Question 3

Question 1

What are the five rules of constructive conflict resolution?

Answer 1

1. Be sure this is what you want
2. Follow a systematic process
3. Move from positions to underlying interests
4. Create more value
5. Be cool

Question 2

What should you do if party B plays tough?

Answer 2

• don’t get drawn into their game
• describe the negative consequences from not agreeing and benefits of a constructive solutions
• call them on their tactics
• turn their tactics into opportunities
• ignore positions, restate the desire of a shared position
• do not be swayed by extreme positions

Question 3

What are the nine steps of a constructive conflict resolution process?

Answer 3

1. Select approach
2. Analyze and prepare
3. Invite/initiate
4. Explicitly state your position
5. Listen to the other party’s position
6. MUTUALLY DEFINE THE PROBLEM
7. Explore possible solutions - create value
8. Agree and commit to a resolution
9. Follow-up

Question 4

In what situations might one party not play?

Answer 4

• may be the tactic (avoider strategy)
• feels it is only important to the other party (indifferent)
• if the party simply does not realize that a conflict exists

Question 5

What to do when one party won’t play

Answer 5

A. Describe concerns
B. describe potential benefits
C. Strengthen your position relative to that of party B

Question 6

When parties are at impasse

Answer 6

• interests of one party have not been met
• cannot agree on definition of problem
• parties stuck on opposing proposals
• party B won’t commit to solution
• party B is overwhelmed
• party B doesn’t believe solution is achievable