Quiz One Flashcards
A tool used by teams to quickly filter a large list of potential issues is (a/an)
Affinity Diagram
A swim lane flowchart is used to….
show the process steps and handoffs between employees, departments, and workgroups
The project commitment analysis matrix should be shared widely to communicate current support (T/F)
False
Which of the following would normally be considered to be project stakeholders?
process operators who operate the process, project sponsors and senior managers, your LSS coach, and external entities imacted by the process
In which stage does the team ask, “How can we best accomplish our mission?”
Performing
The main advantage that MS project has over MS Excel for LSS project planning is that
MS Project has been designed to support DMAIC projects while MS Excel has not
Which of the following best fits the description, “Expected level of performance”?
Satisfier
Which of the following is not a principle of lean?
Variation reduction
What is a Gantt chart?
A bar chart that visually documents a project schedule
The best tool to generate out-of-the box ideas is a(n)
Silent brainstorming
Which of the following is not a principle of Six Sigma?
The need for speed
How does the development of a problem statement help a project team?
Achieve consensus on the scope and quantified baseline of the problem
Which of the following is not a fundamental principle of lean?
A. seeking perfection
B. Pull
C. Flow
D. These are all principles of Lean
D. All
Which phase of the DMAIC project aims to ensure the long-term sustainability of the project’s improvements?
A. Measure
B. Analyze
C. Improve
D. Control
D. Control
All of the following are good reasons to set team rules, except:
A. It promotes ownership of team norms among the team
B. It solidifies your role as a team leader
C. It promotes self-monitoring for the group without having to always rely on the team leader
D. It provides a great way for the team leader to bring the team back on task if it starts to drift too much.
B. It solidifies your role as the team leader
Criticial-to-quality attributesare generated first from
Expressed customer needs
The project forms a contract between the process improvement project team, the project Champion/sponsor, and key stakeholders. Who owns the project charter?
The champion/sponsor
Which of the following is not mormally on a VSM?
A. Information Flows
B. Material Flows
C. Cash Flows
D. People Flows
C. Cash Flows
Functional or generic benchmarking is
Benchmarking anyone, anywhere, in an industry within a specific service function or service line
Which type of benchmarking typically provides the highest level of improvement?
generic of functional
The primary purpose of the FMEA is to
A. Reduce risk associated with process or product failures
B. Provide a history of accidents and corresponding corrective actions
C. Apply appropriate corrective actions after the occurrence of failures
D, Serve as a readiness assessment prior to launching a LSS project
A. Reduce risk associated with process or product failure
All the following are included in a project charter, except
Problem statement
Measures and goal
Project scope
Implementation plan
D. Implementation Plan
You are given the following process times:
Process cycle time: 5 minutes
Total value-added processing time: 2 minutes
Total production lead time: 2 hours
What is the production efficiency?
24 or 0.0166
Correction, over-production, inventory, and motion are all examples of
Waste
A tool used to help discover potential root cause using pairwise analysis is (a/an)
Interralationship Diagram
You’ve completed all your tasks for the Define Phase and you’ve scheduled the Define Phase gate review for next Friday, but the sponsor informs you that she’ll be traveling to other company sites over the next two weeks. How should you respond?
A. Acknowledge the conflict and reschedule the meeting for three weeks from now
B. Acknowledge the conflict, review the results with her, and ask her to approve the team to move into the next phase now without a phase gate review
C. Ask her if she could find an hour next week and call in to the phase gate review
D. Review the results now, get her conditional approval to proceed, and conduct the gate review without her
D. Review results now, get her conditional approval to proceed, and conduct the gate review without her
The development of control charts is generally attributed to which quality icon
Walter Shewhart
The storming stage is often driven by confusion or conflict over roles
True
One of the most important benefits of Lean is as a
Cultural Enabler of the mindset of CI
Who is a money belt?
Independent financial representative assigned to review/verify financials
Which statement best describes quality function deployment?
A structured process to translate customers expectations to product and service requirements
As the team leader, you should always be the individual assigning the R for all team actions
False
A common form of the four-quadrant project selection charts uses which of the two criteria as its Y and X axis
A. Business Impact
B. Problem Understanding
C. Project Scope
D. Customer Concern
A. Business Impact
B. Problem Understanding
A part comes off the end of a process every five minutes. What does this represent?
A. The production lead time
B. Process value-added time
C. Process cycle time
D. Takt Time
Process Cycle Time
It is important that all essential steps in a process be included in the initial SIPOC diagram (T/F)
False
What is the name of the international award presented for excellence in Lean deployment
Shingo Prize
Which certified Six Sigma professional is responsible for identifying resources and removing roadblocks for the Six Sigma team members?
White Belt
Yellow Belt
Master Black Belt
Six Sigma Champion
D. Six Sigma Champion
Which of the following is not a major focus of the Define Phase?
A. Determine the voice of the customer
B. Determine the voice of the supplier
C. Determine the voice of the processes
Determine the voice of the buisness
B. Determine the voice of the supplier
Lean Six Sigma techniques define value from the perspective of the
A. Customer
B. Project lead
C. Team members
D. Champion
A. Customer
Which of the following would not normally be considered a customer of an LSS project?
A. Internal processes that receive the output of the process being produced
B. End users who receive the final product or service
C. Suppliers who provide inputs into the process being improved
D. Any or all of these could be considered customers depending on the nature of the project
D. Any or all of these
A tool that helps focus idea generation of potential causes using predefined categories is (a/an)
D. Multi-voting
