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HR > QUIZ #3 > Flashcards

QUIZ #3 Flashcards

1
Q

8 tips for interviewing process

A

JJs Salon

  1. Ask same questions to all applicants
  2. Have another person present
  3. Keep the questions job related
  4. Ask open-ended questions
  5. Take notes
  6. Listen more than talk
  7. Provide realistic job description
  8. Let them see the work area
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2
Q

Inappropriate Questions for interview

A

DDemocracy Hun

  1. Unionized
  2. Over-qualification
  3. Healthcare issues
  4. Religious Restrictions
  5. Childcare
  6. Civic Groups
  7. Working under someone younger than you
  8. Driver’s License
  9. Name preference (Mr., Ms., Mrs.)
  10. Arrest Record
  11. Drug Problem
  12. ESL
  13. Military
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3
Q

Appropriate Questions for Interview

A

Low Down CT ST

  1. Lifting for the Job
  2. Driving for the Job (state min. age)
  3. Co-workers description of you
  4. Travel
  5. Skills to benefit the company
  6. Tell me about a time…temper…how deal
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4
Q

What forms must new employees complete?

A

SWISHED M PJ

  1. W4
  2. I9
  3. Emergency Information
  4. Self-Identification Form
  5. Direct Deposit (optional)
  6. State Specific Items
  7. Health plan enrollment
  8. Working with minors form
  9. Pay rate notice
  10. Signed job description
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5
Q

What benefits are available to PT (20 hours)?

A

CVVW SHAFTS PEG

  1. Christmas Bonus
  2. Employee Service Awards
  3. FMLA (after 1 year)
  4. Group Home/Auto (after 1 year)
  5. Holidays
  6. Pension Plan
  7. ST disability (after 4 weeks)
  8. Sick days (after 3 months)
  9. AFLAC (after 3 months)
  10. Tax deferred annuity
  11. Vacation (after 3 months)
  12. Voluntary Group term life insurance (after 3 months)
  13. Worker’s Compensation
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6
Q

What benefits are available only to FT employees?

A

JB GM needs HELP

  1. Bereavement
  2. Educational
  3. Jury Duty
  4. LT Disability
  5. Marriage leave
  6. Health plan
  7. Personal Day
  8. Group term life insurance
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7
Q

What are the FMLA Requirements?

A
  1. All employees who work 1250 hours or after 1 year
  2. Absent time + unpaid absent time up to 12 weeks (26 weeks for care for vet)
  3. For qualifying reasons
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8
Q

What are the FMLA Qualifying reasons?

A
  1. Birth of a child
  2. Foster Care/Adoption Placement
  3. Care of immediate family member with serious health condition
  4. Personal serious health condition (unable to work)
  5. National Guard or Reserves called to active duty (self or family member)
  6. Care of injured vet
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9
Q

What benefits are contributory (employee have to pay part)?

A
  1. Voluntary Group Term Life
  2. Supplemental AFLAC
  3. Tax-deferred annuity
  4. Health Plan
  5. Group Home/Auto
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10
Q

What benefits are non-contributory (employees does not have to pay part)?

A
  1. ST Disability
  2. Pension Plan
  3. Christmas Bonus
  4. Worker’s Compensation
  5. Bereavement
  6. Personal
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11
Q

What does group term mean?

A

While active member of group you are covered, but once terminated you are no longer covered

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12
Q

What does NOTICE stand for?

A 
Notice of expectations and consequences 
Objective review
Time to correct
Inform of consequences
Counseling
Examine policies and procedures
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13
Q

What does DOCUMENT stand for?

A 
Date and sign
Outline critical facts 
Communicate
Unsatisfactory Conduct
Memorandum
Expectations
Next Steps
Time Frame
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14
Q

Feedback should be:

A
  1. Specific
  2. Timely
  3. Reasonable
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15
Q

5 Step Method to Self-check that an employee is being treated fairly:

A

CPOON

  1. NOTICE of performance expectations and consequences
  2. Performance Counseling
  3. Opportunity to correct
  4. Consistency with internal policies and procedures
  5. Objective review by someone other than decision maker
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16
Q

Termination of Employee

A

TELIC

  1. Voluntary vs. Involuntary
  2. Tell the truth (and do it in person)
  3. Last resort
  4. Command approval
  5. Know how to explain about final pay and benefits
17
Q

What are the 5 stages of performance management:

A

C FAGS

  1. Clear Expectations
  2. Support Success (through mini reviews)
  3. Grow Skills/Talents
  4. Annual Review: reward, recognize
  5. Get Feedback on your role
18
Q

Progressive Discipline:

A
  1. Coaching and Counseling
  2. Retraining if necessary
  3. Verbal Warning
  4. Written Warning
  5. Second Written Warning
  6. Suspension/Probation
19
Q

Title VII of Civil Rights Act prohibits discrimination based on:

A
  1. Race
  2. Color
  3. Religion
  4. Sex
  5. National Origin
20
Q

Intangible costs of harassment:

A
  1. Decreased Productivity
  2. Lowered Morale
  3. Increased Employee Turnover
  4. Loss of credibility in the community
21
Q

How long should a job be posted?

A

10 days

22
Q

Where can you post a job?

A

Lotus Notes

TSA Career Sites (indeed.com)

23
Q

Red Flags on a resume/application:

A
  • Blanks/omitted information
  • Gaps in employment
  • Frequency of job changes
  • Reasons for leaving
  • Inconsistencies
  • Nondescriptive job tiles and job duties
24
Q
  • Common lead-ins for interview questions
A

o “Tell me about a time when you…”
o “Give me an example of a specific occasion when you…”
o “Describe the most significant…”
o “How often in the past year were you called upon to…”

25
Q

Prior to New Hire’s First Day:

A
  • Send NTD letter to all applicants who did not get the job
  • Write offer letter
  • Prepare work area and equipment
  • Notify co-workers
  • Arrange for training and schedule orientation at DHQ
  • Have employee handbook and all forms ready that will need to be completed
26
Q

What does the Employee handbook binder include?

A

o Employee manual (must sign acknowledgment page)
o Health plan booklet
o Basic life insurance booklet
o Short term/Long term disability booklet
o Pension plan booklet

HR (2 decks)

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