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Question 1

TRANSITION Statement

Customer: I budgeted for the $475 payment.

Answer 1

No problem, do you mind if I ask you a few more questions?

Question 2

Customer: No. Go ahead.

PULL QS GRAPHIC

Answer 2

I realize you budgeted for a payment of $475 per month (CLICK) and the payment with the vehicle service contract is $505 per month, correct?

Question 3

Customer: Yes.

Part 1

Answer 3

Let’s say you had a breakdown after the manufacturer’s warranty expired and you had to make a sudden repair that costs $1,000. (CLICK)

Question 4

Customer:

Part 2

Answer 4

Which payment would be easier for you to make (CLICK)…a $475 payment PLUS a $1,000 repair bill…or a $505 Payment, plus a $100 deductible?

Question 5

Customer: The payment of $505.

Answer 5

(Close Graphic)

I couldn’t agree with you more. Would you like your payment due in 30 or 45 days?

Question 6

Customer: 45 Days.

Answer 6

Please select the payment and term that you prefer and press continue.