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Workforce Planning > Questions > Flashcards

Questions Flashcards

1
Q

Who is responsible for helping employees improve performance?

A

Human Resources

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2
Q

Why should companies recruit internally?

A

It allows managers and HR to help shape the culture of the company

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3
Q

Why should companies recruit externally?

A

Introduces people with new persepctives

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4
Q

Which two recruitment outcomes result from effectively communicating the firm’s employment brand?

A

Greater number of qualified candidates
Enhanced reputation as an employer of choice

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5
Q

How should human resources management increase diversity in the workforce?

A

Develop external partnerships

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6
Q

Which type of interview encourages the new hire’s acceptance into the organization?

A

Team

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7
Q

A human resources representative at a company is asked by a potential employer to provide a reference for a former employee. Because the former employer had previously been sued for making negative statements about employees, the human resources representative offers a positive but limited referral. However, the former employee was actually fired for physically assaulting his manager.

What is a possible consequence of the human resource representative’s actions, assuming the employee is hired at the new company and assaults his manager?

A

The former employer could be sued for negligence, but not defamation.

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8
Q

Which situation is descriptive of negligent hiring?

A

An employer failing to conduct a proper reference check on an applicant

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9
Q

A company spent $40,000 on internal recruitment efforts last year, and $100,000 on external recruitment efforts. Last year at the start of the year the firm had 100 employees, while at the end of the year, the firm had 120 employees. During the year, 14 internal employees were promoted and their old jobs were taken by new external hires.

What was the firm’s cost per hire last year?

A

$7,000

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10
Q

An applicant is asked to take a technical exam to gauge his knowledge. The applicant scores poorly on the exam and is turned down for the position. Other applicants were given more time to complete the exam and were allowed to use reference materials.

Which criterion is a problem for the firm’s use of this exam as a means of choosing an appropriate applicant for the job?

A

Standardization

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11
Q

Whose role is it to provide coaching for employees to help them solve conflicts on their own?

A

Management

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12
Q

Consultants, a peer review panel, and human resource staff met with the CFO and CEO. The brainstorming session was going well until it was time to determine how to establish an organizational environment wherein constructive conflict is allowed.

Why should the CEO and CFO make the final decision?

A

Management is responsible for a strong employee relations strategy.

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13
Q

An employee has been causing stress and conflict among team members for a few weeks.

Which strategy should management use to address this conflict?

A

Empower employees to resolve conflict

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14
Q

A human resources team member explained to an employee who issued a complaint that while the average response time to complaints was 21 days, the department has received few complaints concerning the food in the cafeteria. The human resources team member shared that because most complaints were focused on performance, supervision, and fairness, it may take a little longer to respond to his complaint because new research was going to be needed.

Which employee relations metric would a human resources team member use in this situation?

A

Average close time

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15
Q

A newly appointed sales manager noticed a former peer’s attitude changed after the manager’s promotion. When confronted, the former peer admitted feeling uncomfortable answering to a woman and believed the manager had been promoted due to her gender. The CEO avoids conflicts between coworkers. The new manager has no support and feels increasingly isolated as the situation escalates.

Which change should the CEO support to help address this type of conflict in the future?

A

Introduce an open door policy

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16
Q

What is a primary reason that organizations adopt diversity programs?

A

Higher retention of employees

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17
Q

What is the key role of senior management in managing diversity?

A

To sustain involvement in developing the workforce

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18
Q

Individual departments are encouraged to develop individual diversity plans specific to their needs.

Which best practice in diversity management is described in this scenario?

A

Ownership

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19
Q

Which trend in business suggests an increase in the importance of work/life balance policies?

A

Increase in telecommuting and the mobile nature of work

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20
Q

An employee in his late 50s approaches a supervisor and complains that a 25-year-old co-worker is criticizing senior management too frequently. The older employee thinks the co-worker should be written up for this behavior.

Which strategy should the supervisor used to address the issue?

A

Educate the older employee about generational differences

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21
Q

What is the definition of employee privacy?

A

Freedom from unauthorized intrusion from employers

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22
Q

A sales representative attends a family function while on a travel assignment. He submits the time and mileage on his expense report.

Which monitoring method should the organization use to verify the employee’s expense report?

A

Location monitoring

23
Q

Which step should an organization follow when conducting a workplace investigation in the event an employee files a formal or informal complaint?

A

Conduct interviews

24
Q

Which of the following is a internal recruitment best practice?

A

Recommend training for unsuccessful applicants.
Create a transparent process by using job postings.
Ensure internal and external applicants are held to the same selection criteria.

25
Q

Which of the following are reasons for internal recruitment

A

It allows managers to shape the culture of the organization.

It encourages employee loyalty to the organization.

It facilitates the development of human capital.

26
Q

Which of the following are reasons for external recruitment

A

It provides a larger pool of qualified job applicants.

It provides employees with new perspectives.

It provides the organization more flexibility.

27
Q

Susan, Director of Talent Development, at the Georgia Widget
Company has been asked to determine a method to maximize internal human
capital opportunities. Which of the following should Susan implement?

A

The creation of career paths for high potential employees.

28
Q

What role does the Human Resources manager play in the promotion
process?

A

Acting as the “navigator” of the process

29
Q

Cozi Security Company has seen sky rocketing growth over the last six
months. The owner needs to bring on more workers, but is concerned the
growth spike won’t last and that he will end up with a surplus of employees.
Which strategy would you recommend the owner use?

A

Hire temporary employees.

30
Q

Timmy, a new recruiting manager, has been asked to develop a
recruitment strategy to deal with the ongoing issue of the company not being
able to attract top IT talent. The company’s compensation is slightly below
average. The company does, however, have an above average benefits
package that includes a generous tuition reimbursement program. Further,
the company is on the leading edge in its use of technology. Which strategy
should Timmy suggest?

A

Find ways to identify types of IT professionals who perform at a high level and are
likely to be content in the company.

31
Q

The first step in the recruitment process is:

A

Establish recruitment objectives.

32
Q

Dylan’s Drugstore was recently acquired by Hometown Pharmacy, a
blossoming new franchise. The new owners would like to ensure they have
a diverse labor pool. Which of the following methods would you recommend
to the new owner?

A

Sponsor job fairs in minority communities.
Create an employee council.
Develop external partnerships.

33
Q

An applicant tracking system benefits an organization by:

A

Optimizing data collection
Allowing for data mining

34
Q

The Georgia Bulldog Widget Company started the year with 500 employees. During
the year it spent $20,000 on internal recruitment efforts and $120,000 on external
recruitments.
The company ended the year with 570 employees. What is the cost per hire?

A

$2,000 per hire

35
Q

WHICH OF THE FOLLOWING TASKS SHOULD BE THE FIRST
STEP OF A SELECTION PROCESS?

A

Review the job description.

36
Q

JAMAL’S ACCOUNTING TEAM IS GROWING QUICKLY AND HE
WORRIES THAT NEW TEAM MEMBERS WON’T BE WELCOMED ON
THE TEAM. WHAT TYPE OF INTERVIEW SHOULD HE USE TO AID
IN THE NEW MEMBERS BEING ACCEPTED?

A

Team

37
Q

RUTH IS CONDUCTING INTERVIEWS FOR THE FIRST TIME.
HER MENTOR TOLD HER THAT
PAST BEHAVIOR IS OFTEN A GOOD PREDICTOR OF FUTURE
BEHAVIOR. WHAT TYPE OF INTERVIEW SHOULD SHE USE TO
LEARN HOW SOMEONE MAY ACT IF HE/SHE WAS HIRED FOR THE
JOB?

A

Situational

38
Q

EXAM TO DETERMINE THEIR QUALIFICATIONS. THREE OF THE CANDIDATES
SCORE BELOW THE CUT SCORE ON THE EXAM SO THEY ARE NOT SELECTED
FOR THE POSITION. THIS POSITION DOES NOT REQUIRE KNOWLEDGE OF
MATH.
WHAT IS THE ISSUE WITH THE ORGANIZATION’S SELECTION PROCESS
BASED ON THE USE OF THIS TEST?

A

Validity

39
Q

WHICH OF THE FOLLOWING IS A BENEFIT OF RECALLING
LAID OFF EMPLOYEES TO FILL JOB OPENINGS?

A

Rehiring laid off employees is cost-effective.

40
Q

STEVE STEPS ON A BATHROOM SCALE AND WEIGHS 140
POUNDS. AN HOUR LATER STEVE STEPS ON THE SAME SCALE,
BUT THIS TIME HE WEIGHS 180 POUNDS. THIS IS AN EXAMPLE OF
WHAT TYPE OF ISSUE?

A

Reliability

41
Q

AFTER EACH CANDIDATE’S ABILITY TO PERFORM THE JOB
HAS BEEN DETERMINED, WHAT IS THE NEXT STEP IN THE
SELECTION PROCESS THE HR MANAGER SHOULD PERFORM?

A

Hire the best qualified person.

42
Q

THE GEORGIA-FLORIDA TRUCKING COMPANY RECENTLY
HIRED SIX NEW DRIVERS.
ONE OF THE NEWLY HIRED TRUCK DRIVERS IS INVOLVED IN A
DEADLY CRASH 19 DAYS AFTER BEING HIRED BY THE TRUCKING
COMPANY. DURING THE LAWSUIT, IT IS LEARNED THAT THE
TRUCK DRIVER WHO CAUSED THE ACCIDENT HAD A HISTORY OF
UNSAFE DRIVING THAT INCLUDED HAVING HIS LICENSE
REVOKED TWICE. GEORGIA-FLORIDA TRUCKING COMPANY IS
GUILTY OF:

A

Negligent Hiring

43
Q

Wanda has been asked to create a Grievance Scorecard to determine the effect of the recent conflict management training all employees attended. To achieve this goal, Wanda has gathered the cost of the training and the cost of the grievances filed over the last 90 days. What metric is Wanda creating to include on the scorecard?

A

Number of grievances

44
Q

Wanda has asked Debbie to help her with tracking down information for the Grievance Scorecard. Wanda would like Debbie to provide her the grievance-filing rate for the last three months. Wanda is asking for information on what metric?

A

Cost per grievance

45
Q

Wanda has asked Chad to help her with creating a Grievance Scorecard. To achieve this goal, Chad is researching the root issue associated with each grievance. What metric is Wanda having Chad crate to include on the scorecard?

A

Causes of Grievances

46
Q

Wanda has been asked to create a Grievance Scorecard to determine the effect of the recent conflict management training all employees attended. To achieve this goal Wanda has gathered the salary cost of all employees who have reported a conflict during the last 90 days along with their managers, and the HR manager. What metric is Wanda creating to include on the scorecard?

A

Average close time

47
Q

Wanda would like to ensure that all grievances are being closed in two weeks or less. What metric should she include on her Grievance Scorecard?

A

Return on investment

48
Q

Dillon and Dakota have a conflict over what channel the TV should be
on during the lunch hour. Dillon likes to watch CNN while Dakota likes to
watch Fox news. What is the best course of action their manager should
take for this situation?

A

The manager should encourage the two employees to solve the conflict
on their own.

49
Q

Which of the follow is required for creating strong employee relations
within an organization

A

Empathy
Strong ethics
Employee Handbook

50
Q

Cozi Security would like to create a conflict-resolution program. Which
group should take the lead in the creation and management of the program?

A

Senior Leadership

51
Q

In ______________ method of resolving workplace conflicts, the aggrieved
employee presents his or her side of a dispute to a small panel of employees and
supervisors selected from a pool of employees trained in dispute resolution.

A

Peer review

52
Q

Freedom from unauthorized intrusion from employers is a definition of:

A

Privacy

53
Q

Cody, an HR Manager, has received a formal complaint from an
employee. Which step would you recommend Cody perform?

A

Conduct interviews to help uncover the truth.

54
Q
A

Workforce Planning (4 decks)

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