Questions

Question 1

True/False

Planning must be done after the other managing functions

Answer 1

False
(Planning must be done before other managing functions)
Planning consist of determining the goals, policies, procedures, and other elements to achieve the goals and objectives of the agency.

Question 2

True/False

Authority and responsibility must be delegated properly to be effective.

Answer 2

True

Question 3

True/False

Nothing will destroy morale more quickly than unequal treatment of operators

Answer 3

True

Question 4

True/False

Salaries should be high enough to attract and retain qualified operators.

Answer 4

True

Question 5

True/False

Managers need to be aware of and take action to prevent any type of harassment in the workplace

Answer 5

True

Question 6

True/False

Union contracts change the supervisors delegated authority or responsibility

Answer 6

False

Union contracts do NOT change the supervisors delegated authority or responsibility

Question 7

True/False

When a union member requires discipline, disciplinary action is a union responsibility.

Answer 7

False

Disciplinary action is a management responsibility

Question 8

True/False

The customer is always right

Answer 8

False

The customer is Not always right

Question 9

True/False

Water rates can be determined by following a single set of rules

Answer 9

False

There is no single set of rules for determining water rates

Question 10

True/False

Reliance on proactive maintenance will always result in poor system performance

Answer 10

False

Preventive maintenance

Question 11

True/False
All distribution system field Personnel should be consistently alert for situations where cross connections are likely to exist.

Answer 11

True

Question 12

True/False
Even when drinking water meets or exceeds all current state and federal standards, it may contain sufficient Cryptosporidium to cause serious illness in sensitive individuals

Answer 12

True

Question 13

True/False

Operators must stay current with the efforts of our professions to prevent outbreaks of waterborne Cryptosporidium.

Answer 13

True

Question 14

True/False

First aid is dedicated to preventing accidents

Answer 14

False
(First aid has little to do with preventing accidents, but has an important bearing upon the survival of the injured patient. )

Question 15

True/False

On-the-job-training (OJT) is the answer to a good safety program.

Answer 15

False

OJT is Not the answer to a good safety program

Question 16

Best Answer
Organizing consists of which tasks?
1. Deciding who does what work and delegating authority to the appropriate operators
2. Determining the goals, policies, procedures, and other elements to achieve the goals and objectives of the utility agency
3. Guiding, teaching, motivating, and supervising water distribution system operators and staff
4. Recruiting new operators and staff and determining if there are enough qualified operators and staff to fill available positions.

Answer 16

1. Deciding who does what work and delegating authority to the appropriate operators

Question 17

Best Answer
Why must a Water distribution system have an emergency Response Plan?
1. To deal with inquisitive reporters
2. To deal with natural or human disasters.
3. To deal with potential droughts
4. To deal with problem consumers

Answer 17

2. To deal with natural or human disasters.

Question 18

Best Answer

What does responsibility mean?

1. Answering to those above in a chain of command to explain how and why we have used your authority.
2. Being responsible for results when given power.
3. The act in which power is given to another person in the organization to accomplish a specific job.
4. The power and resources to do a specific job or to get that job done.

Answer 18

1. Answering to those above in a chain of command to explain how and why we have used your authority.

Question 19

Best Answer
What does delegation mean?
1. Answering to those above in the chain of command to explain how and why you have used your Authority
2. Being responsible for results when given power
3. The act in which power is given to another person in the organization to accomplish a specific job.
4. The power and resources to do a specific job or they get the job done.

Answer 19

3. The act in which power is given to another person in the organization to accomplish a specific job.

Question 20

Best Answer
What is the purpose of the job interview?
1. To consider the public speaking abilities of the candidates
2. To determine if candidates can arrive on time for appointments
3. To evaluate the appearance of the candidates
4. To gain additional information so that the most qualified person can be selected.

Answer 20

4. To gain additional information so that the most qualified person can be selected.

Question 21

Best Answer
How is sexual harassment legally defined?
1. Unwanted harassment by Regulatory Agencies.
2. Unwanted language from lawyers.
3. I don’t want it legal advice regarding non-compliance issues
4. Unwanted sexual advances, or visual, verbal, or physical conduct of a sexual nature.

Answer 21

4. Unwanted sexual advances, or visual, verbal, or physical conduct of a sexual nature

Question 22

Best Answer
How can system and plant tours contribute to a water agencies overall program? I helping people
1. Become acquainted with operators and their neighbors.
2. Know the location of the system and plant tours.
3. Understand the need for enhancement and support future funding.
4. Visualize a flow of water through the system and plant

Answer 22

3. Understand the need for enhancement and support future funding.

Question 23

Best Answer
What is the purpose of an equipment repair/replacement fund?
1. To allow an agency to maintain constant water rates.
2. To generate additional Revenue to pay for the repair and replacement of Capital Equipment as equipment wears out.
3. To prevent Revenue shortages during periods with numerous emergency responses.
4. To provide funds for the allocation of excess revenue or profit

Answer 23

2. To generate additional Revenue to pay for the repair and replacement of Capital Equipment as equipment wears out.

Question 24

Best Answer
What is the purpose of water distribution system O & M programs?
1. To increase design capacity to meet future growth needs.
2. To keep the system appearing as good as new.
3. To maintain design functionality (capacity) and/or restore system components to their original condition.
4. To minimize the rates of system deterioration and degradation.

Answer 24

3. To maintain design functionality (capacity) and/or restore system components to their original condition.

Question 25

Best Answer What is the best way to prevent backflow? 1. To implement a backflow prevention program. 2. To increase pressures in the system. 3. To install backflow prevention valve. 4. To permanently eliminate the hazard.

Answer 25

4. To permanently eliminate the hazard.

Question 26

Best Answer What is Toxicity? The ability of a contaminant (chemical or biological) to cause what? 1. Adverse coloration of drinking water. 2. Inactivation of bioassey sassy microorganisms. 3. Injury when introduced into the body. 4. Taste and odors in drinking water

Answer 26

3. Injury when introduced into the body.

Question 27

``` Best Answer If contaminated water has enter the distribution system, what is the highest priority? 1. Flush the system 2. Immediately notify the public 3. Isolate the system 4. Prevent additional contamination ```

Answer 27

2. Immediately notify the public

Question 28

Best Answer What is the intent of the OSHA regulations? 1. To create a place of employment that is free from recognized hazards that could cause a serious physical harm or death to an operator. 2.To force states states to take an active role in enforcing safety regulations 3. To make operators aware of the regulations veloped by ocean. 4. To minimize Federal insurance claims resulting from Workforce accidents.

Answer 28

1. To create a place of employment that is free from recognized hazards that could cause a serious physical harm or death to an operator.

Question 29

Best Answer What does first aid mean? 1. Emergency treatment for injury or sudden illness, before regular medical treatment is available. 2. First person arriving at the scene of an accident provides aid 3. First tasks performed to an accident victim to make the victim comfortable. 4. Request for emergency assistance at the scene of an accident

Answer 29

1. Emergency treatment for injury or sudden illness, before regular medical treatment is available.

Question 30

Best Answer Why should confined space entry regulations be vigorously enforce? 1. For the safety of all operators. 2. For the safety of the facilities. 3. To keep the agency out of trouble with ocean. 4. To prevent injuries from hazardous conditions

Answer 30

1. For the safety of all operators