Quizzam 6 Flashcards
What are the four functions of management
planning, organizing, leading, controlling
What does the Deming/Control Cycle do?
managers assess the effects of planned action by integrating organizational learning into
the planning process
What are the four stages of the Deming/Control Cycle?
- Plan - create plan
- Do - Implement plan
- Check - Monitor results of the planned course of action
- Act - Act on what was learned about the effectiveness of the plan
Benchmarking
Comparing something to another organization or department
Feedforward
anticipates problems and enables managers to prevent problems rather than having to correct them afterwards. Ex. Training a new employee
Concurrent
corrects problems as they happen while the work activity is in
progress. Ex. autocorrect while texting
Feedback
occurs after a work activity has taken place. Ex. you get your results back after you have taken the exam
Financial Control
Refers to profit and/or income that an organization needs for operations. Can be measured by budget analysis and ratio analysis
Organizational Control
Organizational controls include many different business processes, policies and procedures used to control many different work activities. Ex. Systems that help managers assess inventory
Balance Scorecard
d uses strategic measures in addition to financial measures to get a
more ‘balanced’ view of the organization’s performance. Includes Finance, operational, HR, and Customers.
Management by Objectives
it is basically a process by which an organization’s goals, plans, and control systems are defined through collaboration
between managers and their employees (see chart on page 299)
What is Stage 1 in MBO?
Collectively formulate job objectives compatible with overall departmental objectives
What is stage 2 in MBO?
Collectively formulate an action plan, evaluating, technique, and schedule
What is step 3 in MBO?
Implement the plan
What is step four in MBO?
collectively monitor performance (design corrective action if needed)
What it the control process?
Includes Deming cycle, measuring, comparing (benchmarking), and give feedback/control when needed
Encoding
is the process by which individuals initiating the communication translate their ideas into a systematic set of symbols (language), either written or spoken. Influenced by speakers previous experience, emotions, importance of message, and people involved.
Decoding
Decoding is the process by which the recipient of the message interprets it. Influenced by the receiver’s previous experience and frame of reference
Informational Feedback
the receiver
provides non-evaluative information to the communicator. EX. Level of inventory at the end of the month.
Corrective Feedback
the receiver responds by challenging the original message. Ex. The receiver might respond that it is not her
responsibility to monitor inventory
Noise
distorts the messages clarity. Can be physical, phycological, semantic
grapevine
passing information by word of mouth or electronically. Gossip and rumours
social influences
how you act when communicating with different people. You will talk more formally to a superior rather than a co worker
Communication Barriers
occurs when a message is decoded differently from what was intended by the sender.
Filtering
chooses not to share information or changes wording when talked
Selective Perception
focus on info that you believe in and disregard opposing info
frame of reference
making assumptions about experiences and emotions because we have have done these
emotions
how we feel when we receive a message may influence how we interpret the message
Language
Wording, slang, languages
Culture
body language, gestures in different cultures can influence how we send and receive messages
Interaction attentiveness / interaction involvement
a measure of how the receiver of a message is paying close attention and is alert or abservant
Reinforcement Feedback
the receiver communicated
that she has clearly received the message and its intentions
What are the four types of communication
verbal, written, nonverbal, grapevine
