Quiz Questions? Flashcards
What Space on The Vault do you go to find most information that pertains to your job?
Retail Banking
T or F?
The Reg E Disclosure is located on The Vault/Retail Banking Space/Banker Resources/Banker Forms & Logs and is handed out with every new debit card that is created?
True
What is The Vault?
System that contains policy & procedures
Where do you find the Exception Reports? When should they be reviewed?
The Vault/Retail Banking Space/Banker Resources page; Daily
What System/Website do you access to submit a Credit Card Application or find information on Credit Card Products offered by Busey?
Elan
What system do you access to look up customer checking or savings account information?
SilverLake - Customer & Account Inquiry
T or F?
Sales Resources can be located on The Vault under Retail Banking Space/Sales Support.
False
Where do you locate the Retail Weekly Communication?
The Vault/Retail Banking Space
What system can you use to send a quick message to another associate?
Webex
Where can you locate the “Department Contact List”?
The Vault/Retail Banking Space
T or F?
The New Account disclosures and Terms and Conditions are located on The Vault/Retail Banking Space/Banker Resources/Banker Forms & Logs page and are handed out with every new account that is opened?
True
What system do you access to review and send emails?
Outlook
What system do you access to perform customer maintenance or open/maintenance accounts?
Argo
T or F?
The Image Statements Option in Silverlake can be used to reprint a monthly statement for a customer.
True
T or F?
A debit card with a Hot Card status may be reactivated.
False
Who can have information on an account?
All listed signers once verified
What option is used in Silverlake to review current and previous account/loan History?
History
What information do you look up in Quick Assist?
Debit Card Transactions
Under which Related Function in Silverlake can you locate a copy of a Signature card or other documentation for an account?
Document/Image Inquiry
T or F?
Anyone who has a SmartLimit listed in SilverLake can be told what that limit is without any explanation of how the limit can change.
False
What information do you look up in 4/sight?
Images of Items
T or F?
The Document/Image Inquiry option can be used to reprint transactions for a specific timeframe or since the last statement for a customer.
False
T or F?
In Silverlake you would find a customer’s current address in the Additional Addresses section.
True
What is the correct way to sign out of ArgoKeys?
Operator/Sign Off