QUESTIONS Flashcards

1
Q

How you made others feel welcomed (2)

A

At chick fil there has been times new hires are not within a specific group who are socializing and i always make sure to say hi and give them recognition

With customers I always love to greet them when they walk in and open up with a smile

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2
Q

Things you want to improve on (goals) (3)

A

Some goals I have for myself is to continue to work on my education especially with the upcoming junior year I always find time to study

A personal goal I have is to read more, this summer I plan to read 15 books as last summer I managed to read 10

I would also work on not putting to much on myself and giving myself credit for even the small accomplishments

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3
Q

STRENGTHS

A

I connect with people and empathize
Highly determined
I put high effort towards tasks
Patience
Organized

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4
Q

WEAKNESSES (FIRST ONE)

A

I always aspire to do the best in everything, sometimes at school I would over do a assignment until I realized I wouldn’t have enough time
__________________
I work on this though by reminding myself of the time I have on a task and noting what I could’ve done better for the future.

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5
Q

WEAKNESS (SECOND)

A

Another weakness is I sometimes am more reserved and shy at first, but with my past experience with a job I opened up and I don’t view it as a weakness because it never stops me from easily communicating and interacting with customers or people when I need to.

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6
Q

Why do you want to be a Barista? (5)

A

I want to have a interactive job

Explore the world of coffee making

The Barista job is something I always had interest in

I work well in fast paced environments

I think it would be a job I would enjoy to come to everyday *

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7
Q

Why do you want to work at starbucks? (6)

A

The company’s goal of human interaction is something I highly believe in

The environment of every starbucks I’ve been to had been memorable

The setting of Starbucks is well put and welcoming
____________________

I believe the job has a lot to offer and its exciting

Learning to make new drinks appeals to me and adds variety to the job

I love the idea of owning the green apron and I would be so happy to work at Starbucks and interact with customers while being hands on.

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8
Q

What motivates you? (3)

A

Getting the task done

Being the best version of myself

Generally having positive impact towards the people around me

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9
Q

What is excellence in customer service? (8)

A

Being patient

Understanding

Kind

Welcoming

Positive

Smiling

Respectful

Make sure they have the best experience

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10
Q

How would you describe your teamwork skills? (WORK)

A

There have been many circumstances in my previous job…

In the drive through

Help coworkers translate or help out new hires

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11
Q

How would you describe your teamwork skills? (SCHOOL)

A

Even at school I always love the opportunity to work with other peers and interact socially but efficiently to complete the project.

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12
Q

How would you describe your teamwork skills? **

A

I would say I enjoy working collaboratively to reach the common goal.

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13
Q

How do you do in fast paced environments?

A

I work well in fast paced environments,

I have experience working at chick fil a which gave me an idea of how to work in a fast paced environment every time I worked.

I organize myself mentally and prepare on how I go about the tasks needed to get done and how to get them done in order to efficiently satisfy customers and help my coworkers.

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14
Q

What does your coffee experience look like?

A

I have made coffee multiple times in the simple at home coffee maker

I tried making blends of milk or chocolate to coffee trying new recipes a couple times

My coffee experience is not very high compared to the experienced barista but I have seen content from baristas and I would be interested to learn how to make coffee.

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15
Q

WHY HIRE YOU

A

I have a lot to offer given my past experience in a fast food restaurant (working as a cashier, preparing drinks, cleaning, taking orders, serving, working at drive thru)

I love the idea that when working with Starbucks the culture is to have the small yet significant form of connection which is something I always have in mind working with customers.

I love Starbucks and plan to become a sufficient worker and always grow to improve.

Not only will I be able to interact with English speaking customers but I would also be able to welcome and help Spanish speaking customers.

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16
Q

the quote

A

WITH EVERY CUP,

WITH EVERY CONVERSATION,

WITH EVERY COMMUNITY–

WE NURTURE THE LIMITLESS POSSIBILITIES OF HUMAN CONNECTION

17
Q

Tell me about yourself (ME)

A

I’m the eldest of two siblings,

I highly value my education. I’m going to be a junior this year
And I’m taking all Honors and AP level classes.

In my free time I’m a artsy person who loves to draw

and I also like reading.

18
Q

Tell me about yourself (helps me Abt the role)

A

I love culinary arts
***
I am a fast learner

I also am a people person and love interacting with new people.
My experience at chick fil a allowed me to meet many different people of different backgrounds and I always was eager to learn and respect all customers and coworkers

I was good at working in outdoor environments or

Standing for long periods of time at the cashier

I would also describe myself as determined, even at work I would try to do more than what I did in my last shift.

I am a patient person and believe to always

Be kind and even if some days are difficult I always was able to keep a good mood at work.

19
Q

What do I know of Starbucks?

A

The first Starbucks was founded in 1971 in Seattle by the seashore inspiring the owners to name Starbucks after the Moby Dick character.

Starbucks is now a global business selling coffee among many beverages.

The company is also aiming for positive human connection.

20
Q

VALUES

A

craft
courage
results
belonging
joy

21
Q

How to deal with an upset customer? (4)

A

Never hesitant

Patience

PAST EXPERIENCE

Being understanding

22
Q

The five questions you are going to ask!

A

What is your favorite thing about working at starbucks?

What are the skills and traits of successful baristas or people that worked here?

What would you say are the most important expectations of working at starbucks?

What do the shift hours look like?

I know Starbucks closes at 6pm but are there shifts that run after that for closing?