Quiz 2 Flashcards
identifies product characteristics most important to customer and how the supplier can provide them
Critical-To-Quality Tree
pictures the movements of people, material, documents, or information process
Work-Flow Diagram
List major steps in a process
Top Down Flow Chart
isolates the factors that do and do not have impact on a problem or issue so the distinctions about the problem or issue are clear
Is-Is Not Matrix
evaluates an idea, issue, problem, or solution across 3 criteria
PMI
helps determine the root cause of a problem
Why-Why Diagram
identifies customer and product and process needs
The Requirements Table
helps find creative ideas beyond the practical details of a problem or issue
Imaginary Brainstorming
is used when the process involves movement of people and/or things
Work Flow Diagram
makes sure customer needs are met
Critical-To-Quality
illustrates the major steps of a process and key activities to each step
Top Down Flow Chart
looks for possible causes or describes in detail the problem
Is-Is Not Matrix
helps when people are polarized or arguing or only looking at one side of something
PMI
helps develop or work with a list of people
Requirements Table
used when a teams analysis of a problem is too superficial or confusing
Why-Why Diagram
allows a team to come up with ideas that are radically different , creative, and even wild, and crazy
Imaginary Brainstorming
substitutes come of a problem or issue’s elements with other in order to develop ideas that can be related back to the original problem
Imaginary Brainstorming
what does PMI stand for
Plus, Minus, and Interesting
separates customers into four categories: internal, external, society, supplier and shows both product and process requirements for each type of customer
Requirements Table
