quiz q Flashcards
In a ________________ organizational structure people are grouped by similar work specialities.
A. simple
B. divisional
C. functional
D. flat
functional
Dell Computers is a virtual organization that is a fluid, highly adaptive organization whose members are linked by technology and come together to collaborate on common tasks. Virtual organizations are also known as _________________ organizations.
A. integrated
B. matrix
C. horizontal
D. boundaryless
boundaryless
According to our authors, successful organizations have cultures that promote diversity, equity and inclusion (DEI). Leaders and managers can be instrumental in promoting DEI for their organizations by facilitating a sense of belongingness and by valuing uniqueness. As a manager some of the ways that you can facilitate belongingness for employees would be by supporting your team members as part of a group, by sharing decision making authority and by ____________________________.
A. providing training
B. narrowing recruiting efforts
C. promoting equity and fairness
D. relying on interview tools.
promoting equity and fairness
In a _______________ structure an organization combines both functional and divisional chains of command so that it includes both vertical and horizontal reporting responsibilities for employees.
A. horizontal
B. traditional
C. geographic
D. matrix
matrix
Four types of organization culture are clan, adhocracy, market and hierarchy. Wegman’s is a private family-owned supermarket chain with approximately 50,000 employees. The company’s values include the following statements: We care about the well-being of every person. We respect and listen to our people. We empower our employees to make decisions. Wegman’s is an example of a ___________ culture.
A. clan
B. adhocracy
C. market
D. hierarchy
clan
According to our authors, the challenge for top managers is to align the organization’s culture, structure and HR practices to support __________________.
A. the CEO
B. the matrix
C. the execution of its strategy.
D. the culture
the execution of its strategy.
The span of control or span of management refers to the number of people reporting to a given manager. It is another feature that can be used to describe organizations. For hierarchical or tall organizations we would expect the span of control for managers to be _____________. For flat organizations, we would expect the span of control for managers to be ____________.
A. narrow; wide
B. flat; narrow
C. wide; tall
D. narrow; tall
narrow; wide
A company shares its culture with employees several ways. They include formal statements, slogans and sayings, rites and rituals, _____________, leader reactions to crises, role modeling, training and coaching, physical design, rewards, titles, organizational goals and performance criteria, measureable activities, organizational structure and its systems and procedures.
A. stories, legends and myths
B. output projections
C. company finances
D. market share
stories, legends and myths
Baxter International creates a company culture where employees feel valued, respected and safe to be their authentic self. Their senior management is steadfast in their efforts promote new and innovative products and values flexibility. They encourage employees to be creative, adaptable and to take risks and experiment with new technologies. Baxter International’s actions promote a(n) ________ culture.
A. clan
B. adhocracy
C. market
D. hierarchy
adhocracy
According to Edgar Schein, all organization can be described according to four features (1) ____________; (2) coordinated effort, (3) division of labor and (4) hierarchy of authority.
A. weekly meetings
B. common purpose
C. controllable activities
D. formal statements
common purpose
Corruption has really emphasized the need for decisions to be ethical. One tool that we learned that managers can use to drive towards an ethical decision is a __________________.
A. SWOT Analysis
B. decision tree
C. trend analysis
decision tree
Satisficing and intuition are two types of ________________ decision making models.
A. nonrational
B. rational
C. evidence-based
nonrational
A decision is a choice made from among available alternatives. Two types of decision making include the _____________ and intuitive models.
A. hierarchical
B. rational
C. cultural
rational
To prevent “group think” leaders can do several things. Our authors recommend the following: allowing criticism, take time for reflection before entering a group discussion and allow _______________.
A. creativity
B. other perspectives
C. excelling on the job
other perspectives
Bias can interfere in the decision-making process. Tom is leading a process improvement team at Google. The team’s goal is to decrease the amount of time it takes for customer service to respond to customers. Some of the members of Tom’s team want to complete the work tasks quickly. They recommend surveying a very small segment of the customer base to identify factors that would contribute to the response rate problem. Faulty generalizations that result from a small sample of customers would be an example of _____________________ bias.
A. availability
B. confirmation
C. representativeness
representativeness
The first stage in the rational decision making process includes _________________________.
A. identifying alternative solutions
B. evaluating the solution chosen
C. identifying the problem or opportunity.
identifying the problem or opportunity
Tina and John are members of a workgroup that is charged with creating a new logo for MCCC. Their group members often disagree and it seems to take a longer time for them to make decisions. The latest logo that has been suggested by the leader of the workgroup is one that both Tina and John really dislike for several reasons but they withhold their professional opinions because the rest of the group is very excited to move forward. Tina and John are striving to agree with the group for the sake of unanimity. This is an example of _________________.
values
attitudes
group think
group think
A disadvantage of group decision making might be satisficing. According to our authors, satisficing in a workgroup happens when most people would just as soon cut a meeting short by seeking a decision that is _________________.
A. intellectually stimulating.
B. “good enough.”
C. based on data.
“good enough”
There are several techniques that managers can use to lead their team. __________________ is a technique used to help groups generate multiple ideas and alternatives for solving problems.
A. collaboration
B. Brainstorming
C. Critical-thinking analysis
Brainstorming
Some of the advantages of group decision making is that there is a greater pool of knowledge, different perspectives, intellectual stimulation, better understanding of decision rationale and ________________.
goal displacement
social responsibility
a deeper commitment to the decision.
a deeper commitment to the decision
A company’s overall ability to deliver results is a function of effectively executing three key processes: people, strategy and its operations. Strategic ____________ is necessary to monitor results and to make the necessary corrections to the processes.
A. planning
B. technology
C. control
control
When developing corporate-level strategies, managers might use the __________ as a tool to evaluate their strategic business units on the basis of their business growth rates and their share of the market.
A. SWOT Analysis
B. BCG Matrix
C. Porter’s Five Forces Model
BCG Matrix
Porter’s five competitive forces model can be used to plan business -level strategies. The five forces of this model include: threats of new entrants, bargaining power of suppliers, bargaining power of buyers, threats of substitute products and _______________.
A. rivalry among competitors
B. communication between competitors
C. trade between competitors
rivalry among competitors
The SWOT Analysis examines the organizations strengths, weaknesses, and potential opportunities and ____________.
A. threats
B. timing
C. technologies
threats
