QuizB Flashcards
You are working for a small business as a computer tech. You notice that one of the users keeps shutting her computer down by pressing the power button, instead of using the shutdown process of the operating system. You inform the user that this is not a good practice because? (choose 2)
A) Over time it could cause component failure
B) Power surges to components could cause damage
C) It takes time for the power supply to recharge
D) It could damage the monitor
A) Over time it could cause component failure
B) Power surges to components could cause damage
What are the two ways hardware can fail? A) Electronically B) Statically C) Physically D) Sonically
A) Electronically
C) Physically
Sally complains that her laptop is overheating, even though all the internal cooling systems are working properly. What suggestions could you make to her that would help her situation?
A) Don’t leave her laptop on for extended periods of time
B) Buy a cooling pad for laptops
C) Install a liquid cooling system
D) Buy a new laptop
B) Buy a cooling pad for laptops
When determining if the problem is related to hardware or software, which of the following is one of the most important questions to ask?
A) Is the computer plugged in
B) What operating system are you using
C) Have you recently installed any new hardware or software
D) Does the monitor work
C) Have you recently installed any new hardware or software
If the mouse pointer moves intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take? A) Check its connection to the port B) Clean the mouse C) Reinstall the drivers D) Check for a conflict with the modem
B) Clean the mouse
Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect as the problem? A) The ram chips B) The power supply C) The hard drive D) The operating system
C) The hard drive
Which of the following error messages might you receive when there is a problem with ram? choose all that apply. A) Memory address error B) Memory test fails C) Cmos error D) Memory parity error at xxx
A) Memory address error
B) Memory test fails
D) Memory parity error at xxx
Which of the following error messages might you receive when there is a keyboard problem? choose all that apply. A) Checksum error B) Kb/interface error C) Gate A20 failure D) Fix keyboard 0 failure
B) Kb/interface error
C) Gate A20 failure
A client calls and asks you a question about flashing their bios. What information and advice should you instruct them to obtain before doing this? choose all that apply.
A) Check to see which version of bios you have
B) Check the manufacturer’s website for updates on the version you have
C) Always use third party software to flash your bios
D) Check and write down the model number of your computer and other important information
A) Check to see which version of bios you have
B) Check the manufacturer’s website for updates on the version you have
D) Check and write down the model number of your computer and other important information
Which of the following could be used to fix a windows start up problem? choose all that apply.
A) Use last known good configuration
B) Use safe mode
C) Use cmos to change settings to default
D) Use a bootable disk from an earlier version of you operating system
A) Use last known good configuration
B) Use safe mode
Which of the following could help you fix intermittent pc problems? choose all that apply. A) Use system restore B) Perform a clean boot C) Use checksum utility D) Use undo recent changes option
A) Use system restore
B) Perform a clean boot
D) Use undo recent changes option
Sally complains that her computer has changed the drive letters and she does not understand why. What should you suspect, based on what sally has told you?
A) The hard drive is about to crash
B) The operating system is corrupted
C) She has recently added or removed a storage device
D) Her system has a virus
C) She has recently added or removed a storage device
A client complains after doing some routine cleaning and maintenance inside the case, her hard drive does not seem to spin up when she boots her system and she gets fixed disk error messages. What is the first thing you should suspect the problem is? A) A loose data cable B) A loose power connector C) ESD D) Hard drive failure
B) A loose power connector
A user complains that they cannot hear any sound on their computer. What are some simple things you should consider concerning this problem? Choose two. A) Defective graphics card B) Bad cable connection C) Volume not up on the monitor D) Power cable to speaker not connected
B) Bad cable connection
D) Power cable to speaker not connected
Which of the following could cause a computer to run slow? Choose all that apply. A) Malfunction in the hardware B) Corrupt programs running C) Viruses D) Too much memory added
A) Malfunction in the hardware
B) Corrupt programs running
C) Viruses
A user complains that her computer is suddenly running slow and it was not like that yesterday. She explains she has not downloaded or installed any new software recently and this problem happened only one time before. Which of the following might you suspect?
A) A program trying to hog all the processes
B) Her hard drive is corrupt
C) She has a Cmos virus
D) Her operating system is corrupted
A) A program trying to hog all the processes
Sam complains he is having problems with his touch pad on his notebook. The pointer works sometimes and other times it is all over the screen. Which of the following should you consider? Choose all that apply.
A) Replace the touch pad
B) Clean the touch pad
C) Is the device configured properly
D) Was and external mouse connected when the notepad was first booted
B) Clean the touch pad
C) Is the device configured properly
D) Was and external mouse connected when the notepad was first booted