quiz ch 2 and 3 Flashcards

1
Q

company mission? (3)

A

unique purpose that sets a company apart from others of its type. identifies scope of operations. reflects values/priorities of firm’s strategic decision makers

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2
Q

three components of a mission?

A

specification of basic product or service, specification of primary market, and specification of principal technology for production or delivery

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3
Q

primary company goals (3)

A

survival, growth, profitability

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4
Q

which primary company goal is the mainstay goal of a business??

A

profitability. over long run, proves company can satisfy employees and stakeholders

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5
Q

what does growth essentially equal??

A

CHANGE. needed in dynamic business environment!!

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6
Q

company creed?

A

statement of company philosophy. reflects values, beliefs, and philosophical priorities to which strategic decision makers are committed

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7
Q

what is a company’s self-concept?

A

business must know itself and the impact it has on others or of others on it

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8
Q

newest trends in mission components? (3)

A

sensitivity to customer wants, concern for quality, and statements of company vision

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9
Q

is it important to focus on customer satisfaction? why?

A

yes, customer satisfaction = quality customer service, leads to competitive advantages

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10
Q

vision statement?

A

expresses aspirations of executive leadership, achieving desirable future

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11
Q

board of directors?

A

group of stockholder representatives and strategic managers responsible for overseeing creation and accomplishment of company mission

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12
Q

the three decisions boards of directors responsible for?

A

decisions that affect entire firm, commit firm and resources for long periods, and declare the firm’s sense of values

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13
Q

who is the board of directors elected by?

A

stockholders

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14
Q

agency theory?

A

set of ideas on org control based on belief that separation of ownership from management created potential for wishes of owners to be ignored

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15
Q

what do owners tend to seek in their company?

A

stock value maximization

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16
Q

agency costs?

A

cost of agency problems and cost of actions taken to minimize them

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17
Q

moral hazard problem? what is this also known as?

A

owners have limited access to company info, so executives free to pursue their own interests. aka shirking (self-interest combined with smile)

18
Q

adverse selection?

A

agency problem caused by limited ability of stockholders to precisely determine competencies and priorities of executives at time they are hired

19
Q

5 problems that can result from agency?

A

executives pursue growth in company size, executives attempt to diversify their corporate risk, executives avoid risk, managers act to optimize their personal payoffs, executives act to protect their status

20
Q

3 solutions to agency problem?

A

owners could pay executives premium for their service, executives could receive backloaded compensation, creating teams of executives across diff units of corporation

21
Q

4 perceived stakeholders of organizations?

A

customers/government. stockholders. employees. society

22
Q

4 steps to incorporate interests of stakeholders in mission statement?

A

identify stakeholders. understand stakeholders’ specific claims. reconciliation of these claims and assignment of priorities to them. coordination of claims with other elements of company mission

23
Q

corporate social responsibility?

A

firms must serve society in general as well as financial interests of stockholders

24
Q

4 types of social commitment?

A

economic, legal, ethical, discretionary/social

25
is CSR important in business today?
yes, corporate social responsibility is priority in American business
26
three trends making businesses adopt CSR frameworks?
resurgence of environmentalism, increasing buyer power, and globalization of business
27
sustainable business?
business that takes long term approach to minimizing its negative impacts on the ecology, society, and economy
28
two areas of large scale investing?
guideline portfolio investing and shareholder activism
29
sarbanes-oxley act of 2002
establishes new auditing and accounting standards
30
social audit?
attempts to measure a company;s social performance against the social objectives it has set for itself
31
3 basic support options businesses have?
donations of cash or material. creation of functional operation within company to assist external charitable efforts. development of collaboration approach.
32
5 principles of successful collaborative social initiatives?
identify long term durable mission. contribute "what we do". contribute specialized services to large-scale undertaking. weigh gov influence. assemble and value total package of benefits.
33
challenge for management in incorporating social responsibility efforts?
must meet company obligations to stakeholders without compromising need to earn fair return for owners
34
ethics?
moral principles that reflect society's beliefs about the actions of an individual or group that are right and wrong
35
what is the most critical quality of ethical decision-making?
consistency
36
utilitarian approach?
judging appropriateness of particular action based on goal to provide greatest good for greatest amount of people
37
moral rights approach?
judging appropriateness of particular action based on goal to maintain fundamental rights and privileges of individuals and groups
38
social justice approach?
judging appropriateness of particular action based on equity, fairness, and impartiality in distribution of rewards and costs among individuals and groups
39
two principles social justice approach stems from?
liberty principle and difference principle
40
3 other important principles essential to social justice approach?
distributive-justice, fairness, and natural-duty principles