questions Flashcards
tell me about yourself
graduated high school in nyc , moved back here and am Pursuing my bachelor’s degree in human resources
online
I currently am a preschool swim coach at shrewsbury aquatic, teaching swimming
now i am looking for an opportunity to further my professional career
how did you learn about this position
on facebook i saw an advertisement in a 784 job vacancy group
what interests you about being a front desk employee
i love the idea of being the friendly face that greets guests
being able to interact with different people everyday
this role offers the chance to make a positive impact on guests experience
why should we hire you for this role
will be a great fit for this role because the the computer skills of learned like excel, spreadsheet, google docs, slides etc
along with my approachable and friendly demeanor
are all important skills and traits for this role
how familiar are you with the hotel industry
i do not have direct experience working within the hotel industry however i believe the skills ive learned from previous jobs can be applied to the role
for example with painting you have to be detail oriented and observant
with swimming ensuring the safety and well being of children in the same way i would guests
what is your greatest achievement in your career
my greatest achievement in my career is working at shrewsbury
in the short time ive been there ive learned alot of leadership being able to lead a class
leading a class of kids requires patience and adapting to different personalities
what does customer service mean to you
to me customer service is all about making sure that the guest is comfortable and satisfied
and ensuring the best possible experience
long term career goals
my long term career goals is to maintain a stable job possibly here
being able to grow with a company, and taking on more responsibilities
continuing to learn and grow professionally
strengths?
GOOD LISTENER
communication skills
problem solving
working is intense or fast paced environments
willingness to learn
quick learner
team player
weaknesses?
sometimes can be too overly detail oriented, meaning i pay close attention to detail which can make the process longer
can be too self critical, meaning i hold myself to high standards and trying to be perfect
what do you know about the company
they offer two categories of room styles, junior suites ocean front and classic double rooms ocean view which is wheelchair accessible
their amenities include a pool, spa, a gym, a coffee shop restaurant and bar
also has a conference room with a capacity of 20
theres also a second property opening soon
food and beverage?
you can have breakfast from 7-10 am
lunch from 12:30 - 2:30 pm
dinner 7 - 10 pm
theres also a barbecue buffet and saturdays
if guests ask what are some things they can do around the island?
some things to do in SVG include
fort charlotte look out
botanical garden
vermont nature trail
la sourfiere
dark view falls
grenadine islands bequia, canouan, mustique, tobago cays
what can u tell me about the history of young island
the island was developed into a luxury resort by John Houser
in 1980 the ownership moved to Sir Frederick Ballantyne and Mr. Vidal Browne
describe the role and what u will be doing
greeting and welcoming visitors
answering and directing phone calls
managing appointments and scheduling
handling mail and deliveries
providing information assisting guest and visitors
what questions do you have
what are usually the hours that front desk employees work?
what is your favorite and least favorite part of your job?
is there any training process for the role?
could you provide me with some insight on the company’s policy regarding tattoos in the workplace
what makes point bay different from other hotels
point bay offers an experience for their guests that makes them want to come back everytime.
you dont have to leave the hotel to find a bar or some food everything is offered right at your foot step
what motivates you?
painting motivates me because it pushes me to try new things, techniques
sharing my art with others and seeing their positive reactions makes me happy
how would you handle a difficult guests
i would first of all remain calm
i would listen to their concerns
find the best solution as soon as possible
then i would follow up to make sure it has been resolved
what makes you unique
for only being 19 i have been through so many obstacles in life.
they have definitely shaped me and made me who i am today.
my passion for art and being socially responsible makes me different from everyone
what can you tell me about sports in SVG
There are many clubs and programs that offer an opportunity to get involved with sports
for example the swim federation hosts competitions, and training for those willing to become a part of swimming
what can you tell me about the culture in SVG
SVG offers many different activities people can participate in, whether its coming for carnival, or easter or even part taking in 9 morning during the christmas season
what is the tourism industry like in SVG
The tourism industry is split into two sectors, private sector and the government sector
private sector are hotels, taxi drivers, tour guides etc
the government sector is the ministry of tourism marketing SVG as a whole to attract tourists
how would you handle school and work
planning ahead
staying organized
creating schedules ill be able to manage my time efficiently
location directions
We are located on the Windward Highway, within the town of Calliaqua (close to the Coast Guard). From the airport, it is approximately a 20 mins drive (traffic dependent).
