Question & Answer Flashcards
Universal Containers’ organization-wide defaults model is private for the Account object. Which level of access will the sales rep have to the related account record?
A. No access
B. Read/Create/Edit access
C. Read/Create access
D. Read-only access
B. Read/Create/Edit access
A company provides a way for customers to shop for homes and contact real estate agents online. Which three standard Salesforce objects should be used in this experience?
A. Property
B. Lead
C. Contact
D. Opportunity
E. Address
A. Property, B. Lead, C. Contact
Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximize their time. In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request?
A. Provide the user with a site map of all the content
B. Add links to printable tipsheets or training videos
C. Create a just-in-time pop-up content based on new feature rollouts
D. Provide access to specific Trailhead or MyTrailhead content
E. Add links to a company dictionary or glossary of key terms
A. Provide the user with a site map of all the content, C. Create a just-in-time pop-up content based on new feature rollouts, E. Add links to a company dictionary or glossary of key terms
Cloud Kicks has identified that its users are having difficulty figuring out where to look on a webpage due to the number of design elements. Which three considerations should be made to improve the visual hierarchy of the page?
A. Grouping proximity and common regions
B. Scale using relative size to signal importance
C. Continuity keep all typeface the same size
D. Proportion, keep all elements a similar size
E. Color and contrast, saturation between the elements
A. Grouping proximity and common regions, B. Scale using relative size to signal importance, E. Color and contrast, saturation between the elements
A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real time, without deploying any code to a Salesforce org. Which two resources should help accomplish this?
A. Lightning Design System Website
B. Local Development Server
C. Lightning Web Component Recipes App
D. Developer Center’s Lightning Component Library
C. Lightning Web Component Recipes App, D. Developer Center’s Lightning Component Library
A UX designer is creating a customer to-do list component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component. Which two impacts of the LWC’s shadow DOM should be considered when designing or developing the stylesheets for these components?
A. Any needed Salesforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items
B. The CSS styles defined in the parent list component are not shared with child items
C. The CSS styles defined in the parent list component are inherited by child items
D. Any custom styles shared between the list and child items should be imported from a shared CSS file
A. Any needed Salesforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items, B. The CSS styles defined in the parent list component are not shared with child items
A UX Designer is asked to design a new application built on Salesforce. What should be their first step?
A. Create branding sets for each audience using Experience Builder
B. Find and review relevant AppExchange packages
C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints
D. Design a series of custom web components for the app
C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
A. Delightful
B. Robust
C. Abundant
D. Operable
E. Understandable
B. Robust, D. Operable, E. Understandable
Service agents are complaining that the new custom object to track reservation has too many fields and is cluttering their layouts. Which feature should be recommended?
A. AppExchange Apps
B. Dynamic Forms
C. Process Builder
D. In-App Prompts
B. Dynamic Forms
A UX Designer at Cloud Kicks wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
A. Wireframe Prototype
B. Heuristic Review
C. Diary Study
D. Task Analysis
A. Wireframe Prototype
Cloud Kicks (CK) is incorporating Relationship Design principles into its business model. Which three principles should CK prioritize?
A. Prioritizing Innovation over copying the competition
B. Releasing Salesforce updates in managed packages over unmanaged packages
C. Reframing products in terms of user value over features and functions
D. Prioritize engagement number of impressions
E. Uncovering customer needs over broadcasting product benefits
A. Prioritizing Innovation over copying the competition, C. Reframing products in terms of user value over features and functions, E. Uncovering customer needs over broadcasting product benefits
Cloud Kicks wants to create an external facing site where users can manage and submit cases via the web, browse and search Knowledge Base articles, and contact Support via live chat. Which cloud should be used to design an appropriate solution for CK’s users?
A. Experience Cloud
B. Sales Cloud
C. Marketing Cloud
D. Service Cloud
D. Service Cloud
In which two ways could the usability of accordion elements be improved in a mobile environment?
A. Include persistent headings
B. Nest an accordion inside of another
C. Use the ‘back’ browser button to collapse content
D. Only allow users to open one selection at a time
B. Nest an accordion inside of another, D. Only allow users to open one selection at a time
Which two resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look, act, and sound like Salesforce?
A. Full functional components
B. Blueprints and tokens
C. In-App Guidance
D. Guidelines for voice and tone
A. Full functional components, B. Blueprints and tokens
Cloud Kicks (CK) is going to conduct some interviews and surveys with users to better understand their purchasing habits. Which two response biases should the designer be aware of when interviewing or surveying users?
A. Social Desirability Bias
B. Randomized Bias
C. Objectivity Bias
D. Recency Bias
C. Objectivity Bias, D. Recency Bias
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in. Which feature should be recommended?
A. Styling hooks
B. CSS loaded as a static resource
C. App Builder styling property
D. SLDS utility classes
C. App Builder styling property
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In which two ways could confirmation bias be avoided?
A. Interview users about the intended use of the product to support the questionnaire creation
B. Obtain user feedback to reinforce known assumptions and support design decisions
C. Diversify feedback by ensuring it features as many unique perspectives as possible
D. Review questions to remove assumptions about issues or problems not supported by quantitative data
B. Obtain user feedback to reinforce known assumptions and support design decisions, C. Diversify feedback by ensuring it features as many unique perspectives as possible
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, ownership-based sharing rules were created for each team. What is the side effect of this approach?
A. All sales reps will have Read access to Accounts for all Opportunities
B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by their team members
C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members
D. All sales reps will have Read access to all Accounts
C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members
What are Salesforce core design principles when making design decisions?
A. Emphasis, Alignment, Consistency, Beauty
B. Clarity, Efficiency, Consistency, Beauty
C. Emphasis, Efficiency, Repetition, Proportion
D. Clarity, Efficiency, Balance, Proportion
A. Emphasis, Alignment, Consistency, Beauty
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
A. Using a temporary parking lot account to improve performance
B. Changing complex role hierarchy can cause a high level of sharing recalculation
C. Restricting the organization-sharing configurations to private
D. Replacing Account records ownerships massively can cause data skew
B. Changing complex role hierarchy can cause a high level of sharing recalculation, D. Replacing Account records ownerships massively can cause data skew
Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the Bot can resolve. Which type of planning is needed for bot effectiveness and customer satisfaction?
A. Training and support planning
B. User interface planning
C. Onboarding planning
D. Voice and tone planning
B. User interface planning
Users from a small group within a sales team have complained about an object that is often used only by them and has not been added to their Lightning app. Which two Salesforce features should be suggested to improve the end-user experience?
A. Favorite the often-used object
B. Add the object’s related list to the Home page
C. Personalize the navigation bar
D. Create a custom component on a dashboard
C. Personalize the navigation bar, D. Create a custom component on a dashboard
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?
A. Tell the customer they need to improve operations before any work can be done
B. Log the findings and move forward with presenting possible solutions
C. Recommend Field Level Validation to ensure users are entering the correct data
D. Conduct a workshop with stakeholders to align on the current state and build consensus
D. Conduct a workshop with stakeholders to align on the current state and build consensus
How would a UX Designer differentiate between voice and tone?
A. Voice reflects the expression and tone is the way one designs
B. Voice reflects the character and tone is one’s strength
C. Voice reflects the frequency and tone is one’s pitch
D. Voice reflects the personality and tone is the way one speaks
A. Voice reflects the expression and tone is the way one designs
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?
A. Invite them to user testing
B. Ask a manager or superior to do it
C. Let them know the designer is the expert
D. Hand them a printout of the design
A. Invite them to user testing
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
A. Permission Set
B. Object Permissions
C. Custom Lightning Component
D. Field-level security
C. Custom Lightning Component
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. Which three methods would deliver a branded experience?
A. Select a footer and configure which social media links to display
B. Display custom variations of pages based on user behavior
C. Select a theme and customize content including copy and imagery
D. Use the theme editor to adjust fonts, text case, colors, and site logo
E. Create flexible layouts for pages with unique background images
A. Select a footer and configure which social media links to display, B. Display custom variations of pages based on user behavior, E. Create flexible layouts for pages with unique background images
During an interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar. What should the designer do?
A. Make the global search bar bigger on every page
B. Update the homepage with access to commonly used reports
C. Add the daily task component to the homepage
D. Create the mind board to communicate the visual style of the UI
A. Make the global search bar bigger on every page
Cloud Kicks wants to incorporate human-centered design across its organization. Which two practices should be adopted?
A. Including innovative ideas to showcase technology
B. Observing user behavior
C. Putting oneself in the situation of the end-user
D. Creating requirements based on business leaders’ priorities
B. Observing user behavior, C. Putting oneself in the situation of the end-user
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives. Which three Salesforce tools should be used to track and measure the adoption of the new process?
A. User Engagement Dashboard and Report
B. Custom Permission Sets
C. Salesforce Surveys for user satisfaction
D. Visualforce App
E. Chatter polls
A. User Engagement Dashboard and Report, C. Salesforce Surveys for user satisfaction, E. Chatter polls
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce?
A. SIPOC Map
B. High-Level Process Map
C. Cross-Functional Flowchart
D. Value Stream Map
C. Cross-Functional Flowchart
A UX Designer wants to know if a recently released feature on Experience Cloud was successful and track usability over time. Which research methodology should be used?
A. Qualification
B. Quantitative
C. Qualitative
D. Quantizing
C. Qualitative
A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
A. Usability Testing
B. Survey
C. Focus Groups
D. Qualitative
B. Survey
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
A. JavaScript
B. Material Design
C. Lattice System
D. Grid System
D. Grid System
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images
B. Design a custom Branding set in user interface, selecting a logo, colors, and font type
C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources
D. Choose one of the built-in Salesforce themes that closest matches the design guidelines
B. Design a custom Branding set in user interface, selecting a logo, colors, and font type
A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal. Which UX design method should be used?
A. User Persona
B. Site Map
C. Lightning Flow
D. User Flow
D. User Flow
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform, and orientation. Which design should the designer use?
A. Responsive
B. Refactored
C. Reactive
D. Proactive
A. Responsive
A UX Designer wants to quickly mock up Salesforce user interface experiences using a collection of prebuilt components. Which tool should be used?
A. Lightning Design System Zip
B. Sketch plugin
C. Lightning Design System Unmanaged Package
D. SLDS Validator
B. Sketch plugin
What would it mean for the user when designing perceivable content?
A. The content should only be visible
B. The content should not be visible to all senses
C. The content should not be visible to all senses
D. The content should only be audible
A. The content should only be visible
Cloud Kicks has an Unlimited Edition Salesforce org. How many different dynamic dashboards could they create?
A. Up to 3
B. Unlimited
C. Up to 20
D. Up to 10
B. Unlimited
A UX Designer wants to customize the end user’s Salesforce app experience. Which two administrator capabilities should be used for mobile navigation menu setup?
A. Tab visibility is dependent on the location of the user
B. Navigation items are configured in the Salesforce Navigation Setup mode
C. Visualforce pages and Lightning pages can be included
D. Different menu configurations can be set for different types of users
A. Tab visibility is dependent on the location of the user, C. Visualforce pages and Lightning pages can be included
Financial advisors should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
A. Standard Person Account Object
B. Standard Lead Object
C. Standard Opportunity object
D. Standard Account object
B. Standard Lead Object
Which visual design elements should be used in corporate style and branding guidelines?
A. Typography, Color, Imagery
B. A/B Testing, Heuristics, Diary Studies
C. Sketching, Wireframes, Storyboards
D. User Stories, Scenario, UX Reviews
A. Typography, Color, Imagery
A UX Designer wants to understand the mental model of employees who have requested a new internal community. Which technique should be used?
A. User Test
B. Cognitive Walkthrough
C. Tree Testing
D. Card Sorting
D. Card Sorting
Cloud Kicks wants to represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?
A. Scoped Tabs
B. Activity Timeline
C. Progress indicator
D. Path
C. Progress indicator
Cloud Kicks is incorporating human-centered design across its organization. Which two practices should be adopted?
A. Including innovative ideas to showcase technology
B. Observing user behavior
C. Putting oneself in the situation of the end-user
D. Creating requirements based on business leaders’ priorities
B. Observing user behavior, C. Putting oneself in the situation of the end-user
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component. Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components?
A. Any needed Salesforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items
B. The CSS styles defined in the parent list component are not shared with child items
C. The CSS styles defined in the parent list component are inherited by the child items
D. Any custom styles shared between the list and child items should be imported from a shared CSS file
A. Any needed Salesforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items, B. The CSS styles defined in the parent list component are not shared with child items
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points: Shipment records that belong to their teams can be seen by other users. Shipment amount should be visible only by managers, but sales reps are able to view it. Which two features did the development team miss that is causing the problems?
A. Use runAs in test class to enforce user permissions and field-level permissions
B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation
C. Use isSharable keyword in Apex classes to assure record visibility
D. Use isAccessible() method in Apex classes to check field accessibility
B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation, D. Use isAccessible() method in Apex classes to check field accessibility
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which two on-App Guidance customizations should be used?
A. Specify prompt scheduling
B. Customize prompt theme
C. Set prompt permissions
D. Configure minimum three steps
B. Customize prompt theme, C. Set prompt permissions
Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement?
A. Einstein Bots
B. Automated Invitations
C. MyTrailhead
D. Salesforce Connect
C. MyTrailhead, D. Salesforce Connect
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which three business outcomes represent these values?
A. Less employee turnover
B. Greater market share
C. Economic growth
D. Critical investing
E. Fewer workplace debates
B. Greater market share, C. Economic growth, D. Critical investing
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
A. Include all potentially useful fields
B. Make field labels and API names identical
C. Mark all fields as required
D. Group similar fields using sections
D. Group similar fields using sections
A UX designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which two design considerations should be made when planning for the site?
A. Country may read text in a different direction (right to left) vs. (left to right) and layouts will need to be adjusted
B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users
C. Colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
D. Colors may have different cultural meanings in different countries, changing the intent of UI elements
A. Country may read text in a different direction (right to left) vs. (left to right) and layouts will need to be adjusted, D. Colors may have different cultural meanings in different countries, changing the intent of UI elements
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives. Which console navigation feature would NOT be relevant to the designer recommendation?
A. More than one detail item can be open at a time
B. Multiple subtabs can be beneath a single parent record
C. A split list of records and individual record detail can see on the same screen
D. Service representatives with lower resolution monitors will have a better user experience
B. Multiple subtabs can be beneath a single parent record
Which two considerations should be made when conducting a Consequence Scanning workshop?
A. Consider design ramifications to prevent misuse and protect communities
B. Prioritize marketing opportunities when designing features of a product
C. Bring together a cross-functional group with varied experiences
D. Examine a product for potential inclusivity after it has been built
A. Consider design ramifications to prevent misuse and protect communities, D. Examine a product for potential inclusivity after it has been built
A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized?
A. Tabs within the app’s navigation bar
B. Relationship between standard objects
C. Page layouts of the records
D. Details to be shown in the records highlights panels
E. Opportunity lead scoring
A. Tabs within the app’s navigation bar, C. Page layouts of the records, D. Details to be shown in the records highlights panels
Which criteria should the designer consider when selecting users for testing?
A. Traits dissimilar to customer personas
B. Traits similar to friends and family
C. Traits similar to customer personas
D. Traits of the most common demographic and ability
C. Traits similar to customer personas
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
A. Include links to best practice articles for each finding
B. Invite team members to observe usability sessions
C. The Development team can perform script testing
D. Create a new prototype to demonstrate improvement
B. Invite team members to observe usability sessions
A sales representative wants to personalize their own user experience. Which two recommendations should be made to provide more intuitive access regularly used content?
A. Personalize the Navigation bar
B. Set up Quick Links in the Utility bar
C. Customize the Home page experience
D. Create shortcuts Favorites
A. Personalize the Navigation bar, B. Set up Quick Links in the Utility bar
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
A. Make the global search bar bigger on every page
B. Update the Home page with access to commonly used reports
C. Add the Daily Task component to the Home page
D. Create a mood board to communicate the visual style of the UI
A. Make the global search bar bigger on every page
Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design. Which three new records would typically be created when they convert a lead?
A. Contact
B. Activity
C. Converted Lead
D. Account
E. Opportunity
A. Contact, C. Converted Lead, E. Opportunity
Cloud Kicks’s development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?
A. Salesforce Developer Console should be used instead
B. SLDS Validator extension for VS Code
C. Install SLDS creator from AppExchange
D. Keep the SLDS Stylesheet open for reference
C. Install SLDS creator from AppExchange
A UX designer wants to quickly mock up Salesforce user interface experiences using a collection of prebuilt components. The designers needed Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?
A. Lightning Design System Zip
B. Sketch plugin
C. Lightning Design System Unmanaged Package
D. SLDS Validator
B. Sketch plugin
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?
A. Tell the customer they need to improve operations before any work can be done
B. Log the findings and move forward with presenting possible solutions
C. Recommend Field Level Validation to ensure users are entering the correct data
D. Conduct a workshop with stakeholders to align on the current state and build consensus
D. Conduct a workshop with stakeholders to align on the current state and build consensus
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
A. Experience Lightning Components
B. Component Blueprints
C. JavaScript Frameworks
D. Custom Lightning components
A. Experience Lightning Components
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which two best practices should be considered?
A. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available
B. Find the closest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component
C. Create HTML markup and link the SLDS stylesheet via static Resource
D. Exhaust the list of available base Lightning components in the component Library
C. Create HTML markup and link the SLDS stylesheet via static Resource, D. Exhaust the list of available base Lightning components in the component Library
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact form on it, and the designer wants to know which design produces the most form completions. Which testing method should be used?
A. Card Sorting
B. User Acceptance testing
C. Diary Studies
D. A/B testing
D. A/B testing
Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. CK knows the interface needs improvement and wants its Designer to conduct an independent audit of its current website. Which activity should the designer perform?
A. Card Sorting
B. Task Analysis
C. Prototype testing
D. Expert Review
A. Card Sorting
Cloud Kicks wants to hire a deal closer. Which three activities would someone in this role do each day?
A. Update existing prospect and customer records
B. Log activities such as calls, emails, and notes
C. Review and work through their list of leads or opportunities
D. Create cases from issues
E. Customize and administer Salesforce
A. Update existing prospect and customer records, D. Create cases from issues, E. Customize and administer Salesforce
