Questions and Scenarios

Question 1

Insured policy just renewed their policy with 2 vehicles and they are now looking to add a 3rd vehicle to the policy. The insured is the only driver listed.

Answer 1

Diary with Task: Review Driving Record at Renewal

Question 2

The insured is requesting to add a vehicle to the policy. They originally state the vehicle is registered to a friend and then they change their story and claim the vehicle is registered to them and continue to request the vehicle be added to their policy.

Answer 2

Run Vin Services and Send Do Not Add Letter

Question 3

Insured calls to add their son’s vehicle to the policy. It’s discovered the vehicle is solely registered to the son.

Answer 3

Diary: Watch Add Vehicle

Question 4

Use the image below to calculate the revised monthly payments. What will the insured expect to pay for installment #3.

Full Term Premium: $1086.00
Pro-Rated Decrease: -$105.00

Answer 4

$105.61

Question 5

If a file is actively in SIU/Underwriting Review, how would you follow through with an insureds request to change an address change and add a new household member.

Answer 5

Review the SIU/UW notes. If UW does not pertain to address change process the COA and hold ends to add the driver. Reach out the UW/SIU rep to advise of the added driver request and wait for their response regarding the driver.