quiz q Flashcards
In a ________________ organizational structure people are grouped by similar work specialities.
A. simple
B. divisional
C. functional
D. flat
functional
Dell Computers is a virtual organization that is a fluid, highly adaptive organization whose members are linked by technology and come together to collaborate on common tasks. Virtual organizations are also known as _________________ organizations.
A. integrated
B. matrix
C. horizontal
D. boundaryless
boundaryless
According to our authors, successful organizations have cultures that promote diversity, equity and inclusion (DEI). Leaders and managers can be instrumental in promoting DEI for their organizations by facilitating a sense of belongingness and by valuing uniqueness. As a manager some of the ways that you can facilitate belongingness for employees would be by supporting your team members as part of a group, by sharing decision making authority and by ____________________________.
A. providing training
B. narrowing recruiting efforts
C. promoting equity and fairness
D. relying on interview tools.
promoting equity and fairness
In a _______________ structure an organization combines both functional and divisional chains of command so that it includes both vertical and horizontal reporting responsibilities for employees.
A. horizontal
B. traditional
C. geographic
D. matrix
matrix
Four types of organization culture are clan, adhocracy, market and hierarchy. Wegman’s is a private family-owned supermarket chain with approximately 50,000 employees. The company’s values include the following statements: We care about the well-being of every person. We respect and listen to our people. We empower our employees to make decisions. Wegman’s is an example of a ___________ culture.
A. clan
B. adhocracy
C. market
D. hierarchy
clan
According to our authors, the challenge for top managers is to align the organization’s culture, structure and HR practices to support __________________.
A. the CEO
B. the matrix
C. the execution of its strategy.
D. the culture
the execution of its strategy.
The span of control or span of management refers to the number of people reporting to a given manager. It is another feature that can be used to describe organizations. For hierarchical or tall organizations we would expect the span of control for managers to be _____________. For flat organizations, we would expect the span of control for managers to be ____________.
A. narrow; wide
B. flat; narrow
C. wide; tall
D. narrow; tall
narrow; wide
A company shares its culture with employees several ways. They include formal statements, slogans and sayings, rites and rituals, _____________, leader reactions to crises, role modeling, training and coaching, physical design, rewards, titles, organizational goals and performance criteria, measureable activities, organizational structure and its systems and procedures.
A. stories, legends and myths
B. output projections
C. company finances
D. market share
stories, legends and myths
Baxter International creates a company culture where employees feel valued, respected and safe to be their authentic self. Their senior management is steadfast in their efforts promote new and innovative products and values flexibility. They encourage employees to be creative, adaptable and to take risks and experiment with new technologies. Baxter International’s actions promote a(n) ________ culture.
A. clan
B. adhocracy
C. market
D. hierarchy
adhocracy
According to Edgar Schein, all organization can be described according to four features (1) ____________; (2) coordinated effort, (3) division of labor and (4) hierarchy of authority.
A. weekly meetings
B. common purpose
C. controllable activities
D. formal statements
common purpose
Corruption has really emphasized the need for decisions to be ethical. One tool that we learned that managers can use to drive towards an ethical decision is a __________________.
A. SWOT Analysis
B. decision tree
C. trend analysis
decision tree
Satisficing and intuition are two types of ________________ decision making models.
A. nonrational
B. rational
C. evidence-based
nonrational
A decision is a choice made from among available alternatives. Two types of decision making include the _____________ and intuitive models.
A. hierarchical
B. rational
C. cultural
rational
To prevent “group think” leaders can do several things. Our authors recommend the following: allowing criticism, take time for reflection before entering a group discussion and allow _______________.
A. creativity
B. other perspectives
C. excelling on the job
other perspectives
Bias can interfere in the decision-making process. Tom is leading a process improvement team at Google. The team’s goal is to decrease the amount of time it takes for customer service to respond to customers. Some of the members of Tom’s team want to complete the work tasks quickly. They recommend surveying a very small segment of the customer base to identify factors that would contribute to the response rate problem. Faulty generalizations that result from a small sample of customers would be an example of _____________________ bias.
A. availability
B. confirmation
C. representativeness
representativeness
The first stage in the rational decision making process includes _________________________.
A. identifying alternative solutions
B. evaluating the solution chosen
C. identifying the problem or opportunity.
identifying the problem or opportunity
Tina and John are members of a workgroup that is charged with creating a new logo for MCCC. Their group members often disagree and it seems to take a longer time for them to make decisions. The latest logo that has been suggested by the leader of the workgroup is one that both Tina and John really dislike for several reasons but they withhold their professional opinions because the rest of the group is very excited to move forward. Tina and John are striving to agree with the group for the sake of unanimity. This is an example of _________________.
values
attitudes
group think
group think
A disadvantage of group decision making might be satisficing. According to our authors, satisficing in a workgroup happens when most people would just as soon cut a meeting short by seeking a decision that is _________________.
A. intellectually stimulating.
B. “good enough.”
C. based on data.
“good enough”
There are several techniques that managers can use to lead their team. __________________ is a technique used to help groups generate multiple ideas and alternatives for solving problems.
A. collaboration
B. Brainstorming
C. Critical-thinking analysis
Brainstorming
Some of the advantages of group decision making is that there is a greater pool of knowledge, different perspectives, intellectual stimulation, better understanding of decision rationale and ________________.
goal displacement
social responsibility
a deeper commitment to the decision.
a deeper commitment to the decision
A company’s overall ability to deliver results is a function of effectively executing three key processes: people, strategy and its operations. Strategic ____________ is necessary to monitor results and to make the necessary corrections to the processes.
A. planning
B. technology
C. control
control
When developing corporate-level strategies, managers might use the __________ as a tool to evaluate their strategic business units on the basis of their business growth rates and their share of the market.
A. SWOT Analysis
B. BCG Matrix
C. Porter’s Five Forces Model
BCG Matrix
Porter’s five competitive forces model can be used to plan business -level strategies. The five forces of this model include: threats of new entrants, bargaining power of suppliers, bargaining power of buyers, threats of substitute products and _______________.
A. rivalry among competitors
B. communication between competitors
C. trade between competitors
rivalry among competitors
The SWOT Analysis examines the organizations strengths, weaknesses, and potential opportunities and ____________.
A. threats
B. timing
C. technologies
threats
The strategic planning process has five steps. The first step includes establishing the organization’s ______________ statement that expresses its purpose or reason for being.
A. vision
B. marketing
C. mission
mission
The three levels of strategy that organizations plan during the strategic planning process include:_____________, business and functional.
A. marketing
B. technological
C. corporate
corporate
An example of a corporate-level strategy would be a stablity strategy (that involves very little change), a defense strategy (that involves a reduction in organization’s efforts) and a _____________ strategy (that involves sales revenues and increasing market shares).
A. growth
B. vertical
C. horizontal
growth
Richard is a manager that is helping his organization to develop corporate-level strategies. He suggests moving the organization into new lines of business by purchasing new product lines. This is an example of a ________________ strategy.
A. stability
B. predictive analysis
C. diversification
diversification
Step 2 of the strategic planning process includes assessing where the organization stands by analyzing its internal and external environments. A tool that managers can use to assess the organization during this step would be a(n) _________________.
A. planning tree
B. SWOT Analysis
C. prioritization matrix
SWOT analysis
A ___________________strategy is a plan of action by each area (technology, marketing, finance, human resources and operations) of the organization to support higher level strategies.
A. functional
B. corporate
C. business-level
functional
Trader Joe’s Webpage shares the following with its customers.”We want to give our customers the best food and beverage values that they can find anywhere and to provide them with the information required for informed buying decisions” (Trader Joes, 2024). The quoted material reflects Trader Joe’s ________________statement.
A. goals
B. mission
C. vision
mission
According to our authors, the purpose of planning is to set a goal and then to form an action plan. Goals can be long or short-term. For instance, In January 2024 Target set a goal to increase its sales by 5% by December 2024. This is an example of a ____________ goal.
A. process
B. long-term
C. short-term
short-term
Our author tells us that there are three types of planning for three levels of management strategy. As a first-line manager you would be expected to contribute to your organization’s ________________ planning.
A. tactical
B. operational
C. strategic
operational
An organization’s ______ planning (determining contributions from departments) frequently change and are the responsibility of middle managers.
A. situational
B. operational
C. tactical
tactical
Strategic goals tend to span between 1 to 5 years for organizations. For that reason they are classified as __________ goals.
A. contingency
B. short-term
C. long-term
long-term
According to Amazon’s Webpage it wants “to be Earth’s most customer-centric company” and “to build a place where people can come to find and discover anything they might want to buy online” (Amazon, 2024).
The second quoted/bolded material shared from Amazon’s website reflects the organization’s ________________ statement.
Amazon (2024). About us. Retrieved from http://www.amazon.com
A. mission
B. marketing
C. vision
vision
As a top manager, Helen is helping the organization to determine what its long-term goals should be for the next two to five years and the resources they expect to have available. Helen is involved in ________________ planning for her organization.
A. tactical
B. operational
C. strategic
strategic
The planning control cycle has two steps. Once the plans have been made your next step as a middle manager would be to: __________________.
A. review the planning cycle
B. carry out the plan
C. forecast the outcome
carry out the plan
Tom is a manager who is using a four-step process to motivate employees. The process includes jointly setting objectives for employees, developing action plans, reviewing employee performance and developing an appraisal that he will use to reward employees for good results. Tom is applying the __________ process.
A. strategy
B. SMART Goals
C. Management by Objectives (MBO)
Management by Objectives (MBO)
SMART goals are those that are specific, measurable, attainable, results oriented and have target dates. The best example of a SMART goal is:
A. Mercer County College will increase its enrollment in 2024.
B. Mercer County College will increase its enrollment for the fall in 2024.
C. Mercer County College will increase its enrollment by 5% for the 2024 fall semester.
Mercer County College will increase its enrollment by 5% for the 2024 fall semester.
Organizations should communicate their values and behaviors that are expected in the workplace with their employees. _____________ behavior is what is accepted as “right” as opposed to “wrong” according to those standards.
A. ethical
B. socioeconomic
C. abusive supervision
ethical
John is a global manager for Walmart. He believes that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective. This is an example of a ___________ attitude.
A. polycentric
B. ethnocentric
C. geocentric
geocentric
A __________ ___________ is an employee or even an outside consultant who reports organizational misconduct to the public such as health and safety matters, waste, corruption or overcharging customers.
A. wise analyst
B. whistle-blower
C. senior manager
whistle-blower
US businesspeople are prohitibed from participating in overseas bribes under the 1978 ___________________________ which makes it illegal for employees or US companies to make “questionable” or “dubious” contributions to political decision makers in foreign nations.
A. Norris-Laguardia Act
B. Democratic Act
C. Foreign Corrupt Practices Act
Foreign Corrupt Practices Act
John believes that the best managers are those in his native country. This reflects a(n) _______________ attitude.
A. ethnocentric
B. polycenric
C. geocentric
ethnocentric
The notion that organizations are expected to go above and beyond following the law and making profit is known as _______________ ___________ ___________, Examples of this include the environment, philanthropy and ethical labor practices.
A. Corporate social citizenship
B. corporate best practices
C. Corporate Social Responsibility (CSR)
Corporate Social Responsibility (CSR)
After the Enron scaldal, organizations adopted a system of governing a company so that the interests of corporate owners and other stakeholders are protected. This is known as ______________ ______________.
A. social responsibility
B. corporate governance
C. needs analysis
corporate governance
Managers should be aware of the forces in an organization’s external environment that can impact its performance. The external forces include: sociocultural, demographic, political-legal, international, technological and ___________
A. code of business
B. financial
C. economic
economic
Companies expand internationally for five reasons. They seek (1) cheaper and more plentiful supplies, (2) new markets, (3)avoid tarrifs on imported goods,(4) access to finance capital and (5) _________________.
A. values of another country
B. lower labor costs
C. global relief funds
lower labor costs
Managers should understand the different trade alliances that currently exist. The trade alliance between the United States, Canada and Mexico is called the ________________________.
A. European Union
B. World Health Organization
C. North American Free Trade Agreement (NAFTA)
North American Free Trade Agreement (NAFTA)
As a manager at XYZ Corporation you believe that you should address problems on a case-by-case basis and that the solution should vary according to each situation. By following this practice, you are effectively applying the _____________________ management viewpoint.
A. Contingency
B. Quality-Management
C. systems
contingency
The systems viewpoint of management teaches us that the organization is a system of interrelated parts. When managers use a systems view to diagnose the organization’s process problems they must examine the four parts of the system including: ________________, transformational processes, ________________ and feedback.
A. inputs; outputs
B. quality ; approach
C. technologies; customers
inputs; outputs
Jose has been hired by Best Buy to manage the computer Geek Squad. The squad in charge of repairing computer hardware and software for customers. Jose’s resume lists several ______________ skills that consist of the job-specific knowledge he will need to perform well in this specialized position.
A. conceptional
B. technical
C. human
technical
As a Human Resources manager, Tom strives to build a teaching culture, to generate ideas that have impact and to reduce barriers such as conflict for the employees. These key management functions are used to contribute to a _________________.
A. learning organization
B. total quality performing organization
C. mutual-benefit organization
learning organization
One of the seven challenges faced by today’s managers is to help the organization to maintain a competitive advantage. A competitive advantage is __________.
A. the ability of the organization to produce goods or services more effectively than their competitors do.
B. the ability to manage big data.
C. the organization’s ability to hire a diverse workforce.
the ability of the organization to produce goods or services more effectively than their competitors do.
As managers we should remember our four principal functions. They are: planning, organizing, leading and __________.
A. controlling
B. managing
C. communicating
controlling
We learned that there are three levels of management: top or executive, middle and first-line. An example of a first-line manager would be a(n) _______________.
A. division manager
B. shift manager
C. district store manager
shift manager
According to our author, management is the pursuit of organizational goals _________ and _________ by integrating the work of people through planning, organizing, leading and controlling the organization’s resources.
A. statistically and contextually
B. efficiently and effectively
C. behaviorally and statistically
efficiently and effectively
According to Mintzberg managers perform the __________ role when they interact with people inside and outside of their work units.
A. informational
B. interpersonal (human)
C. technical
interpersonal (human)
Maslow’s hierarchy of needs is a classical motivational theory that managers can use as a guide to motivate others in the workplace. The needs that Maslow proposes that employees need to satisfy as part of this theory include: physiological, safety, love, esteem and _______________.
A. quality
B. awareness
C. self-actualization
self-actualization
