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Quiz 2 > Quiz 2 > Flashcards

Quiz 2 Flashcards

1
Q

What extra info must you collect when booking a car rental for pu at a location other than the airport?

A

Pickup time

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2
Q

Place 1-4 next to plan type

A

Rate code description
Rate plan type
Actual rate code
Meal plan type

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3
Q

Name 3 rate plan types you can see in Atlas

A

Package rate
Promotional rate
Net rate

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4
Q

List 4 common types of transfers offered y PH.

A

Shared transfer-transportation by bus/van

Private car transfer-in a private sedan

Private van transfer- in a private van

SUV private transfer-in a private SUV

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5
Q

Where will PAX arriving into islands receive their lei?

A

In baggage claim area of their final destination

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6
Q

What is the Hertz fuel policy?

A

Renters will pay only for the gas used

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7
Q

What is the Hertz mileage policy?

A

Unlimited mileage

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8
Q

What are the drop off fees for one way rentals in HI?

A

No drop off fees

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9
Q

What does LDW stand for?

A

Loss damage waiver

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10
Q

Can the LDW be pre-purchased?

A

Yes, pricing is the same

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11
Q

What does the LDW cover?

A

All damage to the car including vandalism & theft

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12
Q

List 3 questions you can ask to help qualify the caller & choose the best hotel for them?

A

Is there a property you had in mind?

Have you been to the island before?

Is there a particular area of the island you want to stay in?

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13
Q

Describe the view the guest will see from the following room categories.

A

Ocean front-PAX will have a broad view of the water. Will not be directly on the sand but will be able to walking on the sand to the water.

Ocean view-PAX looks out their window they should be able to see the ocean. View may be obstructed by a tree/building.

Partial ocean view- PAX looking out the window they may or may not see the ocean. May need to walk out to the lanai and look around the side.

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14
Q

Provide the name and Atlas code for 3 car categories that can accommodate a family of 5 seat belts.

A

FUL-full size car
VAN-mini Van
LSV-large SUV

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15
Q

How are car rental periods measured? What is the grace period for car rental?

A

24 hour increments- 89 minute grace period. Upon arrival PAX rents a car at 2:00pm. On the day of departure the car needs to be returned by 2:00pm. There is a grace period of 89 mins so the car can be returned at 3:29pm without additional charges.

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16
Q

If a hotel promotion is listed as advance purchase when is payment typically required and what are the cancel and change rules?

A

Full Payment is required at time of booking, non-refundable and non-changeable

17
Q

What two items do you need to rent a vehicle through hertz?

A

A valid DL and a $200 security deposit on a credit card.

18
Q

What can a customer booking a limited view room see?

A

View of other buildings, parking lots, service roads

19
Q

What is a lanai

A

Balcony

20
Q

Property codes appear in Atlas inventory screen in 2 colors, what are the colors and what type of inventory is displayed?

A

White uses Atlas
Green uses Interface Inventory

21
Q

What are the 2 steps to rearranging the PAX room assignment?

A

Key in the number of the line you wish to change followed by F6 modify. Key in the room number you wish to assign the PAX. Use the arrow keys to change other PAX room assignments.

22
Q

How do you remove a passenger from a room in the guestroom allocation screen?

A

Key in the number of the passenger to delete and F8-delete. Repeat this for each passenger as needed.

23
Q

What is typically the minimum number of adults that must be assigned to each hotel room?

A

1 adult

24
Q

Where in Atlas would you look at the rate code information for the details and restrictions on a room rate?

A

F9 info under rate promo

25
Q

When looking for hotel inventory and you receive the error message – no records to display – what are the three common reasons?

A

Hotel is no longer offered by Pleasant Holidays,

number of passengers assigned to the room exceeds the maximum occupancy limitations for all rooms.

You have not met the minimum duration for any room.

26
Q

What are the five hotel topics in F-nine info that you need to review and discuss with a caller for every room price?

A

Bedding types, category info, view types, rate promo, important hotel info.

27
Q

In regards to hotel terminology what is the meaning of allocation?

A

Maximum number of passengers allowed in the room.

28
Q

What are two non-airport locations to rent a car from Hertz

A

HRW-HRM

29
Q

What is the fee for an additional driver through Pleasant Holidays oh.

A

No additional fee

Quiz 2 (1 decks)

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