Quiz 3 Flashcards
The most important approach that a nurse manager can take with an emotionally troubled employee is to:
Select one:
a. Act as a therapist for the employee.
b. Adjust the standard of care to assist the employee.
c. Assist the employee in obtaining professional help.
d. Adjust the employee’s work schedule to decrease stress.
Assist the employee in obtaining professional help.
The nurse manager knows that the most serious effect that absenteeism has on the nursing unit is that:
Select one:
a. Using replacement personnel with new ideas may be beneficial.
b. Salary costs are lower because personnel are fewer, and outcome is favorable.
c. Absence on the part of the rest of the staff is decreased.
d. Unacceptable patient care may result.
Unacceptable patient care may result.
In keeping with guidelines of the organization, the nurse manager documents staff problems. Documentation of disciplinary problems should:
Select one:
a. Include a plan to correct them and to prevent future occurrences.
b. State a detailed history of past problems that are related to the current one.
c. Be written at the convenience of the manager.
d. Accumulate until the evaluation period begins.
Include a plan to correct them and to prevent future occurrences.
Before terminating an employee, a nurse manger must:
Select one:
a. Be an expert in all legal aspects of termination and discipline practices.
b. Know the organization’s specific policies for addressing disciplinary problems and termination.
c. Function as a counselor for problem employees.
d. Do everything to assist and protect the employee by adjusting standards and policies.
Know the organization’s specific policies for addressing disciplinary problems and termination.
A nurse manager understands that the typical first step in handling an employee with a disciplinary problem is a: Select one: a. Verbal reprimand. b. Written reprimand. c. Reminder of employment standards. d. Day off without pay.
Reminder of employment standards.
The chief nursing officer understands that clinical incompetence is best prevented by a:
Select one:
a. Flexible protocol for evaluating competency skills.
b. Standardized clinical skills checklist.
c. Newly established peer review process.
d. Formalized competency program with established standards for practice.
Formalized competency program with established standards for practice.
A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident. Which of the following is best for documentation of personnel problems?
Select one:
a. Use of the performance appraisal on an annual basis
b. Notes made immediately after an incident that include a description of the incident, actions taken, plans, and follow-up
c. A tally sheet of medication errors and other specific problems that will be used at annual review
d. Copies of reports, placed in his or her file, of all unusual occurrences involving the employee
Notes made immediately after an incident that include a description of the incident, actions taken, plans, and follow-up
The nurse manager places a staff member on probation because of reports of chemical dependency. The nurse manager should be aware that which of the following statements is true regarding chemical dependency?
Select one:
a. The chemically dependent employee usually hides any changes in behavior.
b. When confronted with the issue, the affected employee is usually relieved to have someone to talk to about the problem.
c. The chemically impaired nurse affects the entire healthcare organization.
d. Hospital policy, state laws, and nurse practice acts address procedures for the chemically dependent employee in the most general terms.
the chemically impaired nurse affects the entire healthcare organization.
The chief nursing officer reviews the policy about “progressive discipline process.” The progressive discipline process includes which of the following? The manager:
Select one:
a. Is a counselor and friend to the employee.
b. Should reprimand and suspend the employee as a last resort.
c. Should rehire the employee after a reasonable length of time.
d. Should terminate the employee if the problem persists.
Should terminate the employee if the problem persists.
A nurse manager must be familiar with the agency’s policies regarding termination. Termination procedures include which of the following?
Select one:
a. Following specific procedures from other organizations
b. Having an attorney present at the termination meeting
c. Having adequate written documentation to support the action
d. Having a friend present during the termination meeting
Having adequate written documentation to support the action
Nathan has been on the cardiac unit for 6 months and has found it difficult to adjust to the expectations of his team. Which of the following behaviors would mostlikely signal that Nathan is intending to resign from his position on the unit?
Select one:
a. Increased absenteeism over the past month
b. Increased attempts to discuss his concerns with his colleagues
c. Testing of workplace guidelines
d. Frequent defensiveness
Increased absenteeism over the past month
All of the following are grounds for immediate dismissal except:
Select one:
a. Failing to pursue further medical help for a patient; patient dies.
b. Selling narcotics obtained from the unit supply of narcotics.
c. Restraining a patient in bed for 7 hours, unsupervised, as punishment for hitting a staff member.
d. Grabbing the unit manager and threatening further physical harm after a poor performance appraisal.
Failing to pursue further medical help for a patient; patient dies.
The unit manager on 4E is concerned about the performance of Jean, a staff nurse. She is not involved directly with Jean, so she has not been able to determine whether the problem is one of motivation, ability, or both. If Jean lacks ability, which of the following strategies might the head nurse use?
Select one:
a. Dismiss or transfer Jean.
b. Document all problem areas and then discuss with Jean.
c. Develop appropriate solutions and make recommendations to Human Resources.
d. Smooth over the problems if they are minor in nature.
Document all problem areas and then discuss with Jean.
Nurses generally experience difficulty in identifying behaviors and actions that could signal chemical dependency in a co-worker. Which of the following is not a behavioral change that occurs with chemical dependency?
Select one:
a. Personality and behavioral changes
b. Job performance changes
c. Changes in educational involvement and pursuit
d. Absenteeism
Changes in educational involvement and pursuit
Nurse Stacey is a self-admitted drug addict and has been a heavy abuser of codeine. Stacey and the unit manager decide that changes have to occur. Stacey enrolls in an addiction program, and the manager has her transferred to a drug-free area. What other strategies might be appropriate?
Select one:
a. The manager could refer Stacey to the Human Resources Department.
b. The manager could assist in monitoring Stacey’s progress.
c. The manager could counsel Stacey if Stacey has formed a trusting relationship with her.
d. Stacey needs to be asked not to involve her family in the recovery program because this is a work-related situation.
The manager could assist in monitoring Stacey’s progress.
Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety. The manager can implement steps that help to alleviate uncivil behavior on a unit. Which of the following would not be an appropriate first step?
Select one:
a. Suspending the staff member from work
b. Providing written admonishment that is discussed and placed in the employee’s file
c. Providing verbal admonishment
d. Terminating the staff member
Terminating the staff member
Arrange the strategies from Question 16 in the order in which they should occur in progressive discipline. Select one: a. A, B, C, D b. B, A, C, D c. C, B, A, D d. C, A, B, D
C, B, A, D
When progressive discipline is used, the steps are followed progressively only for repeated infractions of the same rule. On some occasions, rules that are broken are so serious that the employee is:
Select one:
a. Transferred to another unit.
b. Suspended indefinitely.
c. Asked to attend a union grievance meeting.
d. Terminated after the first infraction.
Terminated after the first infraction.
During unit staff meetings, you observe that Marg rolls her eyes and snorts whenever Julia makes a comment. Your first response as a unit manager is to:
Select one:
a. Discuss what you have observed with Marg.
b. File immediate documentation in Marg’s personnel file.
c. Ask Julie to monitor Marg’s behavior during meetings.
d. Ignore the behavior, as Marg is one of your strongest nurses.
Discuss what you have observed with Marg.
20 Ellen is a novice nurse on your unit. Even though she has come to you highly recommended, as her supervisor, you have noticed some knowledge and skill deficiencies. These deficiencies have been noticed by her peers as well. Which of the following is likely to be the greatest asset to Ellen in improving her performance?
Select one:
a. Giving her a book on nursing related to your area
b. Having her spend time with the hospital’s manager of education
c. Sending her to a conference
d. Making arrangements for practice time for her in the hospital’s skills lab
Making arrangements for practice time for her in the hospital’s skills lab
Susan, a new graduate, is upset that so many staff have been absent lately from the unit. She declares to you that all absenteeism could be eliminated with proper management. Your response is based on understanding that:
Select one:
a. Not all absenteeism is voluntary.
b. High personal control contributes to absenteeism.
c. Direct discussions with employees who have high levels of absenteeism are not recommended.
d. All absenteeism is related to personal issues and needs.
Not all absenteeism is voluntary.
The nursing director calls a meeting with one of the new unit managers. She is very concerned about a report of substance abuse on the manager’s unit, and she reviews the procedures involved in dealing with chemically dependent staff. Which of the following statements would not be included in the discussion? “As a manager, you:
Select one:
a. Need to be aware of ADA issues.”
b. Should check with Human Resources regarding chemically dependent employees and employment practices.”
c. Check the nurse practice acts for the state in which the nurse resides.”
d. Should realize that the nurse is a professional embarrassment and should be kept out of sight of other staff.”
Should realize that the nurse is a professional embarrassment and should be kept out of sight of other staff.”
The education consultant for the hospital is presenting a workshop on “Documentation: A Manager’s Responsibility.” Which of the following points would she not include in her PowerPoint presentation? Documentation:
Select one:
a. Cannot be left to memory. A notation must be placed in the personnel file.
b. Should avoid discussion of the problem.
c. Should include what was done about the problem when it occurred.
d. Needs to include date, time, and place.
Should avoid discussion of the problem.
The unit manager discusses absenteeism with the unit clerk. She indicates that it is a serious problem on the unit. Which of the following points would they have likely discussed? (Select all that apply.)
Select one:
a. Employee morale is at a high level.
b. Care will suffer and standards will be lowered.
c. Existing staff have experienced little effect from the absenteeism.
d. Replacement staff usually needs little supervision.
Care will suffer and standards will be lowered.
Clinical incompetence is one of the more serious problems facing a nurse manager. Joyce, the nurse manager, is not aware of the problems of Sarah, a novice nurse. After she investigates, it is obvious that Sarah’s peers are covering for her. Which of the following might Joyce include in her meeting with the nurses? (Select all that apply.)
Select one or more:
a. “It is a nurse’s professional responsibility to maintain quality control.”
b. “All instances of clinical incompetence are to be reported.”
c. “It is not considered being disloyal when one nurse reports another for poor care.”
d. “Patient care is the number one concern. Meeting standards is mandatory and necessary.”
“It is a nurse’s professional responsibility to maintain quality control.”
“All instances of clinical incompetence are to be reported.”
“It is not considered being disloyal when one nurse reports another for poor care.”
“Patient care is the number one concern. Meeting standards is mandatory and necessary.”
Your healthcare organization places a high value on workplace safety and integrates this into all aspects of administrative and patient care processes. As a unit manager, you thoroughly endorse this direction, and during the selection and hiring of new staff, you consistently:
Select one:
a. Refuse to hire applicants who are pushy during interviews.
b. Thoroughly follow up with all references before offering a position.
c. Ask applicants during the interview if drug or alcohol abuse is a problem.
d. Refuse to interview applicants with sporadic work histories.
Thoroughly follow up with all references before offering a position.
history of conflict with you and the staff, and who recently was charged with theft of patient belongings. You consult Human Resources, and together, you develop a plan, which includes:
Select one:
a. A private meeting with Gregory, a Human Resources representative, and you to deliver the news and deliver the termination notice and all other documents that are related.
b. Planning an opportunity for Gregory to return and be recognized at a staff farewell.
c. Calling Gregory at home to tell him that he is fired, and that his paperwork will be sent to him at a future date.
d. Calling him into a meeting in your office on the ward, where assistance is available, should he become upset or agitated.
A private meeting with Gregory, a Human Resources representative, and you to deliver the news and deliver the termination notice and all other documents that are related.
In which of the following situations would you, as the head nurse, be concerned about potential safety issues?
Select one:
a. Jordan comes to your office to complain about inadequate staffing on the unit. He says that he is concerned because he attributes a recent incident to the staffing levels.
b. Henry, a long-standing RN on the unit, has begun to miss work regularly. He calls in but is vague about his reasons for the absences.
c. Carla, RN, has just ended a relationship with Jake, RN, and he will not leave her alone. You are meeting with Jake today because colleagues on nights have reported that Jake seems to have been intoxicated last night and the previous night.
d. Sarah is very quiet and says almost nothing in team meetings. Lately, she has been much more animated since becoming friendly with a couple of other RNs on the unit.
Carla, RN, has just ended a relationship with Jake, RN, and he will not leave her alone. You are meeting with Jake today because colleagues on nights have reported that Jake seems to have been intoxicated last night and the previous night.
