Quiz 2 Flashcards
identifies product characteristics most important to customer and how the supplier can provide them
Critical-To-Quality Tree
pictures the movements of people, material, documents, or information process
Work-Flow Diagram
List major steps in a process
Top Down Flow Chart
isolates the factors that do and do not have impact on a problem or issue so the distinctions about the problem or issue are clear
Is-Is Not Matrix
evaluates an idea, issue, problem, or solution across 3 criteria
PMI
helps determine the root cause of a problem
Why-Why Diagram
identifies customer and product and process needs
The Requirements Table
helps find creative ideas beyond the practical details of a problem or issue
Imaginary Brainstorming
is used when the process involves movement of people and/or things
Work Flow Diagram
makes sure customer needs are met
Critical-To-Quality
illustrates the major steps of a process and key activities to each step
Top Down Flow Chart
looks for possible causes or describes in detail the problem
Is-Is Not Matrix
helps when people are polarized or arguing or only looking at one side of something
PMI
helps develop or work with a list of people
Requirements Table
used when a teams analysis of a problem is too superficial or confusing
Why-Why Diagram
