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csa - udemy > questions > Flashcards

questions Flashcards

1
Q

What is a group?

A

one record stored in the sys_user_group table. collection of users who shares a common pourpose

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2
Q

What are the 5 ways you can search in ServiceNow?

A

lists, global text search, knowledge base, navigation filter, live feed.

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3
Q

Who does service catalog purchase approvals go to?

A

whoever is listed as your manager in the user table

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4
Q

What does the orange form field indicator mean?

A

Read only data that is not editable on this form

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5
Q

where would you define OLAs and UCs

A

in the task SLA form

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6
Q

In regards to service catalog … What are variables?

A

They define the question to ask the end user ordering the catalog item

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7
Q

What iOS versions are supported for sn?

A

ios 11.0 or later. compatible with iphone, ipad, and ipod touch

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8
Q

What do Fulfiller ITIL users see when they access the service catalog?

A

they can see open records: request, items and tasks

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9
Q

What is an order guide?

A

it allows user to order everything they need for one particular type if user

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10
Q

What does inheritance do for extended tables?

A

either go to system application > create application or click on the create new application icon in the banner next to application

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11
Q

How can you populate the knowledge base?

A

manually, from the service catalog record producer, automatically from events, most importantly, from incidents or other task

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12
Q

Lists can display how many tables?

A

one table, however no that it can reference other tables

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13
Q

What does a dictionary override do?

A

it provides the ability to averride several aspects of a field in extended tables

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14
Q

What are the two main cmdb tables?

A

cmdb_ci (all basic attributes) and cmdb_rel_ci(CI relationshio between CIs)

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15
Q

What are best practices of importing data into SN?

A

know what you´re bringing in and where it should be placed; verify the data before you import; remove obsolete data

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16
Q

What does specifying a coalesce mean?

A

THE FIELD OR FIELDS YOU SPECIFY WILL BE USED AS A UNIQUE KEY

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17
Q

What does inheritance do for extended tables?

A

it allows child tables to share fields from a single source

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18
Q

T or F: all users can manage and setup import sets

A

false: only users with the admin role

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19
Q

What does the application navigator contain?

A

provides links to all application menus and modules

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20
Q

What’s a good use case of extend tables?

A

you want the default value of incident to be defferent from task. Because the task field state controls default value. On task its set to one. well you would use a dictionary override to change the default value for incident…. great vedeo in snow wiki

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21
Q

How do you populate the CMDB?

A

discovery, import set, integrate with cmdb, web services, help the helpdesk, manual

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22
Q

what is a recod producer?

A

it´s an interface used to created service catalog record; an aternative to list and forms

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23
Q

What does a form display?

A

display information from a record

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24
Q

T or F: asset and CIs are often the same entity - but information about them are expressed differently

A

TRUE

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25
Q

Which of the following are NOT methods from the GlideRecord API? More than one response may be correct.

A

addOrQuery()
addAndQuery()

26
Q

Where is the list search option?

A

above list view; lts you narrow down search

27
Q

What is a user

A

its one record stored in the user [sys_user] table

28
Q

T or false: resetting the list layout globally will over ride personal preferences?

A

false, not out of the box. you can probably blow away a database record to do that

29
Q

What are workflows primarily used for?

A

to automate a sequence of activities

30
Q

What does the gear in list view allow you to do.

A

its a slush bucket that allows you to add or remove columns just from your view

31
Q

Where would you add a module for a new application?

A

File > New > New Module.
pick the application from the picker in the banner. click on the gear so that you bring the application up. Click on the modules tab and add new

32
Q

What is a schema map?

A

it display the details of the cmdb…showing the reationships between ci

33
Q

What’s a module and application in the example … Incident > create new?

A

incident is an application and crate new is the module

34
Q

What does a list display?

A

it display information in a table, organized in sortable columns

35
Q

What is a workflow?

A

its a virtual representation of a activies consisting of connected steps planned out in a sequential manner

36
Q

How does the field type collection behave?

A

its the control record of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field

37
Q

What are the three basic elements of a workflow?

A

approval, notification and task

38
Q

what does the content frame contain

A

displays info like lists, forms, home pages and wizards

39
Q

How does automating in an import set work?

A

it takes the names of import set table headings and matches it against the existing column field name

40
Q

Where would you create the rules for an order guide (e.g., dept = sales)?

A

go to the order guide and click on the rule base table

41
Q

What does the transform map do?

A

it determine the relationship between fields displaying in an import set table to fields in an existing servicenow table

42
Q

What does requesters see when they go to the service catalog?

A

self service items

43
Q

Where would you create a variable set?

A

service catalog > catalog variables > variable sets

44
Q

What does the ITIL fulfiller role have access to?

A

itil activities associated with the itil worflow

45
Q

Where are breadcrumbs in SN?

A

its the filter views(i.e., when you run um report); the more you add the longer it gets

46
Q

What does the light red form field indicator mean?

A

a required field that has a saved value

47
Q

8

A

8

48
Q

What does requesters see when they go to the service catalog?

A

workflow based things - request emergency change, wizards, etc.

49
Q

What iOS versions are supported for sn?

A

requires ios 11.0 or later. Compatible with iphone, ipad and ipod touch.

50
Q

What are the major workflow activities?

A

apporvals, conditions, notifications, tasks, timers, utilities

51
Q

Where would you create the order guide choices/questions (e.g., department)?

A

go to the order guide and go to the variables sections. Click new

52
Q

Where would you create a variable set?

A

service catalog > catalog variables > variables set

53
Q

Where can you get a list of existing tables, with column, column attributes and indexes?

A

tables&columns (sys-db_objects)

54
Q

What does a red dashed line indicate in a form field?

A

that there is invalid data or a mistyped word.

55
Q

What does the banner frame contain?

A

logo and global navigation control

56
Q

How could you modify a field?

A

with a form or list editor

57
Q

What is the edge?

A

its new gray toolbar on the left hand side of the screen

58
Q

Itil says that asset information is used for?

A

valuing, depreciating, determining, cost allocation, strategy

59
Q

Why is it better to manage machines in the cmdb than assets?

A

because the data gets stored somewhere that can take advantage of other sn tools, e.g,if a card on a swith goes down the who´s affected?

60
Q

What is a user

A

it´s one record stored in the user(sys_user) table

csa - udemy (1 decks)

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