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Questions Flashcards

1
Q

Two good sources of info to use in team huddles

A

GDG
Scruffy’s Corner
Dogtopia Connect

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2
Q

What makes ambiance at Dogtopia daycare centers so unique?

A

Dogtopia daycare centers do not smell like their product

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3
Q

Convenience- explain its simplest definition

A

Saying yes, safely

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4
Q

What runs all social and google advertising

A

Brand Amplifier

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5
Q

What doc should Be next to every phone on a clipboard

A

Lead call notes sheet

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6
Q

List one way you ensure that a first time pet parrot shows up prepared for a meet and greet

A

Follow up on vaccinations
Spayed or neutered if dog is over 7 months old
Confirmation calls/emails to the per parent to confirm

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7
Q

3 tools, events have r ideas for retention and frequency

A

Report cards
Marketplace collateral
First week dog program

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8
Q

Main reason parents stop bring their pup to dogtopia

A

Breaks in operational excellence

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9
Q

When hiring team members for daycare center, we recommend

A

30 Canine coaches

1 GM/second in command

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10
Q

In first 30 days of opening your daycare center how many canine coaches are required in each play room

A

2

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11
Q

What is the recommended number of job websites you should use to recruit team members

A

2

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12
Q

Dogtopia uses which third-party IT services provider

A

TRCA- technology resource center of America

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13
Q

Dogtopia standard POS system

A

PetExec

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14
Q

When will the final punch list walk-through happen

A

Within one week of C of O

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15
Q

Where can you find information on actions to take if something in your new daycare center fails or breaks

A

Ada Supplied warranty manual

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16
Q

How can you ensure that your daycare center stays in the best condition for years to come

A

Follow the recommended maintenance plan in the Warranty manual

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17
Q

What do the following stand for
GC
C of O
CDs

A

General contractor
Certificate of occupancy
Construction documents and or drawings

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18
Q

Ways to be proactive in the play room include

A

Practicing with scuffle tools and knowing scuffle protocols
Doing an in-depth meet and greet
Communicating and documenting dog behavior
Ensuring all team members have completed all training requirements
Utilizing continue training resources like scruffy’s corner, play room Q&A, and playroom video library

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19
Q

Name the three were the causes of the dogtopia foundation

A

Service dogs for returning Service Veterans
Youth literacy programs
Employment initiatives for adults with autism

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20
Q

Why does the dog Topia foundation not support rescues or shelters

A

Root cause intervention. Transforming dogs to be better at canine citizens and creating a better relationship between dogs and pet parents. Therefore parents will not want to give up the dog

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21
Q

Dogtopia’s Noble cause

A

To enhance the joy of dog parenthood and enable dogs to positively change our world

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22
Q

Three adult learning methods built into the 11s that tour

A

Auditory
visual
kinesthetic

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23
Q

Name two types of digital advertising you can start with brand amplifier

A

Google advertising
Social advertising
Facebook and Instagram advertising

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24
Q

What is this year’s marketing campaign focused on

A

Every dog deserves daycare

25
Q

How often should you send a newsletter to your pet parents through constant contact

A

Once a month

26
Q

Where can you create a sign-up form that organizes new emails by events

A

Constant contact

27
Q

List two topics you could cover in your constant contact newsletter

A

Upcoming events
Holidays
Scruffys corner topics
Dogtopia foundation

28
Q

3 dogtopia hashtags that feed digital screen

A 
#DogtopiaDay
#DogsofDogtopia
#itsthemostexcitingdayever
29
Q

How often should you post to your social media pages first starting out

A

3-5 times per week

30
Q

Listen 360 score is measured by percentage of promoters minus percentage of detractors

A

True or false?

31
Q

List three of the five reasons for a bad listen 360 score

A

Dog smell like urine and or was dirty
Grooming related- not a bath
Pet parent didn’t realize the dog will go to the bathroom inside the playroom
Dog sick and nobody informed the pet parent

32
Q

How are courses organized in dogtopia connect

A

Learning paths

33
Q

If a team member is going away to college I will be coming back to work in your daycare center in the future what action should you take on their dogtopia connect file

A

Deactivate the employees file

34
Q

Ways to be proactive in the play room include

A

Practicing with scuffle tools and knowing scuffle protocols
Doing in depth meet and greet
Communicating and documenting dog behavior
Ensuring all team members have completed all training requirements
Utilizing continued resources like scruffys corner, playroom Q and A

35
Q

How does the dogtopia foundation benefit your business

A

Create community involvement
Supports pet parrot retention
Support team retention
Create awareness and frequency by hosting events with the purpose

36
Q

Five fundraising platform that will assist you in raising money for your daycare center

A 
MobileCause
Dogtopia gives
Amazon smile
Fetch it forward club
Give at the register
37
Q

What are the five rolls of the GM to build an independent high-performing committed team

A 
Set direction and expectations
Inspire
Empower
Coach
Hold accountable
38
Q

Six steps imagine your GM

A

I understand yourself
Define the intellect gap you are willing to live with
Develop them to manage up
Spend at least 12 months on 1:1 development of the partnership
Manage your stress levels
Educate, delegate, and incentivize financial management

39
Q

Listen 360 is measured by percentage of promoters minus percentage of detractors

A

True

40
Q

List two of the first things you should do if you have a sick dog boarding with you

A

Call the pet parents and inform them and ask that they be picked up immediately by the emergency contact

Isolate the dog from all other dogs follow isolation procedures

41
Q

What are the five scuffle tools they have an every play room

A 
Water bowls 
Blanket
Crate tray
Water bucket
Sprayshield
42
Q

What does Cheer stand for

A 
Canine comfortable
Help
Equipment
Evaluate
Reward
43
Q

Why is isolation of a pup with contagious symptoms important

A

We need to do all we can to reduce the chance of a spread of infectious germs From one sick dog that other healthy dogs in her care. Six dogs need to go home since possible

44
Q

List three tier 1 marketing kits you should reference and implement doing your pre-opening phase

A

Social media
Guerilla marketing
Vet outreach

45
Q

List three tier 1 kids you should implement once you are open

A

Referral
Yard sign program
In store events
Perks for pups

46
Q

List each component of jewels

A 
Journey to Dogtopia 
Experience on the first day of daycare
Webcams
Expectations for tonight
Local businesses in the area
Schedule the second and third daycare days
47
Q

What is not a reason for selling founders passes

A

To recruit employees

48
Q

What are the three tools/programs use to increase retention

A

First week dog program
At risk report
Rfm analysis

49
Q

The best approach to satisfying pet parent concerns include

Proactive education and communication an immediate response

A

True

50
Q

What happens if someone says he/she witnessed one of your canine coaches kick a dog

A

Follow the crisis communication plan

51
Q

Boot Camp is not an opportunity for the support office to help you set up your store

A

False

52
Q

What two things should founders have submitted before Boot Camp

A

Registration form

Vaccination record

53
Q

You should have your team skills without a minimum of two weeks from the first day of boot camp

A

True

54
Q

What are the quarterly dog goes to achieve 600 K in year 1

A

40
50
60
80

55
Q

Dogtopisms

A

We LOVE life Unconditionally like a dog
We STAY loyal to our pack
We CHASE The absolute highest standards of safety
We PLAY to our full potential
We TREAT Every day like it’s the most exciting day ever

56
Q

Why is a limit to a brand standards so important to your business

A

We all have a responsibility to protect everyone’s investment and the brown

57
Q

What are the three causes of business failure

A

Having no plan
Team not understanding goals
Distraction

58
Q

What is the strength of any franchise system for that Dogtopia it is DID

A

Using and following the proven system

59
Q

List five ways the dog Topia foundation can build sales in your location

A
  1. Showcase dogtopia foundation at all community events
  2. Community grants are available want to sponsor your service dog
  3. Use the autism employment manual to engage autism nonprofits and employee a person on the spectrum
  4. Host parties events in your daycare center leading with the dog Topia foundation
  5. Host the fundraising event at a local dog friendly venue

Mba (1 decks)

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