Questions Flashcards
Two good sources of info to use in team huddles
GDG
Scruffy’s Corner
Dogtopia Connect
What makes ambiance at Dogtopia daycare centers so unique?
Dogtopia daycare centers do not smell like their product
Convenience- explain its simplest definition
Saying yes, safely
What runs all social and google advertising
Brand Amplifier
What doc should Be next to every phone on a clipboard
Lead call notes sheet
List one way you ensure that a first time pet parrot shows up prepared for a meet and greet
Follow up on vaccinations
Spayed or neutered if dog is over 7 months old
Confirmation calls/emails to the per parent to confirm
3 tools, events have r ideas for retention and frequency
Report cards
Marketplace collateral
First week dog program
Main reason parents stop bring their pup to dogtopia
Breaks in operational excellence
When hiring team members for daycare center, we recommend
30 Canine coaches
1 GM/second in command
In first 30 days of opening your daycare center how many canine coaches are required in each play room
2
What is the recommended number of job websites you should use to recruit team members
2
Dogtopia uses which third-party IT services provider
TRCA- technology resource center of America
Dogtopia standard POS system
PetExec
When will the final punch list walk-through happen
Within one week of C of O
Where can you find information on actions to take if something in your new daycare center fails or breaks
Ada Supplied warranty manual
How can you ensure that your daycare center stays in the best condition for years to come
Follow the recommended maintenance plan in the Warranty manual
What do the following stand for
GC
C of O
CDs
General contractor
Certificate of occupancy
Construction documents and or drawings
Ways to be proactive in the play room include
Practicing with scuffle tools and knowing scuffle protocols
Doing an in-depth meet and greet
Communicating and documenting dog behavior
Ensuring all team members have completed all training requirements
Utilizing continue training resources like scruffy’s corner, play room Q&A, and playroom video library
Name the three were the causes of the dogtopia foundation
Service dogs for returning Service Veterans
Youth literacy programs
Employment initiatives for adults with autism
Why does the dog Topia foundation not support rescues or shelters
Root cause intervention. Transforming dogs to be better at canine citizens and creating a better relationship between dogs and pet parents. Therefore parents will not want to give up the dog
Dogtopia’s Noble cause
To enhance the joy of dog parenthood and enable dogs to positively change our world
Three adult learning methods built into the 11s that tour
Auditory
visual
kinesthetic
Name two types of digital advertising you can start with brand amplifier
Google advertising
Social advertising
Facebook and Instagram advertising
What is this year’s marketing campaign focused on
Every dog deserves daycare
How often should you send a newsletter to your pet parents through constant contact
Once a month
Where can you create a sign-up form that organizes new emails by events
Constant contact
List two topics you could cover in your constant contact newsletter
Upcoming events
Holidays
Scruffys corner topics
Dogtopia foundation
3 dogtopia hashtags that feed digital screen
#DogtopiaDay #DogsofDogtopia #itsthemostexcitingdayever
How often should you post to your social media pages first starting out
3-5 times per week
Listen 360 score is measured by percentage of promoters minus percentage of detractors
True or false?
List three of the five reasons for a bad listen 360 score
Dog smell like urine and or was dirty
Grooming related- not a bath
Pet parent didn’t realize the dog will go to the bathroom inside the playroom
Dog sick and nobody informed the pet parent
How are courses organized in dogtopia connect
Learning paths
If a team member is going away to college I will be coming back to work in your daycare center in the future what action should you take on their dogtopia connect file
Deactivate the employees file
Ways to be proactive in the play room include
Practicing with scuffle tools and knowing scuffle protocols
Doing in depth meet and greet
Communicating and documenting dog behavior
Ensuring all team members have completed all training requirements
Utilizing continued resources like scruffys corner, playroom Q and A
How does the dogtopia foundation benefit your business
Create community involvement
Supports pet parrot retention
Support team retention
Create awareness and frequency by hosting events with the purpose
Five fundraising platform that will assist you in raising money for your daycare center
MobileCause Dogtopia gives Amazon smile Fetch it forward club Give at the register
What are the five rolls of the GM to build an independent high-performing committed team
Set direction and expectations Inspire Empower Coach Hold accountable
Six steps imagine your GM
I understand yourself
Define the intellect gap you are willing to live with
Develop them to manage up
Spend at least 12 months on 1:1 development of the partnership
Manage your stress levels
Educate, delegate, and incentivize financial management
Listen 360 is measured by percentage of promoters minus percentage of detractors
True
List two of the first things you should do if you have a sick dog boarding with you
Call the pet parents and inform them and ask that they be picked up immediately by the emergency contact
Isolate the dog from all other dogs follow isolation procedures
What are the five scuffle tools they have an every play room
Water bowls Blanket Crate tray Water bucket Sprayshield
What does Cheer stand for
Canine comfortable Help Equipment Evaluate Reward
Why is isolation of a pup with contagious symptoms important
We need to do all we can to reduce the chance of a spread of infectious germs From one sick dog that other healthy dogs in her care. Six dogs need to go home since possible
List three tier 1 marketing kits you should reference and implement doing your pre-opening phase
Social media
Guerilla marketing
Vet outreach
List three tier 1 kids you should implement once you are open
Referral
Yard sign program
In store events
Perks for pups
List each component of jewels
Journey to Dogtopia Experience on the first day of daycare Webcams Expectations for tonight Local businesses in the area Schedule the second and third daycare days
What is not a reason for selling founders passes
To recruit employees
What are the three tools/programs use to increase retention
First week dog program
At risk report
Rfm analysis
The best approach to satisfying pet parent concerns include
Proactive education and communication an immediate response
True
What happens if someone says he/she witnessed one of your canine coaches kick a dog
Follow the crisis communication plan
Boot Camp is not an opportunity for the support office to help you set up your store
False
What two things should founders have submitted before Boot Camp
Registration form
Vaccination record
You should have your team skills without a minimum of two weeks from the first day of boot camp
True
What are the quarterly dog goes to achieve 600 K in year 1
40
50
60
80
Dogtopisms
We LOVE life Unconditionally like a dog
We STAY loyal to our pack
We CHASE The absolute highest standards of safety
We PLAY to our full potential
We TREAT Every day like it’s the most exciting day ever
Why is a limit to a brand standards so important to your business
We all have a responsibility to protect everyone’s investment and the brown
What are the three causes of business failure
Having no plan
Team not understanding goals
Distraction
What is the strength of any franchise system for that Dogtopia it is DID
Using and following the proven system
List five ways the dog Topia foundation can build sales in your location
- Showcase dogtopia foundation at all community events
- Community grants are available want to sponsor your service dog
- Use the autism employment manual to engage autism nonprofits and employee a person on the spectrum
- Host parties events in your daycare center leading with the dog Topia foundation
- Host the fundraising event at a local dog friendly venue
