Quiz 4

Question 1

What are the 3 types of cancel/change fees a PAX could be subject to?

Answer 1

Pleasant Holidays company fees
Airline fees once air is ticketed
Hotel fees once hotel is confirmed

Question 2

What are the 4 rules for adding one of the current PP after initial payment?

Answer 2

Requires supervisor approval
Can be added up to 7 days after deposit
Not available on bookings paid in full
Pre-existing condition coverage is available only with initial payment

Question 3

If a caller declined a PP what must you advise them of? What must you do?

Answer 3

Make them aware of the potential cancel & change fees that may apply. Add notes in booking additional comments.

Question 4

At what age do we begin charging for our PP?

Answer 4

2 years old

Question 5

Which department handles changes to booking during travel?

Answer 5

Travel support x.5015

Question 6

List 3 types of post departure coverage offered by our PP products.

Answer 6

Trip interruption
Missed connection
Travel delay
Baggage delay

Question 7

Under what 3 criteria is it necessary to read the DOT verbiage to your caller?

Answer 7

It is the first payment on the booking (committed status)
All air on the booking is refundable
There is no PP on the booking.

Question 8

What phone number do clients call if they have specific questions about post departure coverage with Trip Mate?

Answer 8

(833)297-2255

Question 9

Under what circumstances does a client call Trip Mate to file a claim?

Answer 9

Post departure benefits

Question 10

What is the PH plan number for C4V & C4C policies?

Answer 10

PH:UF417P

Question 11

List four ways to get a copy of the description of coverage for our PP.

Answer 11

Clicking on the link on the PDF itinerary.
PH website
Visiting www.tripmate.com
Contacting trip mate

Question 12

What status must a booking be in to receive a price match?

Answer 12

Commited with accurate names

Question 13

What is the email you should give your caller to price match against a competitor?

Answer 13

Respricematch@pleasant.net

Question 14

When a payment is due at the time of booking or at the end of day, what are the only forms of payment accepted?

Answer 14

CC or AAA agency guarantee form

Question 15

List the 5 steps required prior to taking the initial payment on the booking.

Answer 15

Check if the booking has retail air.
Check if the hotels are “on request”.
Check the validation screen for any errors or warnings that need to be addressed.
Check the name and DoB for all PAC to verify they are an ID match.
Check the payment amount due.

Question 16

Under what 3 rules can the PP be removed after purchase?

Answer 16

May be removed up to 10 days after purchase if unused and not yet departed.

Question 17

On a booking w/o PP when do we begin charging fees for changes & cancellations?

Answer 17

Fee can only be charged once the booking is confirmed and there’s money on file.

Question 18

When are airline fees charged?

Answer 18

Airline fees can be charged once the air has been ticketed.

Question 19

Under what specific criteria will the travel agent receive 100% commission protection?

Answer 19

Entire booking must be cancelled.
Booking must be paid in full.
C4C