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CIS 111 > Quiz 1 > Flashcards

Quiz 1 Flashcards

6.1 6.2 6.3 6.5

1
Q

A collection of three or more people who interact and attempt to influence each other in order to accomplish a common purpose

A

Group

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2
Q

All the verbal and nonverbal messages shared with or among members of the group

A

Group Communication

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3
Q

Groups that evaluated positively by most if not all members

A

Healthy Groups

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4
Q

Characteristics of a healthy group

A

Ethical goals, interdependence, cohesiveness, productive norms, accountability, and synergy

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5
Q

Members rely on each other’s skills and knowledge to accomplish the group goals

A

Interdependent groups

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6
Q

The force that brings group members closer together

A

Cohesiveness

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7
Q

expectations about the way group members are to behave while in the group

A

Norms

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8
Q

All group members are held responsible for adhering to the group norms and working toward the group’s goal

A

Accountability

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9
Q

multiplying force of a group of individuals working together that results in a combined effort greater than any of the parts

A

Synergy

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10
Q

Stages of group formation and development

A

Forming, Storming, Norming, Performing, Adjourning

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11
Q

The initial stage of group development characterized by orientation, testing, and dependence

A

Forming

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12
Q

Characterized by conflict and power plays as members seek approval of their ideas and find their place within the group’s power structure

A

Storming

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13
Q

Characterized by increaesd cohesion, collaboration, emerging trust among memebrs, and motivation to acheive the group goal

A

Norming

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14
Q

Characterized by harmony, productivity, problem solving, and shared leadership

A

Performing

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15
Q

Characterized by goal accomplishment, celebration, and disengagement

A

Adjourning

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16
Q

Types of groups

A

Family, Social Friendship group, Support group, Interest group, Service Group, and work groups

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17
Q

a group of intimates who through their communication generates a sense of home and group identity, complete with strong ties of loyalty and emotion, and experiences a history and a future

A

family

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18
Q

issues are not discussed and are decided solely by the family authority figure

A

protective family

19
Q

all members engage in conversation about an issue but a family authority figure still makes the final decision

A

consensual family

20
Q

All members engage in converstaion about an issue and everyone participates in the decision-making

A

Pluralistic family

21
Q

members may converse aout an issue, but each member makes his or her own decision and is responsible for the consequences of it

A

laissaz-faire family

22
Q

Comprised of friends who have a genuine concern about each other’s welfare and enjoy spending time together

A

social friendship group

23
Q

Comprised of people who come together to bolster each other by providing encouragement, honest feedback, and a safe environemnt for expressing deeply personal feelings about a problem common to the members

A

Support groups

24
Q

Composed of individuals who come together because they share a common concern, hobby, or activity

A

interest group

25
Q

Comprised of individuals who come together to perform hands-on charitable works and/or to raise money to help organizations that perform such work

A

Service groups

26
Q

Collection of three or more people formed to solve a problem and/or accomplish a specific task

A

Work group

27
Q

Leadership Roles

A

Task Roles, Maintenance Roles, and Procedural Roles

28
Q

Designed to help the group acquire, process, and apply information that contributes directly to completing the task at hand

A

Task roles

29
Q

Sets of behaviors that help the group develop and maintain cohesion and positive working relationships

A

Maintenance roles

30
Q

Sets of behaviors that directly support the group process

A

Procedural leadership roles

31
Q

Effective guidelines for BEFORE work group meetings

A

Prepare and distribute an agenda, Decide who should attend the meeting, Mangae meeting logistics, Speak with each participant prior to the meeting

32
Q

Effective guidelines for DURING meeting

A

Review and modify the agenda, monitor memeber interaction, monitor the time, praise in public and reprimand in private, check periodically to see if the group is ready to make a decision, implement the group’s decision, summarize decisions and assignments, set the next meeting

33
Q

Effective guidelines for Following up on the meeting

A

Review the meeting outcomes and process, Prepare and distribute a meeting summary, Repair damaged relationships, conduct informal progress reports,

34
Q

Responsibilities of Group Members

A

Be committed to the group goal, Keep discussions on track, Complete individual assignments on time, Encourage input from all members, Manage conflict among members

35
Q

Conflict Management styles

A

Withdrawing, Accommodating, Forcing, Compromising, and Collaborating

36
Q

Involves physically or psychologically removing yourself from the conflict

A

Withdrawing

37
Q

A passive conflict management style of accepting others’ ideas while neglecting your own, even when you disagree with their views

A

Accommodating

38
Q

Satisfying your own needs with no convern for the needs of the others and no concern for the harm it does to the group dynamics or problem-solution process to reach the best solution

A

Forcing

39
Q

Occur when individuals give up part of what they want in order to provide at least some satisfaction to other opinions

A

Compromising

40
Q

Occurs when group members discuss the issues, describe feelings, and identify the characteristics of an effective solution before deciding what the ultimate solution will be

A

Collaborating

41
Q

Verbal statement that conveys your understanding of another person’s verbal message

A

Paraphrasing

42
Q

A verbal statement that describes in a non-evaluative way what you observed about someone’s behavior, adds your interpretation and one additional possible interpretation of the behavior and asks for clarification

A

Perception Checking

43
Q

Problem Solving Method

A

Identify and define the problem, Analyze the problem, Determine criteria for judging solutions, Generate a host of solutions, Evaluate the solutions and select the best one based on the criteria, Implement the agreed-upon solution

44
Q

Notion of how individuals work together as a team toward a common goal

A

Group Dynamics

CIS 111 (1 decks)

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