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ADM 201 > Quiz 1 > Flashcards

Quiz 1 Flashcards

1
Q

A checkbox can be the controlling field to a dependent picklist.

A

True

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2
Q

System administrators can modify tab settings for custom profiles (Default On, Default Off
and Hidden).

A

True

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3
Q

A user with a Chatter Free User profile has access to records in Salesforce such as
Accounts and Contacts.

A

False

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4
Q

Will two different users get the same search results on searching for a common keyword?

A

No.

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5
Q 
Queues can be made up of the following
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users
A

User, Public Groups, Roles.

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6
Q

Sales reps at AW Computing need assistance from product managers when selling certain
products. Product managers do not have access to Opportunities but need to gain access
when assisting on a specific deal. How can the system administrator accomplish this?
A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager

A

Enable sales teams and allow users to add the product manager.

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7
Q

Criteria-based sharing rules allow administrators to share records based on field values
rather than record ownership.

A

True

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8
Q

In order to update records using the Data Loader, what field must be present in the csv
file?

A

Salesforce ID

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9
Q

Standard profile permissions cannot be edited.

A

True.

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10
Q

Who can invite Chatter customers into a Chatter group?

A

System admin, Group Owner.

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11
Q

The page layout allows users to see the Next Steps field on an Opportunity record, Field
Level Security dictates that the field is hidden, how will the field appear to the user?

A

Hidden.

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12
Q

If a lead is converted without a value in the company field, what happens?

A

A person account is created.

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13
Q

The system administrator needs to ensure that all Leads coming from the website are
assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt
Wilson and all other leads are assigned to Phil Smith. The system administrator will create what kind of rule?

A

One assignment rule with multiple criteria entries.

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14
Q

Formula fields are read-only.

A

True

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15
Q

Formula fields will not display on record edit pages and can’t be searched for.

A

True

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16
Q

Lead assignment rules assign leads to owners and queues based on the criteria the
system admin specifies within the rule.

A

True

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17
Q

What a Lead is converted, what three objects are created?

A

Account, Contact, and Opportunity

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18
Q

A system administrator would apply specific login hours for a user where

A

The users profile record

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19
Q

Folders are used to organize what kind of content(4)

A

Dashboards, reports, documents, email templates.

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20
Q

A record can be shared by it’s owner and users above them in users above them in hierarchical roles.

A

True.

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21
Q

Which of the following SF applications enables organizations to speed and streamline all
phases of sales?

A

SF Automation

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22
Q

Which of the following are actions triggered by workflow rules?(4)

A

Email, Task, Field update, Outbound message

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23
Q

A system administrator can opt to lock users out of the Salesforce org if they exceed a
certain number of failed login attempts.

A

True

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24
Q

In order to create a many-to-many relationship between two objects, a junction object must
be created. This junction object will have a Master-Detail relationship to both objects.

A

True

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25
Q

You can use standard reports when creating Dashboards

A

False

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26
Q

AW Computing needs to track the manufacturer and model for specific computers and
laptops. How can the system administrator ensure that manufacturer selected influences
the values available for model.

A

Create a dependent picklist with the Manufacturer field being the controlling picklist and the model being the dependent picklist.

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27
Q

Public Groups can be used to simplify the creation of sharing rules for Administrator

A

True

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28
Q

Manual sharing allows administrators to grant one off access to individual records. Users cannot grant this access even if they own the record.

A

False - the record owner is able to manually share.

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29
Q

YOU are working with a Professional Edition organization. They wish to install the Expense
Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If
the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what
will happen when they try to install Expense Tracker?

A

The installation will not be able to be completed, maximum number of custom tabs has been reached.

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30
Q

Time based workflows can be triggered every time a record is created or edited.

A

False, time based flows can only be made on workflows set to evaluate at record creation.

31
Q

What two places can a system administrator go to determine why a user cannot log in to Salesforce?

A
  1. The login history related list on the user’s record

2. Manage Users > Login History.

32
Q

Which of the following are true about List Views(4)

A
  1. Save list views for future use.
  2. Specify which groups of users have access to the list view.
  3. Print list views.
  4. Follow records and view related Chatter posts.
33
Q

Locale settings control how users view date formats, time formats, and number formats.

34
Q

A cross object formula references fields from parent objects.

35
Q

A user with public read-only access to records(that they don’t own) is able to do complete to complete the following actions(3)

A

View the record.
Search for the record.
The user can report on the record.

36
Q

How would a systems administrator make it so that a customer support rep recieves an email 30 days before support plans expire.

A

Create a work flow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date, and use an email action to notify the assigned support rep.

37
Q

The _____ determines if a user can read, create, and edit Contact records.

The ______ determines if he can see/edit contact record owned by his subordinates.

A
  1. profile.

2. Role.

38
Q

How many days are deleted items stored in the recycle bin?

39
Q

Inline editing updates the field when….

A

The record is saved/updated

40
Q

When creating a sales process, the System will be modifying/filtering the values of the ____ field

41
Q

Auto response rules can be used to send an automated yet tailored response to customers
based on the information they provide via the Web-to-lead form.

42
Q

The System Administrator has been asked to ensure an email goes out to Sales Ops when
an opportunity is closed notifying them of the closed deal. What evaluation criteria will the
system admin use for the workflow rule?

A

When a record is created/updated and didn’t previously meet the trigger criteria.

43
Q

What should a system administrator use to disable an application for a group of users?

44
Q

An approval process begins when a record is

A

Submitted for approval

45
Q

Which four objects support business processes

A

Opportunities, Leads, Solutions, Cases.

46
Q

If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting
option.

47
Q

Which report type provides a simple list of the data

48
Q

Which three tools can be used to create a backup of data from Salesforce

A

Weekly Data Export, Data Loader, Reports

49
Q

A dashboard can be comprised of up to how many components

50
Q

A running user determines which data in a report is visible

51
Q

A dashboard displays data as of the last time the dashboard was refreshed, and can be scheduled to be refreshed and emailed automatically

52
Q

The data load can de-duplicate records during import

53
Q

How would a systems administrator delete pending-time based workflow actions?

A

Delete the actions in the Time Based workflow queue

54
Q

Custom summary formulas can be used in a report built from another custom report

55
Q

Custom summary formulas can reference a formula field within a report.

56
Q

A __________ picklist filters the values of one picklist based on the value of another picklist

A

controlling

57
Q

A static image of a component that can be posted to the dashboard feed, a user or a group feed

A

Dashboard component snapshot

58
Q

Custom links can accomplish what three things?

A

Launching external URLs, running an S control, running a report

59
Q

What can a Chatter Free User do?

A 
Access People, Profiles, Groups, and Files.
Make posts.
View comments.
Upload files.
Join Groups.
60
Q

If a field level security setting prevents users from viewing the field in opportunity they will also be preventing from seeing the field in related lists, search results, list views, and reports.

61
Q

Which two standard objects have and OWD of Public Read/Write/Transfer?

A

Leads, Cases

62
Q

Child objects inherit the security settings of the parent

63
Q

Who would be considered “External Users”?

A

Authenticated website users, chatter external users, Community users, customer partner, high volume portal users, guest users, Service Cloud portal users.

64
Q

Which permissions can you assign with sharing rules

A

Read only, Read/write

65
Q

How many profiles can each licensed Salesforce user be assigned

66
Q

Create, Read, Update, Delete permissions are set at which level?

A

Object settings at the profile level.

67
Q

Which objects can have queues (4)

A

Case, Leads, Service Contracts, and Custom Objects

68
Q

Who can select the sharing button on Account and Opportunity records?

A

Record Owners, User above the record owner, and the System Administrator

69
Q

When chatter is enabled in an org, which three things happen

A

The app is added to the force.com app menu, The chatter tab is added to all the standard apps. Accounts, Contacts, Cases, Leads, and Opportunities are enabled for Chatter.

70
Q

If a user leaves the company, the system administrator should to what to prevent future access to the Salesforce.org

A

De-activate the record.

71
Q

Assignment rules allow Leads and Cases to be automatically assigned to users and
queues based on criteria defined by the system administrator

72
Q

What two things should be considered before importing a set of records into Salesforce?

A

The import file should include a record owner for each record, Data should be de-duplicated in the import file prior to import

73
Q

Chatter External License allow users outside the company to join what kind of groups

A

Private and Unlisted groups.

74
Q

Which two objects support business processes

A

Cases, Opportunties

ADM 201 (1 decks)

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