Quiz 3 Flashcards
Nuzhat is listening to Sousan to provide emotional support. Nuzhat is engaging in __ listening
empathetic
List two out of the four causes of poor listening as identified in the textbook
not concentrating, listening too hard
julia is listening to her meteorology professor explain how to interpret images from doppler radar. because julia’s goal is the understand the information being presented, she is engaged in ______ listening
comprehensive
3 ways to become a better listener
focus your listening, suspend judgement, develop note-taking skills
fletcher is listening for pleasure. He is engaged in _____ listening
appreciative
tara is trying to decide which travel package she wants to buy. she is engaged in ____ thinking.
critical
the brain can process words at a rate of
400- 800 wpm
basic criterion for the effective use of language in public speaking
use language vividly, accurately, and clearly
dyad?
2 people
small group?
3-12 people who have a specific purpose
prob-solv group
3-12 people who get together to try and solve a problem
a group member whom other members defer because of his or her rank or expertise is called an
implied leader
person who assumes a leadership role in a small group because of his or her ability,personality, talkativeness is called an
emergent leader
most common process used by prob solving groups is called
reflective thinking method
steps of reflective thinking method
- Define the problem
- analyze the problem
- choose criteria for possible solutions
- generate possible solutions
- choose the best solution
