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HM ELECT O1 > Quiz 1 | 02-23-24 > Flashcards

Quiz 1 | 02-23-24 Flashcards

1
Q

In these societies, offering hospitality to travelers and guests was considered a sacred duty.
Inns, taverns, and guesthouses were established along trade routes to accommodate travelers and merchants.

A

Ancient Civilizations

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2
Q

During this Ages, monasteries played a significant role in providing hospitality to travelers, offering food, shelter, and medical care.
With the rise of pilgrimage routes to holy sites, hospitality became an essential aspect of religious practices.

A

Medieval Europe

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3
Q

This period saw the emergence of luxury accommodations in Europe, catering to the wealthy elite and nobility.
Inns and taverns evolved into more formal establishments, inffering amenities such as fine dining and entertainment

A

Renaissance

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4
Q

This period brought significant changes to the hospitality industry, with the proliferation of hotels restaurants, and cafes in urban centers Steamships and railways facilitated travel, leading to the development of large-scale hospitality enterprises to accommodate the growing number of tourists and business travelers.

A

Industrial Revolution

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5
Q

This period witnessed further advancements in the hospitality industry, with the introduction of standardized services, modern amenities, and global hotel chains. The expansion of air travel and the rise of tourism as a major economic sector drove the growth of hospitality businesses worldwide.

A

20th Century

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6
Q

In recent decades, ____ such as online booking platforms, mobile apps, and digital marketing have revolutionized the hospitality industry, making it easier for travelers to research, book, and manage their accommodations and experiences.

A

Technological Innovations

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7
Q

Today, the hospitality Industry continues to evolve in response to changing consumer preferences, demographic shifts, and technological advancements.

Sustainability, personalized experiences, and wellness offerings are among the emerging trends shaping the future of hospitality.

Additionally, challenges such as competition, regulatory compliance, and crises like the COVID-19 pandemics have highlighted the need for resilience and adaptability within the industry

A

Trends and Challenges

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8
Q

They provide accommodation and lodging services to travelers and guests.
They vary in size, style, and amenities, ranging from budget motels to luxury five-star resorts.
They may offer additional services such as restaurants, bars, spas, fitness centers, and conference facilities.

A

Hotels and Resorts

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9
Q

They serve a variety of cuisines and may specialize in specific types of food or beverages.

A

Restaurants and Food Service

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10
Q

They offer services such as itinerary planning, transportation booking, accommodation reservations, guided tours, and activities.

A

Travel and Tourism

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11
Q

They may provide services such as venue selection, decor, catering, entertainment, and logistics.

A

Event Planning and Catering

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12
Q

______ companies offer expertise and services to hospitality businesses, including hotel management, marketing, operations, finance, and strategic planning.

A

Hospitality Management and Consulting

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13
Q

This includes vacation rentals, home-sharing, and short-term lodging services.

A

Travel Accommodation Sharing

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14
Q

____ companies such as airlines, cruise lines, car rental agencies, and ride- sharing services play a crucial role in the hospitality industry by providing transportation options for travelers.

A

Transportation Services

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15
Q

They may include attractions such as amusement rides, live shows, exhibits, and guided tours.

A

Entertainment and Attractions

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16
Q

_____ focused on relaxation, rejuvenation, and wellness, including massages, facials, yoga classes, fitness programs, and holistic therapies.

A

Spa and Wellness Facilities

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17
Q

_____ establishments such as casinos, racetracks, and resorts provide entertainment and gambling experiences to patrons, including casino games, slot machines, live entertainment, and dining options.

A

Gaming and Casinos

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18
Q

DOT

A

The Department of Tourism

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19
Q

These are budget or economy hotels offering basic accommodation and minimal services.

They typically provide essential amenities such as clean rooms, beds and bathrooms, but may not offer additional facilities or services such as restaurants room service, or recreational activities.

A

One Star

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20
Q

____ hotels offer slightly higher quality accommodations and services compared to one-star hotels.

They may provide additional amenities such as restaurant, breakfast service, Wi-Fi access, and limited room service.

Rooms are usually more spacious and may include basic furnishings and in-room amenities.

A

Two Stars

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21
Q

_______ offer mid-range accommodations with a higher level of comfort, service, and amenities.

They typically feature well-appointed guest rooms with more amenities such as flat-screen TVs, mini-fridges, work desks, and in-room toiletries.

Additional facilities may include a restaurant, fitness center, swimming pool and business center.

A

Three Stars

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22
Q

_____ are upscale properties offering luxury accommodations and premium services.

They feature spacious and elegantly furnished guest rooms with high-quality amenities and personalized services.

Additional facilities may include multiple dining options, spa and wellness facilities, concierge services, and meeting/event spaces.

A

Four Stars

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23
Q

_____ are the highest tier of luxury accommodations, offering the finest level of service, amenities, and facilities.

They provide luxurious guest rooms and suites with upscale furnishings, state-of-the-art technology, and deluxe amenities Services may include 24-hour room service, personal butler service, gourmet dining options, chauffeur-driven cars, and exclusive access to VIP lounges.

A

Five Stars

24
Q

_____ is one of the most prestigious and rigorous hotel rating systems.

Properties are anonymously evaluated based on up to goo stringent criteria, including service, amenities, and facilities.

Hotels are awarded between one and five stars, with five stars representing the highest level of luxury and service.

A

Forbes Travel Guide
(formerly Mobil Travel Guide)

25
Q

____ evaluates hotels and restaurants across North America and awards Diamond Ratings ranging from one to five diamonds.

Inspectors assess various aspects of the property, including cleanliness, amenities, and service quality, to determine the rating.

A

AAA Diamond Ratings:
The American Automobile Association (AAA)

26
Q

AAA

A

The American Automobile Association

27
Q

_____ is a consortium of luxury hotels and resorts worldwide.

While it doesn’t follow a strict rating system like stars, ___ properties are known for their exceptional quality, service, and unique experiences.

Membership in ____ is selective, and properties must meet high standards to be included.

A

The Leading Hotels of the World (LHW)

28
Q

LHW

A

The Leading Hotels of the World

29
Q

______ is an association of luxury hotels and gourmet restaurants known for their exceptional hospitality and culinary experiences.

Properties are selected based on criteria such as charm, character, and commitment to preserving local culture and heritage.

A

Relais & Châteaux

30
Q

____ is a collection of independently owned boutique hotels that offer personalized service and unique experiences.

While ___ properties don’t adhere to a specific star rating system, they are known for their high standards of quality, design, and hospitality.

A

Small Luxury Hotels of the World

31
Q

___ is famous for its restaurant ratings, but it also awards stars to a select number of hotelsh for their exceptional accommodations and service.
____ stars are highly coveted and indicate excellence in hospitality.

A

Michelin Guide

32
Q

____ is an international hotel chain known for its focus on tranquility, natural surroundings, and authentic experiences.

Properties are in peaceful, rural settings and are selected based on their commitment to providing a serene environment for guests.

A

Relais du Silence

33
Q

____ offer a wide range of features and amenities designed to cater to the needs and preferences of contemporary travelers.

These features often reflect current trends in technology, sustainability, design, and guest experience.

A

Modern Hotels

34
Q

Many modern hotels integrate ____ into guest rooms and common areas.

This includes features such as keyless entry systems, in-room automation for lighting and climate control, voice-activated assistants, and mobile apps for guest services and room controls.

A

Smart Technology

35
Q

Modern hotels typically offer complimentary Wi-Fi throughout the property, allowing guests to stay connected for work, communication, entertainment, and travel planning.

A

High-Speed Internet Access

36
Q

Modern hotels often feature ___ and stylish interior design, with sleek furnishings, clean lines, and innovative architectural elements.

Design elements may include open-concept lobbies, minimalist decor, and eco-friendly materials.

A

Contemporary Design

37
Q

Guest rooms in modern hotels are designed for comfort and relaxation, with high-quality bedding, plush mattresses, and soundproofing to ensure a restful sleep experience.

Rooms may also include amenities such as flat-screen TVs, ergonomic workspaces, and upscale bath products.

A

Comfortable Accommodations

38
Q

Many modern hotels prioritize guest health and wellness by offering fitness centers, yoga studios, and wellness amenities such as spa services, massage therapy, and outdoor recreation areas.

Some hotels even provide in- room fitness equipment or offer complimentary fitness classes for guests.

A

Fitness and Wellness Facilities

39
Q

Modern hotels typically feature a variety of dining options to suit different tastes and preferences.

This may include on-site restaurants serving locally sourced cuisine, trendy bars and lounges offering craft cocktails and small plates, and grab-and-go options for guests on the move.

A

Dining Options

40
Q

Business travelers often require access to meeting and event facilities, and modern hotels cater to this need by offering well-equipped conference rooms, boardrooms, and event spaces with state-of-the-art audiovisual technology and flexible seating arrangements.

A

Meeting and Event Spaces

41
Q

Many modern hotels are committed to ____ and eco-friendly practices.

This may include energy-efficient lighting and HVAC systems, water-saving fixtures, recycling programs, locally sourced and organic food options, and green building certifications.

A

Environmental Sustainability

42
Q

While technology plays a significant role in guest experience, modern hotels also prioritize personalized service and hospitality.

This may include personalized welcome amenities, concierge services, customized experiences and recommendations, and attentive staff trained to anticipate and fulfill guest needs.

A

Personalized Service

43
Q

Modern hotels recognize the importance of social interaction and community spaces for guests.

They may offer communal lounges, co-working spaces, rooftop bars, or outdoor patios where guests can socialize, work, or relax in a vibrant atmosphere

A

Social Spaces

44
Q

The hotel subcontracts with the operation and management to an external management company.

A

Management contract arrangement

45
Q

_____ have limited facilities.
Aside from guestrooms, there is a small lobby lounge, one or two food outlets, a small function or conference room, and simple sports or relaxation facility.

A

Small hotels

46
Q

____ have more guestroom and are equipped with some.

A

Larger hotels

47
Q

Hospitality industry saw positive growth and technology influence every facets of hotel to attract guests and customers.

A

The Modern Hotels

48
Q

building, edifice or premises or a completely independent part thereof, which is used for regular reception, accommodation or lodging of travelers and tourist and the provision of services incidental thereto for a fee.

A

Hotel

49
Q

____ is a place with a pleasant environment and an atmosphere that is conducive to a comfortable and healthful relaxation and rest, offering food and sleeping accommodation and recreational facilities to the public for a fee or remuneration.

A

Resorts

50
Q

____ is a lodging establishment catering to transients but does not meet the minimum requirements of an economy hotel.

A

Tourist Inn

51
Q

____ is a building that has several independent and furnished semi furnished apartments, regularly leased to tourists and travelers for dwelling on a more or less long-term basis and offers basic services to its tenants, similar to hotels.

A

Apartel

52
Q

is a private or family-operated boarding house employing non- professional domestic helpers regularly catering to tourist and to travelers, containing several independent lettable rooms, providing common facilities.

A

Pension house

53
Q

is a structure with several separate units, located along the highway with individual or common parking space at which motorist may obtain lodging and sometimes meals.

A

Motorist hotel (Motel)

54
Q

The hotel is operated and managed by the owner himself with the support of his management and technical staff.

A

Owner managed and operated

55
Q

The hotel is independently owned but it is affiliated to the chain.

There is management agreement, the chain basically provides the same services as a franchise agreement, such as brand, reservation system etc., but on top of this there is an agency agreernent, meaning the brand operates the hotel, making all the day-to-day decisions on behalf of the owner (Management Contract, 2012)

A

Franchised

56
Q

The hotel subcontracts with the operation and management to an external management company.

A

Management contract arrangement

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