questions

Question 1

What is a group?

Answer 1

one record stored in the sys_user_group table. collection of users who shares a common pourpose

Question 2

What are the 5 ways you can search in ServiceNow?

Answer 2

lists, global text search, knowledge base, navigation filter, live feed.

Question 3

Who does service catalog purchase approvals go to?

Answer 3

whoever is listed as your manager in the user table

Question 4

What does the orange form field indicator mean?

Answer 4

Read only data that is not editable on this form

Question 5

where would you define OLAs and UCs

Answer 5

in the task SLA form

Question 6

In regards to service catalog … What are variables?

Answer 6

They define the question to ask the end user ordering the catalog item

Question 7

What iOS versions are supported for sn?

Answer 7

ios 11.0 or later. compatible with iphone, ipad, and ipod touch

Question 8

What do Fulfiller ITIL users see when they access the service catalog?

Answer 8

they can see open records: request, items and tasks

Question 9

What is an order guide?

Answer 9

it allows user to order everything they need for one particular type if user

Question 10

What does inheritance do for extended tables?

Answer 10

either go to system application > create application or click on the create new application icon in the banner next to application

Question 11

How can you populate the knowledge base?

Answer 11

manually, from the service catalog record producer, automatically from events, most importantly, from incidents or other task

Question 12

Lists can display how many tables?

Answer 12

one table, however no that it can reference other tables

Question 13

What does a dictionary override do?

Answer 13

it provides the ability to averride several aspects of a field in extended tables

Question 14

What are the two main cmdb tables?

Answer 14

cmdb_ci (all basic attributes) and cmdb_rel_ci(CI relationshio between CIs)

Question 15

What are best practices of importing data into SN?

Answer 15

know what you´re bringing in and where it should be placed; verify the data before you import; remove obsolete data

Question 16

What does specifying a coalesce mean?

Answer 16

THE FIELD OR FIELDS YOU SPECIFY WILL BE USED AS A UNIQUE KEY

Question 17

What does inheritance do for extended tables?

Answer 17

it allows child tables to share fields from a single source

Question 18

T or F: all users can manage and setup import sets

Answer 18

false: only users with the admin role

Question 19

What does the application navigator contain?

Answer 19

provides links to all application menus and modules

Question 20

What’s a good use case of extend tables?

Answer 20

you want the default value of incident to be defferent from task. Because the task field state controls default value. On task its set to one. well you would use a dictionary override to change the default value for incident…. great vedeo in snow wiki

Question 21

How do you populate the CMDB?

Answer 21

discovery, import set, integrate with cmdb, web services, help the helpdesk, manual

Question 22

what is a recod producer?

Answer 22

it´s an interface used to created service catalog record; an aternative to list and forms

Question 23

What does a form display?

Answer 23

display information from a record

Question 24

T or F: asset and CIs are often the same entity - but information about them are expressed differently

Answer 24

TRUE

Question 25

Which of the following are NOT methods from the GlideRecord API? More than one response may be correct.

Answer 25

addOrQuery() addAndQuery()

Question 26

Where is the list search option?

Answer 26

above list view; lts you narrow down search

Question 27

What is a user

Answer 27

its one record stored in the user [sys_user] table

Question 28

T or false: resetting the list layout globally will over ride personal preferences?

Answer 28

false, not out of the box. you can probably blow away a database record to do that

Question 29

What are workflows primarily used for?

Answer 29

to automate a sequence of activities

Question 30

What does the gear in list view allow you to do.

Answer 30

its a slush bucket that allows you to add or remove columns just from your view

Question 31

Where would you add a module for a new application?

Answer 31

File > New > New Module. pick the application from the picker in the banner. click on the gear so that you bring the application up. Click on the modules tab and add new

Question 32

What is a schema map?

Answer 32

it display the details of the cmdb...showing the reationships between ci

Question 33

What's a module and application in the example ... Incident > create new?

Answer 33

incident is an application and crate new is the module

Question 34

What does a list display?

Answer 34

it display information in a table, organized in sortable columns

Question 35

What is a workflow?

Answer 35

its a virtual representation of a activies consisting of connected steps planned out in a sequential manner

Question 36

How does the field type collection behave?

Answer 36

its the control record of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field

Question 37

What are the three basic elements of a workflow?

Answer 37

approval, notification and task

Question 38

what does the content frame contain

Answer 38

displays info like lists, forms, home pages and wizards

Question 39

How does automating in an import set work?

Answer 39

it takes the names of import set table headings and matches it against the existing column field name

Question 40

Where would you create the rules for an order guide (e.g., dept = sales)?

Answer 40

go to the order guide and click on the rule base table

Question 41

What does the transform map do?

Answer 41

it determine the relationship between fields displaying in an import set table to fields in an existing servicenow table

Question 42

What does requesters see when they go to the service catalog?

Answer 42

self service items

Question 43

Where would you create a variable set?

Answer 43

service catalog > catalog variables > variable sets

Question 44

What does the ITIL fulfiller role have access to?

Answer 44

itil activities associated with the itil worflow

Question 45

Where are breadcrumbs in SN?

Answer 45

its the filter views(i.e., when you run um report); the more you add the longer it gets

Question 46

What does the light red form field indicator mean?

Answer 46

a required field that has a saved value

Question 47

8

Answer 47

8

Question 48

What does requesters see when they go to the service catalog?

Answer 48

workflow based things - request emergency change, wizards, etc.

Question 49

What iOS versions are supported for sn?

Answer 49

requires ios 11.0 or later. Compatible with iphone, ipad and ipod touch.

Question 50

What are the major workflow activities?

Answer 50

apporvals, conditions, notifications, tasks, timers, utilities

Question 51

Where would you create the order guide choices/questions (e.g., department)?

Answer 51

go to the order guide and go to the variables sections. Click new

Question 52

Where would you create a variable set?

Answer 52

service catalog > catalog variables > variables set

Question 53

Where can you get a list of existing tables, with column, column attributes and indexes?

Answer 53

tables&columns (sys-db_objects)

Question 54

What does a red dashed line indicate in a form field?

Answer 54

that there is invalid data or a mistyped word.

Question 55

What does the banner frame contain?

Answer 55

logo and global navigation control

Question 56

How could you modify a field?

Answer 56

with a form or list editor

Question 57

What is the edge?

Answer 57

its new gray toolbar on the left hand side of the screen

Question 58

Itil says that asset information is used for?

Answer 58

valuing, depreciating, determining, cost allocation, strategy

Question 59

Why is it better to manage machines in the cmdb than assets?

Answer 59

because the data gets stored somewhere that can take advantage of other sn tools, e.g,if a card on a swith goes down the who´s affected?

Question 60

What is a user

Answer 60

it´s one record stored in the user(sys_user) table