Quiz Flashcards
Discuss 3 business technology common to an organisation/workplace in the business services industry.
Computers: Researching, sending and receiving emails, storing information
Filing systems: Storing information either paper-based or electronic
Printers and fax machines: Turning electronic information into paper-based visa-versa
What are internal sources? provide examples
Data and information from those inside of the workplace. This includes managers team leaders and colleagues
What are external sources? provide examples.
Data and information from those outside of the workplace. This includes suppliers, clients, ATO and customers
What are the methods of collecting data and information?
- Fax
- Research
- Telephone inquiries
- Customer surveys
What are the factors affecting choice of storage of data and information?
- Cost
- Future expansion needs
- storage space available
- how often files access
- security system
What is a version control system and explain its importance?
A collection of files with monitored access, checking every change made by who, when and why. This allows collaborative projects to be done efficiently as changes can be reversed.
What are the responsibilities of employers in relation to safety?
-Effectively train and supervise staff for safe work practices
-Consult employees on decisions which affect workplace safety
-Provide adequate facilities and PPE for hazard protection
-Understand and meet obligations of WHS Act 2011 and WHS Regulation 2011
What are the responsibilities of employees in relation to safety?
-Follow all safety work procedures to ensure personal and workplace safety
-Wear all provided PPE
-Ensure machines and equipment are properly used
-Providing first aid and assistance o injured people at work
What is the Australian Workers Union?
A group of workers/employees who join together to achieve a common goal such as better working conditions, job security or protecting trade integrity.
What is an Act and provide an example of one
-A formal decision or law, made by a legislature, ruler, court or authority
-WHS Act 2011: formal description of health and safety law intended to assign legally binding duties for each group
What does WHS stand for
Work, health and safety
What are safety signs used for?
-Drawing attention to health and safety hazards
-Providing general information and directions
-Enforce use of PPE
-Directions of emergency equipment
-Indicates areas of prohibited actions
What is the difference between a hazard and a risk?
A hazard is anything that has the potential to cause harm, including injury, disease, death and damage
e.g. spilled chemicals
A risk is the harm that may occur from exposure to a hazard
e.g. injury, illness, death, damage
What is PPE? give examples
Personal protective equipment used or worn to minimise risk to worker’s health and safety.
-Boots, ear plugs, hard hats, goggles, harness, sunscreen
What is ergonomics?
The efficient design of the workplace to eliminate and control work-related injuries.
-Elbow, knees and hips 90*
-Feet flat
-Keyboard and mouse close to body
-Tilted monitor
