Quizlet SNow HR Certification Exam Prep Flashcards
1
Q
When does a HR Template populates data?
A
After the Create a new Case
2
Q
When is a client role assigned?
A
Automatically when an HR Profile is created
3
Q
When importing a new knowledge article, what date is used?
A
No date is asked. Publish and valid dates are there (setting on knowledge base level, if empty which is default, the valid date is: 2100-01-01, publish date is the date if article being published).
4
Q
How many user criteria records can a knowledge base have?
A
Unlimited
5
Q
What options are available in the Guided Setup category view
A
Configuration categories and their tasks (get started, continue, skip)
6
Q
What options are available in Guided Setup Task View?
A
Start, Skip, Mark as complete or unlock tasks
7
Q
Why are some tasks locked in the Guided Setup Task view?
A
Because they require a plugin to be activated
8
Q
What options are available in the Guided Setup Configuration View?
A
Shows lists, forms and properties
9
Q
How many client roles are in the base instance?
A
Ten (five for core and five for service portal)
10
Q
How many condition client role rules are in the base instance?
A
Five
11
Q
How many client roles groups are in the base instance?
A
Two: HR Fulfillment Support, HR Service Portal
12
Q
Is HR Core Basic included in HR Manager role?
A
Yes
13
Q
If knowledge base has no user criteria, articles within that KB are available to read/write
A
All users with any roles
14
Q
If a knowledge base has no user criteria, articles within that KB are available for read only to:
A
All Users without roles
15
Q
In base SN instance, for KB articles these options are visible
A
Can contribute and can read; related lists need to be configured for Cannot contribute/read
16
Q
Used to control which users can create, update and read knowledge bases/article
A
User criteria records
17
Q
If using digital signature (docusign), info is stored in HR Tasks as
A
A link to the document in docusign is stored in the task/case under the activity.
18
Q
How is the e-signature captured in SN?
A
As an image
19
Q
E-signature in base platform
A
Not a legally binding document; just acknowledgement
20
Q
Some SLA/Metrics used
A
Resolution times, first call resolution, create to resolv duration, Open,
21
Q
If matching rules determine potentially assignee, what actually assignes a case?
A
Assignment Rules
22
Q
Where can a user change the language if not english?
A
Login page, system setting General
23
Q
Are attached documents translated?
A
No
24
Q
HR Inbound Integration requires:
A
Staging tables, HR service mapping, schema mapping and transformation maps
25
HR Outbound Integration requires:
Configure tables and info to push, map the web service to tbe SOAP message
26
If the HR Admin role is removed from Sys admin, the sys admin role cannot
See HR cases or HR Profile data
27
When scoping an HR Service map out:
HR Service, topic detail, topic category, COE, HR template, assignment groups, skills, icon/pictures and user criteria (if catalog item is needed)
28
When an HR plugin is activated, the associated Admin role for that plugin is automatically added to:
System Administrator (admin)
29
When a new KB needs to be created, this role needs to be added
Knowledge Admin
30
What fields determine ability to define public or private API?
Accessible from field
31
HR Admin role alone cannot
Access HR Guided Setup, Create a new KB, Modify departments or locations managed lists, update passwords for any user, configure scripts or additional actions, access SLA definitions, CANNOT REMOVE users from group.
32
Service used to make a request; its a URL
REST
33
XML Based protocol defines rules how web service messages are structured. Used to exchange information.
SOAP
34
Used to describe the functionality of the web service (Web Service Definition Language)
WSDL
35
When you enter a URL, it takes you that web site. Use a code to request an API then the services authenticates the code and responds with the data
Web Service
36
All web traffic uses
HTTPS so it is always TLS encrypted
37
Under Activity Set Trigger Condition, the trigger type is:
Used to tell when an activity set should begin and does not need Workflow editor.
38
Types of Activity Set Triggers
Immediate, Date, Other Activity Set and Advanced
39
On an HR Service, Service Activities define:
Tasks and approvals without the need of a Workflow editor
40
Service Activities tasks or approvals are launched by:
Order table defines when Business rule will trigger the task or approval.
41
HR Core Case Table is an extension of what table
Task Table
42
Each COE table extends what table?
HR Core Case table
43
Responsible to create or modify HR Case/Task templates AND Activities
Owning group.
44
LE Activities are required to have:
Owner groups, Activity sets and HR Task template
45
Determining when an LE Activity should be assigned to a subject have an associated:
HR Criteria
46
For an LE Case to be closed, it needs that
All activity sets must trigger and be completed
47
For an HR Case to be closed it needs to be
Put in state of completion.
48
Profile Reader [sn_hr_core.profile_reader]
Role needed to view confidential data on the HR Profile.
49
What is a transform map in SN integrations
A map to determine relationships between fields displaying in an import set to fields in an existing table.
50
Checkbox "if true, ACLs check if the user is being impersonated" needs to be checked
To prevent impersonating user to see sensitive HR profile information.
51
Stages in the SN implementation Methodology
Initiate, Examine, Plan, Create, Transition, Close
52
Business rules (Security) can be used to
Hide field information
53
Direct reports and colleagues related lists are read only in HR Profile view
True, Organization application updates this information.
54
CRUD Access to tables, row, field governed by:
ACL
55
Contextual security includes
Simple security: field level using roles and ACL: context of data within record
56
(SN Security)Roles and Groups includes
Roles: Access to modules, apps, forms, portals
Groups: Used to grant roles.
57
Platform Access
User authentication, instance restriction, scoped app
58
Project stories must be logged in Centralized - Service Portal
No, they can be logged in Centralized - Service Portal, Customer Prod Instance, Engagement instance.
59
Data packs are available where?
Partner Portal
60
HR Scoped App: Data Migration
"Moves data and roles from the global version of HR to the scoped version. Includes: Tables, Columns, Choice Lists." Needs to be in v1 to activate plugin
61
HR System Administrator - sn_hr_core.admin
Full control over all human resources data and can administer territories and skills. User groups can replace this role.
62
HR agent - sn_hr_core.basic
"Can create, update, and delete HR cases and follow up on cases they created. User groups can replace this role."
63
Sn_hr_core.case_reader"
Can read HR cases and follow up on cases they created.
64
Sn_hr_core.case_writer"
Can create and update HR cases
65
Sn_hr_core.kb_writer"
"Can create and update HR knowledge articles.
66
Sn_hr_core.manager"
"Full control over all HR functions.
67
Sn_hr_migration.admin
Full control of the HR Data Migration functions.
68
HR Admin
"Role that allows access to HR Properties
69
Sn_hr_core.secure_info_reader"
"Read all HR case and user information including sensitive information (SSN, paycheck, and similar information)
70
Sn_hr_core.secure_info_writer
"Can create, update, and delete HR position records.
71
"Role that allows a delegated developer access to development areas like widget creation for the HR Service Portal
Sn_hr_sp.admin"
72
Sn_hr_sp.hrsp_alumni"
Role assigned when employment status is offboarding or previous employee.
73
Sn_hr_sp.hrsp_contingent"
"Role assigned to employee with a fixed term contract
74
Sn_hr_sp.hrsp_employee"
Role assigned when employee type is permanent.
75
Sn_hr_core.hrsm.employee"
Role assigned a regular employee for customers that do not use the HR Service Portal
76
Sn_hr_sp.hrsp_new_hire"
"Role assigned when employee is hired.
77
HR Profile related Links
"Beneficiaries, Who is covered, Emergency Contacts, Direct reports, Colleagues, Cases"
78
Data pulled from workday integrations:
"Departments, Locations, Job profiles, Worker profiles, Effective worker profiles, Future worker profiles"
79
Data pushed to workday integrations:
"Change legal name, Maintain contact information, Leave of absence"
80
HR groups
Set of users with common job skills
81
Users without an HR scoped role are blocked from
Viewing HR cases or HR profile information
82
Two types of HR templates
"HR case templates, HR task templates"
83
Lifecycle event type
Stages in the career of an employee and a collection of activity sets and activities. Roles required: Lifecycle Admin [sn_hr_le.admin]."
84
LE Activity Types
Employee & Fulfiller
85
Lifecycle Events activity sets
Contains activities that are a part of a life-cycle event. You can combine multiple event activities in one activity set and configure the set to trigger according to methods you apply. Role required: Lifecycle activity set Manager [sn_hr_le.activity_set_manager] sn_hr_le_activity_se table -
86
Lifecycle Events activities are:
Tasks assigned to employees or fulfillers
87
HR Profile
Stores confidential employee data, such as name, personal contact information, email addresses, employment history, and contacts, in the scoped version of HR
88
HR criteria does the following:
"Filters content on the HR Service Portal, Filters HR services based on the Subject person during case creation or transfer, Filter Lifecycle Event Activities, selects a document template for HR cases, selects users when creating bulk HR cases"
89
There are four levels to HR service categorization:
"Center Of Excellence (COE), Topic Category, Topic Detail, HR Service"
90
In Jakarta the HR application is renamed to:
HR Service Delivery
91
HR Bulk case creation allows for filter by:
"Upload file, HR profile, HR Criteria, Users, User Criteria
92
"There are two types of HR Document templates, both create PDF files, but are created and maintained differently:"
"Document templates, PDF document templates"
93
Reasons to add the Center of Excellence (COE):
Makes it easier to manage and report on cases within each COE
94
Where could a ServiceNow engagement be governed?
Centralized Services Portal, Customer production instance, separate engagement instance.
95
What is needed to set up Connect Chat?
Enable the Connect support plugin. Goto the HR Department Chat Queue, Chat queue record and set the Assignment group that will receive the chats, set the schedule to indicate when people can open a chat, set the initial agent response.
96
Each COE extends this table
HR Core Case table
97
The 3 views in the HR Guided Setup
Category view, Task view and configuration view
98
The application in which PDF document variables are referenced from
Managed Documents Application
99
Activity types in an HR Service
Task, Approval, child HR service
100
Method in the MatchingRuleProcessor API that is used to invoke matching rules
ProcessAndGetCandidates method
101
Place to customize the portal logo, theme and title
Branding Editor
102
6 stages of SN implementation methodology:
Initiate, Plan, Execute, Deliver and Close
103
Components of SAIF Methodology
SIM, Technology, Collateral and Assets, Expertise
104
Place to confirm migrated Data, integration job status or verify data integrity
Job Tracker
105
The 3 primary aspects of SN security
Platform access, Roles and Groups, Contextual Security
106
Schema Map
Provides graphical representation of other tables related to a specific table , either through class extension or reference
107
Scoped HRSD suite contains the following plugins
Core, HR Service Portal, Lifecycle Events and Integrations.
108
Configuration/implementation types
Nominal, Low, Major and Drastic
109
Role(s) needed to access HR Guided Setup
Admin
110
HR Service needs this to appear in HR Portal
Record producer
111
Matching rules
Establish conditions that a case must meet, can be: simple, advanced and scripted, based on case attributes.
112
Assignment Rules
Triggered when an HR service does not have a template or template doesn't have an assignment group, can be: simple and scripted
113
Can HR Service templates be linked?
Yes, up to 3
114
Integration type categories
Authentication, Data integrations and web services
115
Commonly used HR Tables
HR Profile, HR Service, HR Case, HR Task, HR Templates, HR Criteria, HR Lifecycle Events
116
Localization settings control
Translation, Currency and locale settings in instance
117
Types of translated values
User facing system messages, buttons, labels, menu options.
118
Type of not translated values
Field values, variables, log and debug messages
119
LifeCycle Event Configuration
LE Event Type, Activity Sets, Activities and Task template
120
Also known as Employee Service Center
Human Resources Scoped App: Service Portal
121
Engagement governed: Centralized - Service Portal
Perpetual read access, domain separated, easy setup, consistent, some configuration.
122
Engagement governed: Customer Prod Instance
Requires Purchase of PPS, customer Security and change management.
123
Engagement governed: Engagement Instance
Non-Prod instance, customer pay extra and has customer specific configurations
124
SIM: Initiate activities
Prepare teams and formal kickoff
125
SIM: Plan activities
Outcome focused workshops, user stories, set up environment
126
SIM: Execute activities
Run agile scrum cycles, execute communication plan, define support processes and hypercare.
127
SIM: Deliver activities
```
System testing and UAT
Go-live planning
Operational readiness
Training
Go -Live
```
128
SIM: Close activities:
```
Operational handover
Support
Lessons learned
Measure value and champion success
Formally close project
```
129
Fel
Fel
130
Project Portfolio Suite (PPS) contains:
Project Plans and Stories
131
What are some filters for User Criteria records?
Users, Groups, Roles, Advanced, Companies, Locations, Departments, Match All
132
Can SKILLS be used to auto-assign an HR Case?
True
133
What role is needed to access HR Case Dashboard?
sn_hr_core_basic
134
What Role is needed to assign scope roles?
HR Administrator
135
Can HR admin update email addresses?
Yes
136
What data is presented HR External interface form?
HR Integration Service Mapping, Process Type, Source table name, Table sys ID, Status, Error Message, Processed by
137
What kind of information is found under SOURCES?
Name, Endpoint URL, Active, Version, Username, Password, Source properties
138
What kind of information is found in the HR TC Implementation Checklist?
New logo checklist, Base HR setup and HR Optional items
139
What helps ensure the pulled data is correct before loading into HRSD Tables
Staging Tables
140
List options to Configure Service Portal
Branding Editor, Designer, Page Editor, Widget Editor
