Quiz 2 Flashcards
Productivity is defined as the ratio of output to inputs. T/F
T
Competitiveness is how effectively an organization meets the wants and needs of customers relative to others that offer totally different goods and services. T/F
F
Mission can be viewed as an organizational destination. T/F
F
Strategy is a road map for reaching the organizational destinations. T/F
T
4 workers installed 720 square yards of carpeting in 8 hours. Find labor productivity.
A. 22.5 yards/hour
B. 9 yards/hour
C. 180 yards/hour
A. 22.5 yards/hour
A wrapping paper company produced 2,000 rolls of paper in one day. Labor cost was $160, material cost was $50, and overhead was $320. Determine the multi-factor productivity.
A. 3.77 rolls per dollar input
B. 4 rolls per dollar input
C. 3 rolls per dollar input
A. 3.77 rolls per dollar input
Higher production implies higher productivity. T/F
F
Order qualifiers are minimum standards of acceptability from customer’s perspective. T/F
T
Order winners are minimum standards of acceptability from customer’s perspective. T/F
F
Companies may compete on 1) product/service differentiation, 2) cost minimization, 3) quality, 4) time. T/F
T