shared with another Pega application to administer loans.

Which two rulesets can be configured to use application validation, according to best practices? (Choose Two)

A

1 - AccountManagement

2 - AccountManagementInt

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22
Q

Which two of the following prerequisites would you choose to create a branch rule for parallel development? (Choose Two)

A

1 - Give team members access to the team application

2 - Create a team application

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23
Q

A branch ruleset is a ruleset that ___________. (Choose Two)

A

1 - is based off of another ruleset

2 - is designed for large projects

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24
Q

The ______ ruleset is based off another ruleset.

A

branch

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25
Q

A ______ ruleset is ideally suited for large projects.

A

branch

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26
Q

Which two of the following steps do you perform after you develop branch rules and before you merge a ruleset? (Choose Two)

A

1 - Review conflicts and warnings

2 - Check in rules to merge

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27
Q

A user has the following rulesets in their ruleset list:

  • TGB:01-01
  • TGBInt:01-01
  • LoanShrk:01-01
  • LoanShrkPrime:01-01
  • LoanShrkInt:01-01

There are six instances of CollectBorrowerDetails in the rules cache as indicated in the table below:

A rule with an Apply to: class of TGB-FW-LoanShrk-Work-AutoLoan calls CollectBorrowerDetails. Which rule is selected from the rules cache during rule resolution?

A

Instance Six

(The output of the resolution process is the first rule candidate found that matches all of the rule resolution criteria.)

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28
Q

Which of the following statements is true about the rule resolution process?

A

If a user does not have access to the selected rule, the system sends a message that it could not find an appropriate rule to execute.

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29
Q

The rule ________ algorithm verifies that the user has authorization to access the selected rule.

A

resolution

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30
Q

Which rule availability setting can you use to force the system to look for an instance of the rule in the next highest class or ruleset?

A

Withdrawn

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31
Q

When a rule marked as ________ is found during rule resolution, the system looks for an instance of the rule in the next highest class or ruleset.

A

Withdrawn

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32
Q

A user has the following rulesets in their ruleset list:

  • TGB:01-01-03
  • TGBInt:01-01
  • LoanShrk:01-01
  • LoanShrkPrime:01-01
  • LoanShrkInt:01-01

There are six instances of CollectBorrowerDetails in the rules cache as indicated in the table below:

A rule with an Apply to: class of TGB-FW-LoanShrk-Work-AutoLoan calls CollectBorrowerDetails. Which rule is selected from the rules cache during rule resolution?

A

Instance Two

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33
Q

The output of the _______ process is the first rule candidate found that matches all of the rule resolution criteria.

A

resolution

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34
Q

Adding parameters to a rule enables you to _____________________.

A

separate the functional behavior of a rule from specific business contexts

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35
Q

________ enable you to separate the functional behavior of a rule from specific business contexts.

A

Parameters

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36
Q

Use the ________________ keyword to reference a parameter in the same rule in which the parameter is defined.

A

Param

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37
Q

Use the _____ keyword in front of the parameter name to reference a parameter in the same rule in which the parameter is defined.

A

Param

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38
Q

Which two fields are required when adding a parameter to a rule? (Choose Two)

A

1 - Name

2 - Data Type

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39
Q

When a process is configured to create temporary cases, which of the following occurs when a user creates a case?

A

The case is stored in memory.

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40
Q

What task must you perform in order to persist a temporary case?

A

Add a Persist Case SmartShape to the process.

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41
Q

You have added weighted conditions to duplicate case search in a case type. How do you configure the condition fields to differentiate between fields on the current case and fields on the existing case?

A

Prefix the keyword Primary to the value used in the current case.

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42
Q

You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?

A

Add a must match condition where the create operator in an existing case is the same as in the current case.

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43
Q

If the must _____ condition evaluates to true, the current case is a potential match and is evaluated using weighted conditions.

A

match

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44
Q

Management reports that have an unacceptably large number of cases are incorrectly identified as duplicate cases. Which two approaches could you use to modify the duplicate case search process so that it produces fewer invalid duplicates? (Choose Two)

A

Adjust the threshold value and the condition weights.

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45
Q

Field values enable you to _________________.

A

customize a list of allowed values for a property based on the context of the property

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46
Q

Field values enable you to ______ the list of allowed values and customize the allowed values based on the context of the property.

A

manage

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47
Q

How do you customize the allowed values for a property based on the context of the property using field values?

A

Create a field value record for each value and set the context using the Apply to: field.

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48
Q

You can add ________ field values for a single property in separate contexts using the Apply to: setting for each value.

A

different

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49
Q

Sourcing a data page directly from a UI control is an example of which pattern?

A

Reference pattern

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50
Q

The ________ pattern references data directly without making it part of the data model.

A

reference

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51
Q

Which feature would you use to implement the System of Record (SoR) pattern?

A

The refer to a data page option on a property

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52
Q

The _____ pattern references a data in an external system using a data page.

A

SoR

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53
Q

Which feature would you use to implement the alias pattern?

A

The Property-Ref activity method

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54
Q

The ______ pattern links a property to another using the Property-Ref activity method.

A

alias

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55
Q

You add a new work group to an application. Which two organization rules do you need to update?

A

1 - Workbasket

2 - Operator ID

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56
Q

Which requirement causes you to consider using Dynamic Class Referencing (DCR)?

A

To reuse a flow from the framework in the implementation layer

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57
Q

DCR allows you to reuse flows by referencing variables in the ________ layer.

A

framework

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58
Q

The TGB organization structure has a Sales unit, and it belongs to a Marketing division. TGB plans to add new units for the East, Central, and West geographical sales regions. These regional units report to the Sales unit. How do you configure the organizational hierarchy to support the new structure?

A

Add the regional units as sub-units to the Sales unit.

59
Q

You configure a cascading approval step for insurance claims. The request requires approval from the submitter’s manager. However, approval from operators in other units in the organization may be required. Which approval model would you use?

A

Authority matrix

60
Q

You use the ________ matrix model when the approvals are not based on a reporting structure.

A

authority

61
Q

You have added a cascading approval step that uses an authority matrix. You have specified a decision table to determine the approvers for each case. You have confirmed that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the system routes all requests to only one approver. Which of the following actions would you take to correct this issue?

A

Set the decision table to evaluate all rows.

62
Q

Your application requires a cascading approval for expense reports. Approvals must follow the submitter’s reporting structure, with the following thresholds. A manager must approve expense reports up to USD500. A director must approve expense reports up to USD1500. A vice president must approve expense reports of USD1500 or greater. How do you configure the approval process?

A

Select the reporting structure configuration with custom levels, then configure when rules to determine the number of levels.

63
Q

Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A

Use a ToWorkbasket router and Pega’s Get Next Work functionality

64
Q

Using a ________ router and Pega’s Get Next Work matches each user with the appropriate assignments and prevents users from selecting preferred assignments.

A

ToWorkbasket

65
Q

You are tasked with configuring the Get Next Work functionality for an application. The requirement states that the workbaskets a user is associated with must be checked first, and all eligible assignments must be consolidated into a single list before being filtered and sorted. Which two of the following options do you select on an Operator ID record to configure the Get Next Work functionality to meet this requirement? (Choose Two)

A

1 - Get from workbaskets first

2 - Merge workbaskets

66
Q

What effect does the Use all workbasket assignments in user’s work group option have on how workbaskets are searched when using the Get Next Work functionality?

A

This option limits the workbasket search to only those workbaskets defined in the user’s work group.

67
Q

What two artifacts should you prepare in advance before delegating a rule? (Choose Two)

A

1 - An Access Group that has access to the production ruleset

2 - An unlocked ruleset added to the Application rule as a production ruleset

68
Q

Users must belong to an access group that includes the ruleset containing the _______ rules.

A

delegated

69
Q

You cannot make changes to a rule in a locked ruleset. Organizing the delegated rules in a _______ ruleset insulates the rest of the application from frequent changes.

A

separate

70
Q

Select two benefits of adopting a rule delegation strategy. (Choose Two)

A

1 - Adopting a rule delegation strategy allows business users and architects to focus on their specific tasks related to application development and maintenance.

2 - Adopting a rule delegation strategy can help improve the business’ ability to adapt to changing business conditions.

71
Q

Enabling business users to manage changes to business policies on their own allows _______ to spend more time on architectural decisions and implementation strategies.

A

architects

72
Q

Enabling business users to manage changes to business policies on their own helps the business be more _____.

A

agile

73
Q

Select two reasons for organizing delegated rules in a separate, unlocked ruleset. (Choose Two)

A

1 - A separate ruleset can help prevent accidental or unauthorized changes to critical elements of the application.

2 - A separate, unlocked ruleset is necessary because changes cannot be made to rules in a locked ruleset.

74
Q

Keeping ________ rules in a separate ruleset insulates the rest of the application rules from unintended consequences due to accidental or unauthorized changes.

A

unlocked

75
Q

The ruleset containing the delegated rules must remain _______ in production so business users can make changes to the delegated rules.

A

unlocked

76
Q

Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at one time. However, users working on purchase orders should not lock out users working on the parent purchase request cases. How would you configure the lock settings among the case types?

A

Set default locking on purchase requests and set the do not lock the parent option on purchase orders.

77
Q

You set default locking on the ______ case type. You set the do not lock the parent on the _____ case type.

A

parent. child.

78
Q

In a prepare job offer process, you configured a Split For Each shape. The shape runs a compensation approval subprocess to a list containing four managers. The prepare job offer process resumes as soon as one manager completes the approval process. Which join condition in the Split For Each shape supports this requirement?

A

An Any join condition

79
Q

This condition resumes the main flow when only one of the subprocesses completes.

A

An Any join condition

80
Q

An order fulfillment process includes a request for quotes from multiple shippers. You want the system to automatically call a quote request subprocess for each vendor. How would you configure your process?

A

Add a Split For Each shape and run the request subprocess for each vendor on a page list.

81
Q

Which of the following two options do you select on each assignment shape to configure the screen flow to meet this requirement? (Choose Two)

A

1 - Only allow navigating back to this step

2 - Enable navigation link

82
Q

Which answer best describes the benefit of using screen flows?

A

Screen flows help a single user complete complex tasks by presenting multiple screens in a logical sequence.

83
Q

_____ flows create a linear series of UI screens. Users can easily navigate these UI screens to enter data and complete tasks without frustration.

A

Screen

84
Q

When configuring a screen flow, you identify a single harness to define the navigation style for the screen flow. Where is the harness identified?

A

On the Start shape

85
Q

The ________ is used to define the navigation style for the screen flow and can only be identified on the Start shape.

A

harness

86
Q

A new system architect questions the value of allowing attachments to cases. What would be your best response?

A

Attachments can provide additional information required to process a case.

87
Q

Pega provides a feature to upload attachments out-of-the box. Which attachment feature must be configured by a system architect?

A

User access to attachments and document security

88
Q

A new system architect asks you how user access to attachments is managed. In your response, you indicate there are two ways to configure attachment access. Which statement is the best next sentence of your response?

A

User access can be configured by privilege and/or when rule.

89
Q

User ______ and security must be configured in Pega.

A

access

90
Q

You use the ________ tab to control access to the attachments through privileges and/or when rules.

A

Security

91
Q

You created a data transform to concatenate a user’s first and last name values. You add the concatenate data transform to a flow action as a post-processing action. What occurs when the flow runs?

A

The data transform runs every time the user performs the flow action run.

92
Q

Pre- and post-processing data transforms and activities run every time you ______ the flow action.

A

invoke

93
Q

Which two statements about adding a pre-processing action to a flow action are true? (Choose Two)

A

1 - The action automatically runs if the flow action has the highest likelihood for the assignment in the process flow.

2 - The action runs each time the user returns to the assignment.

94
Q

The flow action with the ________ likelihood on an assignment automatically runs when the user reaches the assignment.

A

highest

95
Q

A pre-processing action runs each time the flow action is ________ on an assignment. If the user returns to an assignment, the pre-processing action is repeated.

A

performed

96
Q

The purpose of a Circumstance Template is to __________.

A

define the properties used in a circumstance

97
Q

The purpose of a Circumstance Definition is to _________.

A

define the values used in a circumstance

98
Q

Consider the following table where a correspondence is circumstanced based on country.

If .Country=CAN, which version of the correspondence will run?

A

01-01-35

99
Q

Consider the following table where a correspondence is circumstanced based on country.

If .Country=USA, which version of the correspondence will run?

A

01-01-15

100
Q

Which two steps do you perform to update the logo in a portal header? (Choose Two)

A

1 - Upload the new image to a binary file record.

2 - Update the portal header to reference the new image.

101
Q

Which record do you configure to add an item to the left-pane menu in the Case Manager portal?

A

Navigation record

102
Q

Which two options do you configure on a portal record? (Choose Two)

A

1 - Identify the user role of the type of user who would access the portal.

2 - Determine which skin to use to apply branding to the portal.

103
Q

Select two of the following best practices to follow when designing mobile applications. (Choose Two)

A

1 - Use controls that allow tapping.

2 - Use layout groups instead of containers to group sections in harnesses.

104
Q

How is the signature stored in the application when using a Signature Capture control?

A

An attachment

105
Q

________ are stored as an attachment to a case

A

Signatures

106
Q

______ groups is a key feature that helps when displaying layouts in different devices.

A

Layout

107
Q

A ______ application should be tap friendly.

A

mobile

108
Q

Which two of the following options are user interface best practices to display a list of items to a user who may access the application on mobile and non-mobile devices? (Choose Two)

A

1 - Use a grid and mark the columns in the grid as primary, secondary, and other.

2 - Use a repeating dynamic layout.

109
Q

The _____ layout uses this information to adjust when displayed on a mobile device using responsive specifications.

A

grid

110
Q

________ dynamic layouts automatically adjusts the layout elements with respect to the screen size.

A

Repeating

111
Q

A ________ defines the look and feel of an application.

A

skin

112
Q

_____ use formats and mixins to define the overall look and feel of an application.

A

Skins

113
Q

You want to create a reusable font style for buttons, and links. To do this, you would create a ___________.

A

mixin

114
Q

_____ allow you to create a reusable style across all formats and skins.

A

Mixins

115
Q

Which option represents the relationship between mixins, controls, and formats?

A

A control specifies a format which uses a mixin.

116
Q

Each ______ specifies a format which specifies a mixin.

A

control

117
Q

Which two of the following options are benefits of using skin inheritance? (Choose Two)

A

1 - Child skins only need to customize the parent skin.

2 - Creating standard styles in a parent skin are easier to maintain.

118
Q

Use a _____ skin to either define mixins or formats not present in the parent skin, or override inherited mixins or formats as needed.

A

child

119
Q

_______ your skins allows you to make a change to the parent skin and the change updates across all child skins.

A

Layering

120
Q

You create a report that uses data from two classes. Which of the following reporting requirements requires the use of a subreport?

A

Columns to display are: Manager, Name, Count of operators that report to each manager.

121
Q

You use an ________ function in a subreport to determine the count of divisions to which the operator belongs.

A

aggregate

122
Q

You create a report in a work class that displays the assigned operator and task name for each open case. Which two ways can you combine data in the Assign-Worklist class for your report? (Choose Two)

A

1 - Use a Worklist Assignment association rule to join the Work class to the Assign-Worklist class.

2 - Use a class join to the Assign-Worklist class. Specify a join filter where the pxRefObjectKey in the join class is equal to an object identifier in the work class.

123
Q

The ________ rule defines the join operation and enables you to select data objects in the class.

A

association

124
Q

The _____ join specifies the class you are joining and a filter that describes how the data between the classes are joined.

A

class

125
Q

You are asked to create four reports. Which report would require joining classes?

A

A list of all cases and the assigned user for each case, with child cases categorized by the case ID of the parent case

126
Q

In which order are rules and data instances applied for a service?

  • Service rule
  • Service Package
  • Service Activity
  • Mapping rule (from format received by the service to Clipboard structure)
  • Mapping rule (from Clipboard structure to format specified by service type)
A

2, 1, 4, 3, 5

127
Q

Select two actions can you do with the Pega API? (Choose Two)

A

1 - Access data from a data page

2 - Create a new case

128
Q

Match each condition with the correct definition.

A

Security->(B),

Mapping->(D) ,

Queue When->(A),

Service->(C)

129
Q

Which two types of records does the External Database Table Class Mapping wizard create? (Choose Two)

A

1 - The Property rules used to map to the table columns

2 - The Database Table data instance

130
Q

Which two of the following options are good uses of Connect SQL rules? (Choose Two)

A

1 - Execute a complex SQL statement such as a join or stored procedure against an external database.

2 - Execute SQL statements that contain database vendor specific syntax.

131
Q

Which two statements about external classes are true? (Choose Two)

A

1 - An external class always has an associated database table instance.

2 - It is possible to create declare index rules on external classes.

132
Q

An activity executes the following five steps on an integer property in the sequence shown.

  1. Property-Set (value = 5)
  2. Obj-Save
  3. Property-Set (value = 10)
  4. Obj-Save with Write now
  5. Commit

What is the value in the database after all five steps complete?

A

5

133
Q

Which symbolic index keyword adds an element to the end of a page list property?

A

<append></append>

134
Q

In which of the following situations would you simulate a data page?

A

When the interface definition is not finalized

135
Q

If the interface definition is not available, there is no connector and the data page must be ________.

A

simulated

136
Q

What does the orange triangle in this screen indicate?

A

The data page source system is simulated

137
Q

Which two of the following situations require an activity? (Choose Two)

A

1 - Simulate a connector

2 - Call a connector from a flow

138
Q

An _______ is required to simulate a connector.

A

activity

139
Q

An ________ shape calls an activity.

A

integrator

140
Q

An error is generated as a connector invokes a remote service. Which of the following could be an example of a transient error?

A

The service is running on a system that is temporarily not available.

141
Q

You want to write all errors detected when loading a data page to a log file. How would you do that?

A

Use an existing function in the error handling data transform.

142
Q

Which two of the following statements are the most accurate with respect to the error handler flow? (Choose Two)

A

1 - The error handler flow is invoked if the error is not handled elsewhere.

2 - The standard connector error handler flow can help recover from transient errors.

143
Q

The error handler flow is ______ enabled and invoked if the error is not handled in the data page or activity.

A

always

144
Q

The _______ error handler flow retries sending the request in order to recover from transient errors.

A

standard

Pega 7.3, 7.4 CSSA (10 decks)

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