Quiz 1

Question 1

Pharmacy practice today

Answer 1

evolution from pharmaceutical care to MTM management and comprehensive medication management, intersection of clinical and business practice, accreditation council on pharmacy education recognizes the value of education in managerial sciences

Question 2

Pharmacy Care Practice Domains

Answer 2

Risk management, patient centered care delivery, disease and medication therapy management, primary care services marketing, business management

Question 3

5 factors affecting delivery of pharmacy goods and services

Answer 3

patient demographics, patient belief systems, third party payers, competitive markets, technology

Question 4

patient demographics

Answer 4

aging population, ethnic composition of patients

Question 5

attitude and belief systems

Answer 5

beliefs about disease, sick role, medication taking, trust in healthcare delivery system, direct-to-consumer advertising of prescription drugs

Question 6

third-party payers and coverage issues

Answer 6

complexity / differences among payers policies and formularies, limited access for some patients, lack of knowledge by patients

Question 7

competitive markets

Answer 7

diminished margins, diversity in the types of providers offering products and services

Question 8

technology

Answer 8

software, automated dispensing technology

Question 9

6 managerial sciences

Answer 9

accounting, finance, economics, human resource management, marketing, operations management

Question 10

accounting

Answer 10

keep the books, record financial transactions, prepare financial statements, analysis of profitability, determine business strengths and weaknesses, compute taxes owed to federal, state and local governments

Question 11

finance

Answer 11

determine financial needs, identify sources of capital, develop operating budgets, invest profits, manage assets

Question 12

economics

Answer 12

determine optimal mix of labor and capital, determine optimal output, determine optimal hours of business operation, determine levels of investment into risk management

Question 13

human resource management

Answer 13

conduct job analysis, hire personnel, orient and train personnel, appraise personnel performance, terminate employment

Question 14

marketing

Answer 14

identify and implement competitive advantages, identify target markets, implement and evaluate promotional strategies, select proper mix of merchandise, properly arrange and merchandise products, price goods and servcies

Question 15

operations management

Answer 15

design workflow, control purchasing and inventory, perform continuous quality improvement initiatives

Question 16

management

Answer 16

a process which brings together resources and unites them in such a way that collectively they achieve goals or objectives in the most efficient manner possible

Question 17

5 management functions by Fayol

Answer 17

Forecast and plan, organize, command, coordinate, control

Question 18

planning

Answer 18

predetermining a course of action based upon an organizations goals and objectives

Question 19

organizing

Answer 19

arrange activities and resources necessary for the effective accomplishment of goals or objectives

Question 20

leading or dierecting

Answer 20

bringing about purposeful action others to achieve the desired goals objectives or outcomes

Question 21

controlling or evaluation

Answer 21

reviewing the progress that has been made toward the objectives that were set out in the plan then making appropriate changes or effectively seeking remedy

Question 22

4 activities managers perform

Answer 22

planning, organizing, leading or directing, controlling or evaluating

Question 23

5 resources managers need

Answer 23

money, people, time, materials, information

Question 24

3 levels at which managers make decisions

Answer 24

self management, interpersonal management, organizational management

Question 25

self management

Answer 25

most frequent, pharmacists managing their time to ensure that every prescription is dispensed accurately

Question 26

interpersonal management

Answer 26

occurs between the manager and one other person, pharmacists counseling a patient about a medication or training a technician on how to submit a claim for a mediation therapy management

Question 27

organization management

Answer 27

involves actions that affect groups of people or variety of stakeholders, pharmacists need to develop a policy or make a decision that may affect many people at the pharmacy