Quiz 2 Flashcards
1
Q
C.U.T.E?
A
control
urgency
tone
empathy
2
Q
How would you handle a customer asking about price
A
direct
3
Q
what step in CCS should we fight an objection
A
present
4
Q
whats the difference between sewer and drain calls?
A
s- large + underground
D- smaller + inside home
5
Q
job type for sewage in home?
A
sani sewer
6
Q
for 93 or free is camera same day?
A
no
7
Q
job type for clogged yard drains
A
drain clogged downspout
8
Q
how long is warranty for 93 or free?
A
one year + one trip
9
Q
do we mention 93 or free?
A
no
10
Q
if there is a sewage back up in home for one week but another company was supposed to come out, whats the job type?
A
ER
11
Q
SB- What do we turn off and what tag?
A
job notifications + get tag
12
Q
6 GP
A
1.F
2.H
3.BE
4.A
5.B
6.H
13
Q
6 steps of Call Center
A
1.prepare
2.greet
3.explore
4.present
5.exacute
6.wrap-up
