Quiz 1

Question 1

What are the percentages of Dance, Music, Word?

Answer 1

7 35 58

Question 2

What are the three rules to opening and welcome?

Answer 2

1 Start a person to person Conversation, 2 Ask questions to encourage conversation, 3 Be unique sincere and genuine

Question 3

What is the best buy promise?

Answer 3

• The Latest Technology under one roof - Give informed impartial advice -straight forward pricing - ability to shop where and when - ability to shop where and when - commitment to be there for the life of the product

Question 4

What are the six steps to selling skills?

Answer 4

1 Preparation 2 welcoming and opening 3 ask questions to understand 4 Wow (let customer drive, paint a mental picture) 5 Sell the solutions 6 Appreciation

Question 5

What are the three parts of a permission question?

Answer 5

What? - Why? - Benefit!

Question 6

What is the purpose of the permission question?

Answer 6

Build trust and rapport, Initiate contact and Finds out if they are interested in buying

Question 7

Example of a permission question.

Answer 7

Can i ask you some questions to find the best solution for you?

Question 8

According to customers, what is the number one thing to ensure they had a great experience

Answer 8

We the Employees

Question 9

What are the 2 must do behaviors to exhibit to every customer (from welcoming and opening sale)?

Answer 9

Build Rapport

Greet in a timely manner

Question 10

What are the top 5 ways customers get information about products?

Answer 10

Online retail reviews
Friends & Family
Online professional reviews

Question 11

What is the verbal agreement?

Answer 11

A way of getting permission from the customer to excuse yourself to contact another customer.

• ask permission for current customer
• engage 2nd customer and and let them know you’ll help them as soon as you can.