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Questions and Responses Flashcards

1
Q

What is granted in order for to be able to developer applications without having the ADMIN role?

A

Delegated developers

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2
Q

What are created when an order is placed for a catalog item request output?

A

1- A service catalog task ( SCTASK) records.
2- A request (REQ) Record
3- A request item ( RTIM ) record.
sc_req -> sc_req_item -> sc_task

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3
Q

What defines “import set table” in the import process?

A

Staging area from records imported from data source

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4
Q

Table access control rules are processed in the following order

A

Table name, parent table name, any table name ( wildcard )

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5
Q

What can you customise in the chat menu displayed to your end useres in the virtual agent?

A

1- Add links to webpages or FAQs
2- Change the icons for phone, email and live agent support.
3- Set the order of the menu items displayed

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6
Q

What autentication method is used as a single sign on ( SSO ) identity provider (IdP) to allow users to log in to servicenow using their social identity provider?

A

OpenID Connect

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7
Q

Which phase of Report designer lets you define the Group by attribute?

A

Configure

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8
Q

Which statement below correctly describes the evaluation of the access control rule?

A

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

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9
Q

Which of the following states a knowledge article must be to display to owner and ownership group members?

A

Published

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10
Q

Notification in the Now Platform occur through which of the following methods?

A

1- Meeting invitation
2- Email
3- SMS

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11
Q

Which of the following is NOT a limitation of Virtual Agent Lite

A

Virtual Agent Lite topics can be run in custom chat channels

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12
Q

Which of the following concepts are associated with the servicenow CMDB?

A

“1- Tables and Fields
2- Service Processes
3- The dependecy view”

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13
Q

In a service catalog item using display sequence is controlled which of the following

A

The order field in the variable form

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14
Q

What are the benefits of using multisource CMDB?

A

“1- Visualise the source of attribute values for each discovery source and ate the attribute level.
2- Revert CMDB data integration from a specific discovery source
3- Control CI updates at the discovery source and CI attribute level”

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15
Q

Which of the following methods of user authentication are support on now Platform?

A 
"1- External Single Sign On ( SSO )
2- Local Database
3- LDAP
4- O Auth2.0
5- Multi Factor
6- Digest Token"
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16
Q

Which of the following is a best practice when configuring assignment rules or predictive intelligente?

A

“1- Setting an Assignment group based on Category and Subcategory
2- Setting an user based on Category and Subcategory
3- Setting an assignment group and user based on the Short description
4- Setting an Assignment group and user based on category and subcategory.”

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17
Q

What related lists are available in the upgrade preview form?

A

“1- Previewed changes
2- Predicted Skips reviewed
3- Predicted skips to review”

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18
Q

“Each ServiceNow solution provides its own guided setup.

When implementing IT service management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors. (Select 2 answers.)”

A

“1- Guided Setup > ITSM Guided Setup

2- System Properties -> basic Configuration UI16”

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19
Q

How can you access the details of the applications that are part of the product available on the ServiceNow Store in the ServiceNow Products module?

A

1- Opt-In

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20
Q

What protects applications by identifying and restricting access to available artifacts and data?

A

Application Scope

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21
Q

Which of the following are the modules for the Upgrade Center application?

A

“1- Upgrade Monitor module
2- Upgrade Preview Module
3- Upgrade History module”

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22
Q

How do you delete related records from the archive log and archive (ar_) tables?

A

Create archive destroy rule

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23
Q

What are the different places in the platform that you can create reports on?

A

“1- List/column heading

2- View/ Run Module”

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24
Q

What is a formatter?

A

A formatter is a form element used to display information that is not a field in the record

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25
Q

Which of the following would be included in the results when entering “service” in the Navigation filter?

A 
"1-All modules and sections within the service desk application
2- Any module whith a name containing ""service"""
26
Q

Which of the following are ways to collaborate with team members on tasks?

A

“1- Connect chat
2- Ativity stream
3- Comments
4- User presence”

27
Q

Which menu can users access to display actions that involve creating quick reports, configuring list, and exporting data?

A

Collumn Context Menu

28
Q

Which actions can a user select from the User Menu,? (Select 3 answers.)

A

1- Impersonate Users, 2- Elevated Roles, 3- Log out Service now

29
Q

Which would NOT appear in the History section of the Application Navigator?

A

UI Pages

30
Q

“List provide context menus at three different levels.

What area the names of those context menus? (Select 3 answers.)”

A

List fields context menu, List column context menu, List title menu

31
Q

An import set is used to import data from various data sources. Which can import data from? (Select 4 answers)

A

A LDAP Connection, A networ server by providing a path and authentication information, a JDBC connection, a Local File ( XML, CSV )

32
Q

Select the report visualization types that can be generated from a list of records.

A

Pie Chart, Bar chart

33
Q

What related lists are available in the Upgrade Preview form? (Select 3 answers.)

A

Predicted Skips to Review, Previewed Changes, Predicted Skips reviewed

34
Q

Which statement is true about Business Rules?

A

A Business Rule can be a piece of javascript

35
Q

What is a Dictionary Override?

A

A dictionary override is a set fields properties in extended tables

36
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A

Avoid using the Default Update Set as na Update set for moving customizations from instance to instance

37
Q

Which of the following is true about service catalog items?

A

They are the building blocks

38
Q

Which section from the import set process is responsible to conversion of data from import set table to target table

A

Transformation

39
Q

The application navigator is at the left of the screen. Which of folloing are main elements of the application navigator?

A

Favorites tab, Navigation Filter, All aplications tab, History tab

40
Q

What type of notification do allow users to know when knowledge articles are going to expire?

A

Email Notifications

41
Q

When searching using the Application Navigator search field, what can be returned?

A

Names of applications, favorites, Names of Modules, Names of Applications and Modules

42
Q

What links do show up when you click ‘Go’ to preview the upgrade version from the Upgrade Center? (Select 3 answers.)

A

Problem Fixes, Personalized release notes, Know error articles

43
Q

what are not captured in an update set by default

A

Homepages, New Users and Groups, Tasks

44
Q

What name of three tables that provide data dictionary and relationssship information

A

sys_documentation, sys_dictionary, sys_db_object

45
Q

what needs to be set for a ci class in the ci class manager so that it is displayed in the configuration item field look-up in the change form

A

principal class

46
Q

knowledge base search results can be sorted by which of the following?

A

Most recent created or updated, relevancy, number of views

47
Q

which tree tabs are used to configure an email notification?

A

what it will contain, when to send, who will receive

48
Q

which one of the following statements is true about column context menus

A

it displays actions such as changing fields to a predefined layout, configuring forms and exporting data

49
Q

a filter is a set of conditions applied to a table to help you find and work with a subset of data. In the now platform, filter conditions are also referred to as

A

breadcumbs

50
Q

Where can uses set their notification subscription preferences

A

System settings

51
Q

What is a record producer?

A

A record producer is a type of catalog item that allows users to create a task-based records from the service catalog

52
Q

Which of the following area ways to create a favorite?

A

Drag the breadcrumbs of a filtered list to the favorites tab. - Drag an individual record to the favorites tab. - Select the start of its corresponding application or module

53
Q

Which search feature can be used to help narrow down search results in serviceNow?

A

Wildcard characters

54
Q

Which of the following area ways to collaborate with team members on tasks?

A

Connect Chat, User presence, comments, activity stream

55
Q

Which of the following are a type of client scripts?

A

on submit, onload, onchange, oncellEdit

56
Q

which of the following statements describes what a metric is?

A

A metric is used to measure and evaluate the effectiveness of IT service management processes.

57
Q

From the list bellow, which of the following options can be used to start a flow?

A

A trigger

58
Q

Which of the following are possible methods of populating a knowledge article?

A

Importing Microsoft Word Files, Integrating with a webdev compliant source, creating articles directly in the servicenow platform, integrating with a webdev compliant source

59
Q

When configuring an email notification, where can you choose field values from the record to include within message?

A

Select variables

60
Q

How is the Event log different from the event registry?

A

Event log is formatted in the log style, the event registry displays different fields

61
Q

In what order are access controls evalueated?

A

First at Table-level( Most Specific to most general), then at the field-level ( most specific to most general )

62
Q

An event record must be…

A

Registered

ServiceNow (1 decks)

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