QuizB Flashcards

1
Q

You are working for a small business as a computer tech. You notice that one of the users keeps shutting her computer down by pressing the power button, instead of using the shutdown process of the operating system. You inform the user that this is not a good practice because? (choose 2)
A) Over time it could cause component failure
B) Power surges to components could cause damage
C) It takes time for the power supply to recharge
D) It could damage the monitor

A

A) Over time it could cause component failure

B) Power surges to components could cause damage

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2
Q
What are the two ways hardware can fail?
A)	Electronically
B)	Statically
C)	Physically
D)	Sonically
A

A) Electronically

C) Physically

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3
Q

Sally complains that her laptop is overheating, even though all the internal cooling systems are working properly. What suggestions could you make to her that would help her situation?
A) Don’t leave her laptop on for extended periods of time
B) Buy a cooling pad for laptops
C) Install a liquid cooling system
D) Buy a new laptop

A

B) Buy a cooling pad for laptops

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4
Q

When determining if the problem is related to hardware or software, which of the following is one of the most important questions to ask?
A) Is the computer plugged in
B) What operating system are you using
C) Have you recently installed any new hardware or software
D) Does the monitor work

A

C) Have you recently installed any new hardware or software

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5
Q
If the mouse pointer moves intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take?
A)	Check its connection to the port
B)	Clean the mouse
C)	Reinstall the drivers
D)	Check for a conflict with the modem
A

B) Clean the mouse

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6
Q
Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect as the problem?
A)	The ram chips
B)	The power supply
C)	The hard drive
D)	 The operating system
A

C) The hard drive

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7
Q
Which of the following error messages might you receive when there is a problem with ram? choose all that apply.
A)	Memory address error
B)	Memory test fails
C)	Cmos error
D)	Memory parity error at xxx
A

A) Memory address error
B) Memory test fails
D) Memory parity error at xxx

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8
Q
Which of the following error messages might you receive when there is a keyboard problem? choose all that apply.
A)	Checksum error
B)	Kb/interface error
C)	Gate A20 failure
D)	Fix keyboard 0 failure
A

B) Kb/interface error

C) Gate A20 failure

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9
Q

A client calls and asks you a question about flashing their bios. What information and advice should you instruct them to obtain before doing this? choose all that apply.
A) Check to see which version of bios you have
B) Check the manufacturer’s website for updates on the version you have
C) Always use third party software to flash your bios
D) Check and write down the model number of your computer and other important information

A

A) Check to see which version of bios you have
B) Check the manufacturer’s website for updates on the version you have
D) Check and write down the model number of your computer and other important information

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10
Q

Which of the following could be used to fix a windows start up problem? choose all that apply.
A) Use last known good configuration
B) Use safe mode
C) Use cmos to change settings to default
D) Use a bootable disk from an earlier version of you operating system

A

A) Use last known good configuration

B) Use safe mode

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11
Q
Which of the following could help you fix intermittent pc problems? choose all that apply.
A)	Use system restore
B)	Perform a clean boot
C)	Use checksum utility
D)	Use undo recent changes option
A

A) Use system restore
B) Perform a clean boot
D) Use undo recent changes option

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12
Q

Sally complains that her computer has changed the drive letters and she does not understand why. What should you suspect, based on what sally has told you?
A) The hard drive is about to crash
B) The operating system is corrupted
C) She has recently added or removed a storage device
D) Her system has a virus

A

C) She has recently added or removed a storage device

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13
Q
A client complains after doing some routine cleaning and maintenance inside the case, her hard drive does not seem to spin up when she boots her system and she gets fixed disk error messages. What is the first thing you should suspect the problem is?
A)	A loose data cable
B)	A loose power connector
C)	ESD
D)	Hard drive failure
A

B) A loose power connector

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14
Q
A user complains that they cannot hear any sound on their computer. What are some simple things you should consider concerning this problem? Choose two.
A)	Defective graphics card
B)	Bad cable connection
C)	Volume not up on the monitor
D)	Power cable to speaker not connected
A

B) Bad cable connection

D) Power cable to speaker not connected

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15
Q
Which of the following could cause a computer to run slow? Choose all that apply.
A)	Malfunction in the hardware
B)	Corrupt programs running
C)	Viruses
D)	Too much memory added
A

A) Malfunction in the hardware
B) Corrupt programs running
C) Viruses

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16
Q

A user complains that her computer is suddenly running slow and it was not like that yesterday. She explains she has not downloaded or installed any new software recently and this problem happened only one time before. Which of the following might you suspect?
A) A program trying to hog all the processes
B) Her hard drive is corrupt
C) She has a Cmos virus
D) Her operating system is corrupted

A

A) A program trying to hog all the processes

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17
Q

Sam complains he is having problems with his touch pad on his notebook. The pointer works sometimes and other times it is all over the screen. Which of the following should you consider? Choose all that apply.
A) Replace the touch pad
B) Clean the touch pad
C) Is the device configured properly
D) Was and external mouse connected when the notepad was first booted

A

B) Clean the touch pad
C) Is the device configured properly
D) Was and external mouse connected when the notepad was first booted

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18
Q
This message indicates that the MBR is ok while the boot sector is bad or not found?
A)	Error loading operating system
B)	Invalid partition table
C)	Missing operating system
D)	A disk read error occurs
A

D) A disk read error occurs

19
Q
A client calls and complains that he has recently moved and when he hooked his system back up, the pc powered up and for a split second everything was operating properly, then all of a sudden his monitor went black. The power light was still on for the monitor. What do you suspect might be the problem?
A)	Video card
B)	Operating system
C)	RAM
D)	Hard Drive
A

A) Video card

20
Q
Mr. Sims complains that his date and time on his computer keeps messing up. He has reset it many times, but every time he boots his system up, it is always wrong again. Which of the following could cause the problem? (choose two)
A)	RAM failure
B)	CMOS ram chip failure
C)	CMOS battery
D)	CMOS settings are incorrect
A

B) CMOS ram chip failure

C) CMOS battery

21
Q
Jerry complains that he has replaced his CPU and made some adjustments to it, but after he put the system back together and tried to boot the system up, the system did nothing at start-up. Which of the following could be the problem? choose the best answer
A)	Defective system board
B)	CPU speed is set too fast for CPU
C)	Defective external cache chip
D)	Defective power supply
A

B) CPU speed is set too fast for CPU

22
Q

A client complains that his keyboard is locked and inactive. The rest of his system seems ok. Which of the following could cause the problem? Choose all that apply.
A) An old or wrong keyboard bios
B) A bad keyboard cable connection
C) Power supply to the keyboard missing
D) Keyboard configuration missing from the OS

A

A) An old or wrong keyboard bios

B) A bad keyboard cable connection

23
Q

Sally complains there is a high pitched noise that occurs when she turns her computer on and starts booting up. Which of the following could be the cause? (choose two)
A) The CPU fan is too cold
B) The cooling fan is too oily
C) Heads have crashed on the hard drive
D) Anti-static wiper on the spindle is defective of the hard drive

A

C) Heads have crashed on the hard drive

D) Anti-static wiper on the spindle is defective of the hard drive

24
Q

What is the easiest way to correct a problem on a user’s workstation?
A) Reboot the computer
B) Reinstall the OS
C) Reconfigure the workstations hardware settings
D) Create a new user profile

A

A) Reboot the computer

25
Q

Which areas of the network are good places to start your troubleshooting?
A) Eliminate user error on the workstation
B) Check the network cable
C) Check the power cable
D) All of the above

A

D) All of the above

26
Q

After a recent reorganization in which many people moved their computers to new offices, a workstation is not functioning properly. The network is a 10baseT Ethernet network with work groups arranged in hubs. Which of the following is likely the problem? (choose two)
A) The hub is faulty
B) The NIC is using the wrong drivers
C) A cable has been damaged
D) The workstation isn’t connected to the network

A

C) A cable has been damaged

D) The workstation isn’t connected to the network

27
Q

A user contacts you to report an application error on his workstation. Which of the following could you use to isolate the problem?
A) Ask the user to restart his computer
B) Ask another user to perform the same action on the original user’s pc
C) Ask another user to perform a related action on an equivalent machine
D) Ask the user to reinstall the NIC in the workstation

A

B) Ask another user to perform the same action on the original user’s pc

28
Q
When you install a router or a bridge into the network structure, the groups of workstations on either side of the new devices are called?
A)	Sectors
B)	Subnets
C)	Segments
D)	Domains
A

C) Segments

29
Q
(Networking) Which of the following is not part of the troubleshooting model?
A)	Identify the most probable cause.
B)	Test the solution.
C)	Establish a baseline
D)	Establish the symptoms
A

C) Establish a baseline

30
Q

Kevin in marketing cannot log in to his company’s TCP/IP network. What should you do to identify the scope of the problem?
A) Ping Kevin’s workstation
B) Check whether other users in Kevin’s area can log in
C) Check whether users in other offices can log in
D) Ask Kevin to run WINIPCFG

A

B) Check whether other users in Kevin’s area can log in

31
Q
You are having trouble connecting to Microsoft's website and you suspect that the name is not being resolved to an IP address. What tool is used to convert this name to an IP address?
A)	WINS
B)	DNS
C)	LMHOSTS
D)	PING
A

B) DNS

32
Q
You are looking at your web server log files and you notice that a machine on your network with the IP address 192.168.3.2 has been sending a number of invalid requests to the web server. You want to track down whose computer this is on your network. What command would you use?
A)	PING 192.168.3.2
B)	NETSTAT –r
C)	NBTSTAT -A 192.168.3.2
D)	NETSTAT -a 192.168.3.2
A

C) NBTSTAT -A 192.168.3.2

33
Q

Bob is having trouble connecting to the network. You visit his desktop and view his TCP/IP settings with an IPCONFIG command. You notice that he has an IP address of 169.254.34.56. Why can’t he connect to the network resources?
A) He is missing a default gateway entry
B) He has an APIPA address
C) He is not running the correct protocol
D) His system is not running the right client software

A

B) He has an APIPA address

34
Q
Bob has had his computer for a while and was just bragging to his friend about how reliable it was. The next morning, he goes to power on his computer, and nothing happens. He checks and makes sure all cords are plugged in, but still no luck. What could be the issue?
A)	not enough memory to turn on
B)	an unexpected shutdown
C)	no power
D)	overheating
A

C) no power

35
Q
Tim is an avid gamer and spends countless hours on his computer playing the latest instalment of World of Warcraft (WOW). During this particular session, he has been playing for an unprecedented stretch of 36 hours straight! Suddenly, he gets a whiff of a burning smell coming from his computer and immediately shuts it down. What could the problem be?
A)	system lockup
B)	bad video card driver
C)	flashed BIOS
D)	burned out hardware
A

D) burned out hardware

36
Q
Tiffany is enjoying some downtime on her new desktop computer, when suddenly her computer powers off. She checks to make sure the power cords are still in place and she finds that they are. She thinks she should check the power supply in her computer, but her parents tell her that the power outlet she is using has always caused issues. What device could she use to check the voltages of both?
A)	electrode tester
B)	USB tester
C)	Multimeter
D)	power supply tester
A

C) Multimeter

37
Q
Mike loves music and has recently borrowed a USB drive from his friend to copy over a new album. He leaves the USB drive inserted into the computer, and shuts it down for the night after he is finished. The next day, he goes to boot up his machine, and it displays a message saying “OS Not Found”. What could be the problem?
A)	the “OS Not Found” virus
B)	incorrect boot sequence
C)	corrupted music file
D)	bad RAM
A

B) incorrect boot sequence

38
Q

After coming into work early to assist on a project, Tim finds that his computer monitor shows no image on the screen after turning it on. He checks and confirms that he is getting power to both the computer and monitor, so that shouldn’t be an issue. What could be wrong with Tim’s display?
A) The wireless was turned off by accident.
B) The connection was not seated completely
C) The monitor Ethernet cable became disconnected
D) The computer is busy performing a defrag

A

B) The connection was not seated completely

39
Q

Pam, a staff accountant, is busy working on a financial statement to present to her CFO by close of business, when all of a sudden her computer shuts down and monitor turns off unexpectedly. Panicking, she brings it to the IT help desk and one of the technicians explains that she is experiencing an overheat shutdown. What could have caused this?
A) RAID improperly configured
B) not enough power coming from the wall outlet
C) loose cabling in the back of the monitor
D) problems with the video card

A

D) problems with the video card

40
Q

Jessica is interning at the IT help desk and your boss assigned you to mentor her and provide senior leadership while he is away on vacation. She receives a call from one of the executives, who says her screen is appearing really dim and can’t remember making any changes. Jessica asks for your advice. What could be the cause of this issue?
A) The executive’s IP address changed, causing erratic behavior
B) The video cable is connected to the wrong port
C) The wireless signal is affecting the display brightness
D) Brightness settings have been changed

A

D) Brightness settings have been changed

41
Q

For three incidents, prioritize them base on Severity and Impact.(They must be in different class)

A

Examples:
High (H), Medium (M), Low (L)

Impact, Severity
Some pages of the websites in the company have a display issue. Low, Low
Some users cannot use the application in the company. Mid, Mid
Database server is down in the company. High, High
In the situation the company is small DOS attacked. Mid, High

42
Q

What is Ticket when we are talking about troubleshooting?

A

Tickets are useful when a problem or service interruption is reported by more than one person. You can treat the tickets as incident reports. Instead of handling each ticket separately, you can link the tickets to one problem ticket, and then solve the problem ticket to solve all the incident tickets.

43
Q

What these commands do in Network Troubleshooting?

  • ping
  • tracert
  • ipconfig /renew
  • ipconfig /release
  • ipconfig /all
  • nslookup
A
  • ping is that tests connectivity between two hosts. PING uses a special protocol called the Internet Control Message Protocol (ICMP) to determine whether the remote machine (website, server, etc.) can receive the test packet and reply.
  • tracert is a utility to check connectivity from one computer to another. It gives you the details on each router as it hops from one router to another.
  • ipconfig /renew is that renews all adapters.
  • ipconfig /release is that releases all matching connections.
  • ipconfig /all is that shows detailed information.
  • nslookup is a utility to query DNS tables, using this utility you can find what your DNS server is or any DNS server you specify